The document discusses listening as a complex process involving hearing, attending, comprehending, evaluating, and responding to spoken and nonverbal messages. It defines listening and explores its importance as the first communication skill developed. The summary also outlines the main types and principles of effective listening.
The document discusses listening as an important communication skill. It defines listening as the process of receiving, constructing meaning from, and responding to spoken and/or non-verbal messages. It notes that listening is an active process that requires attention and takes practice. The document outlines different types of listening including appreciative, empathetic, comprehensive, and critical listening. It discusses the steps and stages of listening including hearing, filtering, comprehending, remembering, and responding. Barriers to effective listening are also examined, along with tips for improving listening skills such as focusing attention, avoiding distractions, asking questions, and providing feedback.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Art of Listening".
Appreciative listening is a type of listening behavior where the listener see...Mary Clareez Tenerife
Appreciative listening involves listening to music, stories, or speeches that the listener enjoys based on their individual tastes and preferences. An individual's appreciation is affected by the presentation, their own perceptions and expectations, and previous experiences. The main purpose of appreciative listening is for enjoyment and entertainment, such as listening to songs or stories. Empathic listening is a technique where the listener seeks to understand the speaker's perspective and connect with them emotionally. It has benefits like building trust and reducing tensions. Key aspects include providing undivided attention, being non-judgmental, observing emotions, being quiet after the speaker shares, and restating to confirm understanding.
This document discusses listening and how to be a good listener. It defines listening as understanding and responding to oral communication, and notes that listening requires more attention than other communication skills. The purpose of listening is to understand what the other person is saying, not necessarily to agree. The document then covers types of listening like active listening and selective listening, barriers to listening, and provides tips for being a good listener such as stopping talking, taking notes, and using non-verbal cues.
Listening is an active process of “Receiving”, “Understanding”, “Remembering, “Evaluating”, and “Responding”. Listening is cyclic, responses of one person serves as the stimuli for the other. (The Interpersonal Book by Joseph A. Devito)
This document discusses the importance of listening skills in business communication. It begins by noting that while speaking skills are emphasized, listening skills are equally or more important as they influence 33% of workplace communication time. It then outlines the listening process and different types of listening. Several common barriers to listening like distraction and lack of interest are explained. The document provides 10 ways to improve listening skills such as increasing focus, being prepared, giving full attention to the speaker, and using verbal/non-verbal cues. It notes scenarios in business where strong listening is key, such as with seniors, peers, customers and communicating effectively in the workplace.
This document discusses effective listening skills. It begins by outlining ground rules for presentations and providing an agenda. It then defines listening versus hearing, and explains that listening is an active process involving the mind. The document emphasizes that listening is important for building strong relationships and reducing stress. It also identifies reasons why people do not listen well, such as lack of training. The document outlines different types of listening, barriers to effective listening, and bad listening habits. It concludes by describing active listening techniques like encouraging, restating, reflecting, and summarizing the speaker's key ideas.
The document discusses listening as a complex process involving hearing, attending, comprehending, evaluating, and responding to spoken and nonverbal messages. It defines listening and explores its importance as the first communication skill developed. The summary also outlines the main types and principles of effective listening.
The document discusses listening as an important communication skill. It defines listening as the process of receiving, constructing meaning from, and responding to spoken and/or non-verbal messages. It notes that listening is an active process that requires attention and takes practice. The document outlines different types of listening including appreciative, empathetic, comprehensive, and critical listening. It discusses the steps and stages of listening including hearing, filtering, comprehending, remembering, and responding. Barriers to effective listening are also examined, along with tips for improving listening skills such as focusing attention, avoiding distractions, asking questions, and providing feedback.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "The Art of Listening".
Appreciative listening is a type of listening behavior where the listener see...Mary Clareez Tenerife
Appreciative listening involves listening to music, stories, or speeches that the listener enjoys based on their individual tastes and preferences. An individual's appreciation is affected by the presentation, their own perceptions and expectations, and previous experiences. The main purpose of appreciative listening is for enjoyment and entertainment, such as listening to songs or stories. Empathic listening is a technique where the listener seeks to understand the speaker's perspective and connect with them emotionally. It has benefits like building trust and reducing tensions. Key aspects include providing undivided attention, being non-judgmental, observing emotions, being quiet after the speaker shares, and restating to confirm understanding.
This document discusses listening and how to be a good listener. It defines listening as understanding and responding to oral communication, and notes that listening requires more attention than other communication skills. The purpose of listening is to understand what the other person is saying, not necessarily to agree. The document then covers types of listening like active listening and selective listening, barriers to listening, and provides tips for being a good listener such as stopping talking, taking notes, and using non-verbal cues.
