The document discusses preventing fraud and identity theft. It outlines an agenda for a workshop with six activities. The objectives are to learn new vocabulary related to identity theft and fraud, learn what identity theft and fraud are, and how to avoid them. One activity is a vocabulary review of terms like identity theft, financial records, and credit report. Another activity involves filling in the blanks with the correct vocabulary words. The workshop also includes a dialogue about the differences between identity theft and fraud, and ways to protect personal information and financial records.

1. Preventing Fraud
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2. Our Agenda
1. Agenda
2. Objectives
3. Introductions
4. Activity 1: Class discussion
5. Activity 2: Review vocabulary
6. Activity 3: fill-in-the-blank
7. Activity 4: read a dialogue
8. Activity 5: discuss identity theft and fraud
9. Activity 6: case studies

3. Workshop Objectives
1. To learn 10 new words
2. To learn what identity theft and fraud is
3. To learn how we can avoid identity theft
and fraud

4. • What is your name?
• Where are you from?
Introductions

5. Join us in a group discussion
Activity 1

6. What do you know about identity theft or
fraud?
Group discussion

7. Have you ever been a victim of identity
theft or fraud?
Group discussion

8. Do you have any tips about how to prevent
identity theft or fraud?
Group discussion

9. Let’s review the vocabulary
Activity 2

10. Activity one: Vocabulary Review
A crime where a criminal steals some of
your personal information such as name,
drivers license or social security number.
your personal information is used to make
purchases, withdraw cash, or set up new
accounts without your approval
Not careful with important things
to steal a person's mail
a report on a person's creditworthiness
that includes identifying information, credit
cards, late payments, bankruptcies, and
savings balances
Identity theft financial institution
Financial recordscareless
Identity fraud credit report
personal information document monitor
mail theft

11. Activity one: Vocabulary Review
A crime where a criminal steals some of
your personal information such as name,
drivers license or social security number.
your personal information is used to make
purchases, withdraw cash, or set up new
accounts without your approval
Not careful with important things
to steal a person's mail
a report on a person's creditworthiness
that includes identifying information, credit
cards, late payments, bankruptcies, and
savings balances
Identity theft
financial institution
Financial recordscareless
Identity fraud credit report
personal information document monitor
mail theft

12. Activity one: Vocabulary Review
A crime where a criminal steals some of
your personal information such as name,
drivers license or social security number.
your personal information is used to make
purchases, withdraw cash, or set up new
accounts without your approval
Not careful with important things
to steal a person's mail
a report on a person's creditworthiness
that includes identifying information, credit
cards, late payments, bankruptcies, and
savings balances
Identity theft
financial institution
Financial recordscareless
Identity fraud
credit report
personal information document monitor
mail theft

13. Activity one: Vocabulary Review
A crime where a criminal steals some of
your personal information such as name,
drivers license or social security number.
your personal information is used to make
purchases, withdraw cash, or set up new
accounts without your approval
Not careful with important things
to steal a person's mail
a report on a person's creditworthiness
that includes identifying information, credit
cards, late payments, bankruptcies, and
savings balances
Identity theft
financial institution
Financial records
careless
Identity fraud
credit report
personal information document monitor
mail theft

14. Activity one: Vocabulary Review
A crime where a criminal steals some of
your personal information such as name,
drivers license or social security number.
your personal information is used to make
purchases, withdraw cash, or set up new
accounts without your approval
Not careful with important things
to steal a person's mail
a report on a person's creditworthiness
that includes identifying information, credit
cards, late payments, bankruptcies, and
savings balances
Identity theft
financial institution
Financial records
careless
Identity fraud
credit report
personal information document monitor
mail theft

15. Activity one: Vocabulary Review
A crime where a criminal steals some of
your personal information such as name,
drivers license or social security number.
your personal information is used to make
purchases, withdraw cash, or set up new
accounts without your approval
Not careful with important things
to steal a person's mail
a report on a person's creditworthiness
that includes identifying information, credit
cards, late payments, bankruptcies, and
savings balances
Identity theft
financial institution
Financial records
careless
Identity fraud
credit report
personal information document monitor
mail theft