Listening is an active process of “Receiving”, “Understanding”, “Remembering, “Evaluating”, and “Responding”. Listening is cyclic, responses of one person serves as the stimuli for the other. (The Interpersonal Book by Joseph A. Devito)
This document discusses the importance of listening skills in business communication. It begins by noting that while speaking skills are emphasized, listening skills are equally or more important as they influence 33% of workplace communication time. It then outlines the listening process and different types of listening. Several common barriers to listening like distraction and lack of interest are explained. The document provides 10 ways to improve listening skills such as increasing focus, being prepared, giving full attention to the speaker, and using verbal/non-verbal cues. It notes scenarios in business where strong listening is key, such as with seniors, peers, customers and communicating effectively in the workplace.
This document discusses effective listening skills. It begins by outlining ground rules for presentations and providing an agenda. It then defines listening versus hearing, and explains that listening is an active process involving the mind. The document emphasizes that listening is important for building strong relationships and reducing stress. It also identifies reasons why people do not listen well, such as lack of training. The document outlines different types of listening, barriers to effective listening, and bad listening habits. It concludes by describing active listening techniques like encouraging, restating, reflecting, and summarizing the speaker's key ideas.
The document discusses listening skills and effective note-taking. It covers the following key points:
1) Listening is the first communication skill learned but is often one of the least used and taught. It involves actively processing information, ideas, attitudes and emotions from an oral exchange.
2) There are various types of listening including informative, relationship, appreciative, and critical listening. Barriers to active listening include environmental, physiological and psychological factors.
3) Effective note-taking involves preparing in advance, focusing on key ideas and details during listening, and reviewing and expanding on notes after to improve comprehension and memory. Taking clear, organized notes in a reduced format aids the listening and learning process.
Listening is the process of using our eyes minds and ears to understand meanings and feelings. Listening also includes the ability to correctly interpret the genuine content of a message.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAc
The document discusses listening skills and effective listening. It defines listening as accurately perceiving what is communicated through hearing, understanding, retaining, and recalling information. The listening process involves sensing words, interpreting their meaning, examining the statement, and responding appropriately. Good listening skills are important for developing relationships, understanding expectations, and being a better team player and problem solver. Barriers to listening include perceptual, speaker-related, listener-related, environmental, and general barriers. Developing concentration, empathy, comprehension, and removing distractions can improve listening abilities.
The document discusses the importance of listening skills. It notes that people spend 45% of their communication time listening, more than any other activity. Poor listening can negatively impact perceptions of intelligence and have safety consequences. It then differentiates between hearing, which is passive, and listening, which is an active process requiring energy and focus. Various barriers to effective listening are outlined, including physiological, environmental, and attitudinal factors. The document provides tips for improving listening, such as focusing on the speaker, simplifying information, asking objective questions, and being flexible in note taking.
Listening is an important skill that takes up about 45% of our time. There are different types of listening including appreciative, empathetic, comprehensive, and critical listening. Good listeners are non-evaluative, paraphrase what is said, reflect implications and hidden feelings, invite further contributions, and respond non-verbally. Active listening involves showing keenness, using expressions, staying alert, asking questions, and not neglecting physical aspects. Good listening helps with decision making while poor listening can lead to embarrassing situations. Tips for effective listening include being prepared, evaluating the message not the speaker, asking clarifying questions, paraphrasing, and avoiding distractions.
The Art of Listening shows how important is listening in communication and to lead a better life. one will opent the book of life only when one understands the art of listening
This document summarizes the tips to help you become a better listener from the book "Listen Up" by Baker and Watson. I hope you will find this summary helpful. And always remember: when everything else fails, listen!
Active listening aims to bring about positive changes in people by creating a supportive environment where they feel heard, understood, and able to openly express themselves without fear of judgment or criticism. It involves listening to both the content and underlying feelings of what is said, acknowledging all verbal and nonverbal cues, and reflecting back the speaker's message to confirm understanding without evaluating or advising. By demonstrating genuine interest and respect through attentive listening, the listener conveys acceptance and builds trust, allowing the speaker to gain insight and a more realistic view of themselves. When used consistently, active listening can improve communication, reduce defensiveness and conflict, and have a constructive impact on attitudes within interpersonal and organizational relationships.
The document provides an overview of mindful listening and discusses why it is an important skill. Some key points:
- We listen much slower than we think, retaining only 20% of what we hear.
- Listening helps meet people's needs to feel valued, respected and understood. It acknowledges their importance.
- Listening builds stronger relationships and promotes open communication by creating acceptance and reducing conflict.
- The document outlines 10 listening skills including stopping talking excessively, creating trust, listening for mutual purpose and discomfort, getting comfortable with silence, and practicing empathy and self-awareness when listening.
Active listening, Why and How to improve your listening skillsBabu Appat
This document discusses the importance of active listening and provides tips to improve listening skills. It notes that most people only remember 25-50% of what they hear in a conversation. To actively listen, one should pay full attention without distractions, acknowledge what the speaker says through body language and verbal cues, reflect back and ask questions to confirm understanding, refrain from judgment, and respond appropriately. Mastering active listening requires concentration but leads to better communication, relationships and workplace success.
This document discusses listening skills and provides tips for being a good listener. It defines listening, distinguishes it from merely hearing, and outlines the importance of effective listening. Some key points made include: listening is an active mental process that requires conscious effort, unlike hearing which is passive; a good listener stimulates better communication and learns more; barriers to listening include distractions, biases, and cultural/linguistic differences. The document recommends making eye contact, avoiding distractions, not interrupting, and asking questions to improve listening skills.
This document discusses types of listening and barriers to effective listening. It identifies four main types of listening: appreciative, empathetic, comprehensive, and critical. It then examines various barriers to listening including content barriers, speaker delivery, distractions, mindset, listening speed, language issues, and improper feedback. Remedies are provided for overcoming each barrier to improve listening skills.
Listening is one of the most important communication skills, accounting for over 50% of our time. However, many people are poor listeners due to distractions, boredom, or focusing on what they want to say rather than listening. There are also types of poor listeners like bashful people who demand attention, anxious people who are nervous chatterers, and argumentative or closed-minded people. To improve listening skills, one must be motivated to change, avoid distractions, pay attention without anticipating what will be said, and provide feedback to the speaker by paraphrasing.
This presentation discusses the importance of listening. It defines listening as the ability to understand and respond effectively, noting that 45% of time is spent listening. Good listening involves carefully listening to understand every word in order to act efficiently. Active listening builds stronger relationships by making people feel accepted and acknowledged, creates openness and reduces stress. However, barriers like distractions, preparing a response, and biases can interfere with effective listening. The presentation emphasizes that listening is key to understanding people.
Good listening skills are important for school, work, and life. However, most people receive little training in effective listening. The document provides tips for being an active listener, such as paying attention, facing the speaker, clarifying understanding, and summarizing to confirm what was heard. It also discusses factors that hinder listening, like daydreaming. Finally, it offers seven strategies to improve listening, such as increasing your listening span, listening for ideas in addition to facts, and restating the main points to confirm understanding.
The Power of Listening skill in CommunicationGarima Singh
Listening skills are the ability to actively understand information provided by the speaker. Here is a very useful Power point Presentation on Listening.
Thanks
This document discusses how to improve listening skills. It begins by defining listening and exploring the origin of the word. It then outlines the listening process and key skills. The bulk of the document provides 10 steps for improving listening, such as maintaining eye contact, keeping an open mind, avoiding interruptions, asking clarifying questions, and paying attention to non-verbal cues. It concludes by listing 9 reasons why listening is important, such as building trust, reducing misunderstandings, enriching knowledge, eliminating conflict, and improving business relationships and productivity.
Listening is the art of hearing and understanding what someone is saying. It requires concentration to interpret the meaning of words and sentences spoken. There are different types of listening including appreciative listening, empathetic listening, comprehensive listening, critical listening, attentive listening, relationship listening, and discriminative listening. Effective listening involves making eye contact, being attentive yet relaxed, keeping an open mind, picturing what is said, not interrupting, asking clarifying questions, trying to feel what the speaker is feeling, giving feedback, and paying attention to nonverbal cues. Traits of a good listener include being non-evaluative, paraphrasing, reflecting implications and hidden feelings, inviting further contribution, and responding non-verbally.
This document discusses listening skills and provides tips to improve listening abilities. It defines listening as a thoughtful and active process involving hearing, understanding, and judging. Good listening leads to better understanding and participation as well as improved knowledge and decision making. The document outlines different types of listening including active, passive, and selective listening. It distinguishes hearing from listening, noting that listening requires comprehension and response. Tips are provided such as listening carefully, being prepared, not interrupting, and maintaining good posture. Additional listening facts are also shared.