16. Activity one: Vocabulary Review
Legal instruments such as mortgages,
contracts, deeds, options, wills, bills of sale,
etc.
Banks and other companies that deal with
money
financial documents that are used to record
and analyze the financial performance of a
business.
to keep a close watch on something
Information that can personally identify
someone, such as their name, email address or
billing information, or other data which can be
reasonably linked to such information.
financial institution
Financial records
personal information document monitor

17. Activity one: Vocabulary Review
Legal instruments such as mortgages,
contracts, deeds, options, wills, bills of sale,
etc.
Banks and other companies that deal with
money
financial documents that are used to record
and analyze the financial performance of a
business.
to keep a close watch on something
Information that can personally identify
someone, such as their name, email address or
billing information, or other data which can be
reasonably linked to such information.
financial institution
Financial records
personal information
document
monitor

18. Activity one: Vocabulary Review
Legal instruments such as mortgages,
contracts, deeds, options, wills, bills of sale,
etc.
Banks and other companies that deal with
money
financial documents that are used to record
and analyze the financial performance of a
business.
to keep a close watch on something
Information that can personally identify
someone, such as their name, email address or
billing information, or other data which can be
reasonably linked to such information.
financial institution
Financial records
personal information
document
monitor

19. Activity one: Vocabulary Review
Legal instruments such as mortgages,
contracts, deeds, options, wills, bills of sale,
etc.
Banks and other companies that deal with
money
financial documents that are used to record
and analyze the financial performance of a
business.
to keep a close watch on something
Information that can personally identify
someone, such as their name, email address or
billing information, or other data which can be
reasonably linked to such information.
financial institution
Financial records
personal information
document
monitor

20. Activity one: Vocabulary Review
Legal instruments such as mortgages,
contracts, deeds, options, wills, bills of sale,
etc.
Banks and other companies that deal with
money
financial documents that are used to record
and analyze the financial performance of a
business.
to keep a close watch on something
Information that can personally identify
someone, such as their name, email address or
billing information, or other data which can be
reasonably linked to such information.
financial institution
Financial records
personal information
document
monitor

21. Activity one: Vocabulary Review
Legal instruments such as mortgages,
contracts, deeds, options, wills, bills of sale,
etc.
Banks and other companies that deal with
money
financial documents that are used to record
and analyze the financial performance of a
business.
to keep a close watch on something
Information that can personally identify
someone, such as their name, email address or
billing information, or other data which can be
reasonably linked to such information.
financial institution
Financial records
personal information
document
monitor

22. Activity three: fill-in-the- blank
1. Check your _______________ to make sure nobody has used your credit card.
2. You must ____________________ your records on a regular basis.
3. Did you bring your passport and other important ________________ ?
4. I think I have been a victim of _________________ I have not received any mail for more
than 5 days. This is not usual because I usually get mail at least every second day!
5. Your ____________________ may be affected by missed payments.
documentcarelessidentity theft financial records
Identity fraud
credit report
personal information
financial institution
monitor
mail theft

23. Activity three: fill-in-the- blank
1. Check your _______________ to make sure nobody has used your credit card.
2. You must ____________________ your records on a regular basis.
3. Did you bring your passport and other important ________________ ?
4. I think I have been a victim of _________________ I have not received any mail for more
than 5 days. This is not usual because I usually get mail at least every second day!
5. Your ____________________ may be affected by missed payments.
documentcarelessidentity theft
financial records
Identity fraud
credit report
personal information
financial institution
monitor
mail theft

24. Activity three: fill-in-the- blank
1. Check your _______________ to make sure nobody has used your credit card.
2. You must ____________________ your records on a regular basis.
3. Did you bring your passport and other important ________________ ?
4. I think I have been a victim of _________________ I have not received any mail for more
than 5 days. This is not usual because I usually get mail at least every second day!
5. Your ____________________ may be affected by missed payments.
documentcarelessidentity theft
financial records
Identity fraud
credit report
personal information
financial institution
monitor
mail theft

25. Activity three: fill-in-the- blank
1. Check your _______________ to make sure nobody has used your credit card.
2. You must ____________________ your records on a regular basis.
3. Did you bring your passport and other important ________________ ?
4. I think I have been a victim of _________________ I have not received any mail for more
than 5 days. This is not usual because I usually get mail at least every second day!
5. Your ____________________ may be affected by missed payments.
documents
carelessidentity theft
financial records
Identity fraud
credit report
personal information
financial institution
monitor
mail theft

26. Activity three: fill-in-the- blank
1. Check your _______________ to make sure nobody has used your credit card.
2. You must ____________________ your records on a regular basis.
3. Did you bring your passport and other important ________________ ?
4. I think I have been a victim of _________________ I have not received any mail for more
than 5 days. This is not usual because I usually get mail at least every second day!
5. Your ____________________ may be affected by missed payments.
documents
carelessidentity theft
financial records
Identity fraud
credit report
personal information
financial institution
monitor
mail theft

27. Activity three: fill-in-the- blank
1. Check your _______________ to make sure nobody has used your credit card.
2. You must ____________________ your records on a regular basis.
3. Did you bring your passport and other important ________________ ?
4. I think I have been a victim of _________________ I have not received any mail for more
than 5 days. This is not usual because I usually get mail at least every second day!
5. Your ____________________ may be affected by missed payments.
documents
carelessidentity theft
financial records
Identity fraud
credit report
personal information
Financial institution
monitor
mail theft

28. Activity three: fill-in-the- blank
1. Remember that your ____________________ will never call you to get your personal
information.
2. Why did you give out your _______________ over the phone? People can use that
information in illegal ways!
3. Be careful with your wallet. You don’t want to a victim of _________________ .
4. I can’t believe I lost my passport! How could I be so _______________ ?
5. The bank just called me to tell that I missed a loan payment. The problem is that I didn’t
take out a loan. I think I’ve become a victim of ___________________ .
carelessidentity theft
Identity fraud
personal information
Financial institution

29. Activity three: fill-in-the- blank
1. Remember that your ____________________ will never call you to get your personal
information.
2. Why did you give out your _______________ over the phone? People can use that
information in illegal ways!
3. Be careful with your wallet. You don’t want to a victim of _________________ .
4. I can’t believe I lost my passport! How could I be so _______________ ?
5. The bank just called me to tell that I missed a loan payment. The problem is that I didn’t
take out a loan. I think I’ve become a victim of ___________________ .
carelessidentity theft
Identity fraud
personal information
financial institution

30. Activity three: fill-in-the- blank
1. Remember that your ____________________ will never call you to get your personal
information.
2. Why did you give out your ______________________ over the phone? People can use
that information in illegal ways!
3. Be careful with your wallet. You don’t want to a victim of _________________ .
4. I can’t believe I lost my passport! How could I be so _______________ ?
5. The bank just called me to tell that I missed a loan payment. The problem is that I didn’t
take out a loan. I think I’ve become a victim of ___________________ .
carelessidentity theft
Identity fraud
personal information
financial institution

31. Activity three: fill-in-the- blank
1. Remember that your ____________________ will never call you to get your personal
information.
2. Why did you give out your ______________________ over the phone? People can use
that information in illegal ways!
3. Be careful with your wallet. You don’t want to a victim of _________________ .
4. I can’t believe I lost my passport! How could I be so _______________ ?
5. The bank just called me to tell that I missed a loan payment. The problem is that I didn’t
take out a loan. I think I’ve become a victim of ___________________ .
careless
identity theft
Identity fraud
personal information
financial institution

32. Activity three: fill-in-the- blank
1. Remember that your ____________________ will never call you to get your personal
information.
2. Why did you give out your ______________________ over the phone? People can use
that information in illegal ways!
3. Be careful with your wallet. You don’t want to a victim of _________________ .
4. I can’t believe I lost my passport! How could I be so _______________ ?
5. The bank just called me to tell that I missed a loan payment. The problem is that I didn’t
take out a loan. I think I’ve become a victim of ___________________ .
careless
identity theft
Identity fraud
personal information
financial institution

33. Activity three: fill-in-the- blank
1. Remember that your ____________________ will never call you to get your personal
information.
2. Why did you give out your ______________________ over the phone? People can use
that information in illegal ways!
3. Be careful with your wallet. You don’t want to a victim of _________________ .
4. I can’t believe I lost my passport! How could I be so _______________ ?
5. The bank just called me to tell that I missed a loan payment. The problem is that I didn’t
take out a loan. I think I’ve become a victim of ___________________ .
careless
identity theft
Identity fraud
personal information
financial institution