Motivation is driven by needs, wants and impulses within an individual. It initiates and guides goal-oriented behaviors, and is the driving force behind human actions. Suggestions for improving motivation include reframing one's mindset, imagining success, taking goals one step at a time, and remembering one's reasons for pursuing goals. Core communication skills include listening, nonverbal communication, emotional awareness, questioning, and allow individuals to communicate more effectively and resolve conflicts better.
This document provides tips for effective communication skills when presenting. It discusses that presentations allow for interaction that reports do not. Good presentations have logical structure and content that interests the audience. The presenter's voice, tone, pitch, pace, body language, eye contact, facial expressions, and gestures are all important to engage listeners. Effective listeners spend more time listening than talking, do not interrupt, and provide feedback without dominating the conversation. The most valuable advice is to be prepared, speak clearly, and actively listen to the audience.
Listening is the most important communication skill. It requires attention and is an active process of analyzing, organizing, interpreting sounds to understand messages. Many problems in relationships stem from poor listening skills. Effective listening involves hearing, filtering, comprehending, remembering and responding to the message. It is important for learning, understanding, advising others, and reducing boredom. Barriers to listening include physical obstacles, physiological factors, and psychological influences like preconceptions, anxiety, impatience and ego. Developing focused attention, letting the speaker finish, asking questions and providing feedback can improve listening abilities.
The document discusses listening skills and effective note-taking. It covers the following key points:
1) Listening is the first communication skill learned but is often one of the least used and taught. It involves actively processing information, ideas, attitudes and emotions from an oral exchange.
2) There are various types of listening including informative, relationship, appreciative, and critical listening. Barriers to active listening include environmental, physiological and psychological factors.
3) Effective note-taking involves preparing in advance, focusing on key ideas and details during listening, and reviewing and expanding on notes after to improve comprehension and memory. Taking clear, organized notes in a reduced format aids the listening and learning process.
Listening is the process of using our eyes minds and ears to understand meanings and feelings. Listening also includes the ability to correctly interpret the genuine content of a message.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAc
The document discusses listening skills and effective listening. It defines listening as accurately perceiving what is communicated through hearing, understanding, retaining, and recalling information. The listening process involves sensing words, interpreting their meaning, examining the statement, and responding appropriately. Good listening skills are important for developing relationships, understanding expectations, and being a better team player and problem solver. Barriers to listening include perceptual, speaker-related, listener-related, environmental, and general barriers. Developing concentration, empathy, comprehension, and removing distractions can improve listening abilities.
The document discusses the importance of listening skills. It notes that people spend 45% of their communication time listening, more than any other activity. Poor listening can negatively impact perceptions of intelligence and have safety consequences. It then differentiates between hearing, which is passive, and listening, which is an active process requiring energy and focus. Various barriers to effective listening are outlined, including physiological, environmental, and attitudinal factors. The document provides tips for improving listening, such as focusing on the speaker, simplifying information, asking objective questions, and being flexible in note taking.
Listening is an important skill that takes up about 45% of our time. There are different types of listening including appreciative, empathetic, comprehensive, and critical listening. Good listeners are non-evaluative, paraphrase what is said, reflect implications and hidden feelings, invite further contributions, and respond non-verbally. Active listening involves showing keenness, using expressions, staying alert, asking questions, and not neglecting physical aspects. Good listening helps with decision making while poor listening can lead to embarrassing situations. Tips for effective listening include being prepared, evaluating the message not the speaker, asking clarifying questions, paraphrasing, and avoiding distractions.
The Art of Listening shows how important is listening in communication and to lead a better life. one will opent the book of life only when one understands the art of listening
This document summarizes the tips to help you become a better listener from the book "Listen Up" by Baker and Watson. I hope you will find this summary helpful. And always remember: when everything else fails, listen!
Active listening aims to bring about positive changes in people by creating a supportive environment where they feel heard, understood, and able to openly express themselves without fear of judgment or criticism. It involves listening to both the content and underlying feelings of what is said, acknowledging all verbal and nonverbal cues, and reflecting back the speaker's message to confirm understanding without evaluating or advising. By demonstrating genuine interest and respect through attentive listening, the listener conveys acceptance and builds trust, allowing the speaker to gain insight and a more realistic view of themselves. When used consistently, active listening can improve communication, reduce defensiveness and conflict, and have a constructive impact on attitudes within interpersonal and organizational relationships.
The document provides an overview of mindful listening and discusses why it is an important skill. Some key points:
- We listen much slower than we think, retaining only 20% of what we hear.