34. Let’s read a dialogue
Activity 4

35. Listen to a dialogue:
Johanna
Margarita
Johanna
Margarita
Johanna
Margarita
Johanna
Margarita
Johanna
Wow! That was a great seminar, wasn’t it?
It sure was. I learned so much! What was your favourite part?
Hmmmmmm …… I think it was the part about the importance of being
careful with our personal information.
So true. We really must be so careful with our documents.
No kidding. We sure don’t want to become a victim of identity theft or
identity fraud.
Hey! I had to step out during the part where the speaker was discussing
the difference between identity theft and identity fraud. Can you fill me in
on that?
Sure. Identity theft is when someone steals your personal information.
Identity fraud is when they actually use that information.
Got it. That makes sense. We really need to be careful!
Absolutely. We must not be careless with our personal information,
and we must monitor our financial records on a regular basis.

36. Listen to a dialogue:
Margarita
Johanna
Margarita
Johanna
Margarita
Johanna
Another point I heard that was so interesting was when he pointed out
was that a financial institution would never call us to get our personal
information.
True. They already have all kinds of information about us, so they
don’t need to call us for it. If your “bank” calls you for your birthdate,
you can be sure it’s fraud!
Yes. One thing I learned is that I really need to collect my mail everyday.
You know, sometimes I go away for days at a time without worrying about
my mail sitting in the mail box. From now on I will be sure to have a
neighbour collect it for me.
Great idea. You sure don’t want to become a victim of mail theft.
Anyway, I have to go and check my credit report!
Ok, I’ll see you later!

37. Activity 5
Let’s discuss identity
fraud

38. A. What is identity fraud?
• This is when your personal
information is actually used by the
person who stole it.

39. B. Identity Theft
How can it happen?

40. How it can happen
1. Dumpster Diving
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41. How it can happen
2. Our own carelessness
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42. How it can happen
3. Car break-ins
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43. How it can happen
4. Mail theft
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44. How it can happen
5. Financial institution fraud
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45. C. What kind of information is
commonly stolen?
Your full name
Your date of birth
Your social insurance number
Your full address
Your mother’s maiden name
User names and passwords
Driver’s license number
Credit card information
Bank account information
Signature

46. One more thing!
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47. D. How is stolen information
used?
Access your bank accounts
Open new back accounts
Transfer account balances
Apply for loans
Make purchases
Hide criminal activity
Open new passports

48. E. What can we do to
help ensure our
personal information
is not stolen?

49. 1. Monitor our records
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50. 2. Check our credit report for
unusual activity
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51. 3. We should Investigate further
if ...
1. we receive
phone calls from a
collection agency
about unfamiliar
accounts
2. We
unexpectedly get
turned down for
credit

52. F. How can we
prevent Identity
theft?

53. 1. Shred all personal documents
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54. 2. Monitor financial records
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55. 3. Do not give personal
information over the phone
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56. 4. Don’t be careless with your
personal information
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57. 5. Don’t carry too much personal
information with you
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58. 6. Keep all personal information
numbers in a safe place
Never write them on
the cards!

59. 7. When you change your
address be sure to notify all your
financial institutions
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60. 8. Shield the ATM and swipe
your own card!
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61. 9. Know when your credit
card payments are due
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62. Case studies
Activity 6

63. Case Studies
• Read each study and discuss
• what mistake was made (if any)
• What can be done now to fix the problem
• What can be done to prevent identity theft

64. Case Study One:
Miguel and his family are moving to a new
house. They have many personal financial
documents which they feel they no longer
need. Miguel’s wife asks what they should
do with the documents. Miguel suggests
tearing them up and throwing them into
the garbage.

65. Case Study Two:
Samantha keeps all her pin numbers in her
wallet. She has so many credit cards she
cannot remember all the numbers.

66. Case Study Three:
Su Jie’s “bank” called to confirm her address
and bank account numbers. Su Jie felt
comfortable giving her account number
over the phone because the caller seemed
to already know a lot about her. She
assumed it really was a lady from the
bank.

67. Case Study Four:
Bob and Diane always had a good credit
rating. One day they decided to apply for a
small loan for a car. They were surprised
when they got a call from the bank
informing them that their application was
declined.

68. Case Study Five:
Kamaljit and Vera are very good friends.
Vera has no money with her to buy
medicine for her child. Vera asks Kamaljit
if she could borrow her Debit card to buy
the medicine. Kamaljit lends Vera her bank
card and her pin number

69. Thanks for Attending!
See you next time!