- Listening helps meet people's needs to feel valued, respected and understood. It acknowledges their importance.
- Listening builds stronger relationships and promotes open communication by creating acceptance and reducing conflict.
- The document outlines 10 listening skills including stopping talking excessively, creating trust, listening for mutual purpose and discomfort, getting comfortable with silence, and practicing empathy and self-awareness when listening.
Active listening, Why and How to improve your listening skillsBabu Appat
This document discusses the importance of active listening and provides tips to improve listening skills. It notes that most people only remember 25-50% of what they hear in a conversation. To actively listen, one should pay full attention without distractions, acknowledge what the speaker says through body language and verbal cues, reflect back and ask questions to confirm understanding, refrain from judgment, and respond appropriately. Mastering active listening requires concentration but leads to better communication, relationships and workplace success.
This document discusses listening skills and provides tips for being a good listener. It defines listening, distinguishes it from merely hearing, and outlines the importance of effective listening. Some key points made include: listening is an active mental process that requires conscious effort, unlike hearing which is passive; a good listener stimulates better communication and learns more; barriers to listening include distractions, biases, and cultural/linguistic differences. The document recommends making eye contact, avoiding distractions, not interrupting, and asking questions to improve listening skills.
This document discusses types of listening and barriers to effective listening. It identifies four main types of listening: appreciative, empathetic, comprehensive, and critical. It then examines various barriers to listening including content barriers, speaker delivery, distractions, mindset, listening speed, language issues, and improper feedback. Remedies are provided for overcoming each barrier to improve listening skills.
Listening is one of the most important communication skills, accounting for over 50% of our time. However, many people are poor listeners due to distractions, boredom, or focusing on what they want to say rather than listening. There are also types of poor listeners like bashful people who demand attention, anxious people who are nervous chatterers, and argumentative or closed-minded people. To improve listening skills, one must be motivated to change, avoid distractions, pay attention without anticipating what will be said, and provide feedback to the speaker by paraphrasing.
This presentation discusses the importance of listening. It defines listening as the ability to understand and respond effectively, noting that 45% of time is spent listening. Good listening involves carefully listening to understand every word in order to act efficiently. Active listening builds stronger relationships by making people feel accepted and acknowledged, creates openness and reduces stress. However, barriers like distractions, preparing a response, and biases can interfere with effective listening. The presentation emphasizes that listening is key to understanding people.
Good listening skills are important for school, work, and life. However, most people receive little training in effective listening. The document provides tips for being an active listener, such as paying attention, facing the speaker, clarifying understanding, and summarizing to confirm what was heard. It also discusses factors that hinder listening, like daydreaming. Finally, it offers seven strategies to improve listening, such as increasing your listening span, listening for ideas in addition to facts, and restating the main points to confirm understanding.
The Power of Listening skill in CommunicationGarima Singh
Listening skills are the ability to actively understand information provided by the speaker. Here is a very useful Power point Presentation on Listening.
Thanks
This document discusses how to improve listening skills. It begins by defining listening and exploring the origin of the word. It then outlines the listening process and key skills. The bulk of the document provides 10 steps for improving listening, such as maintaining eye contact, keeping an open mind, avoiding interruptions, asking clarifying questions, and paying attention to non-verbal cues. It concludes by listing 9 reasons why listening is important, such as building trust, reducing misunderstandings, enriching knowledge, eliminating conflict, and improving business relationships and productivity.
Listening is the art of hearing and understanding what someone is saying. It requires concentration to interpret the meaning of words and sentences spoken. There are different types of listening including appreciative listening, empathetic listening, comprehensive listening, critical listening, attentive listening, relationship listening, and discriminative listening. Effective listening involves making eye contact, being attentive yet relaxed, keeping an open mind, picturing what is said, not interrupting, asking clarifying questions, trying to feel what the speaker is feeling, giving feedback, and paying attention to nonverbal cues. Traits of a good listener include being non-evaluative, paraphrasing, reflecting implications and hidden feelings, inviting further contribution, and responding non-verbally.
This document discusses listening skills and provides tips to improve listening abilities. It defines listening as a thoughtful and active process involving hearing, understanding, and judging. Good listening leads to better understanding and participation as well as improved knowledge and decision making. The document outlines different types of listening including active, passive, and selective listening. It distinguishes hearing from listening, noting that listening requires comprehension and response. Tips are provided such as listening carefully, being prepared, not interrupting, and maintaining good posture. Additional listening facts are also shared.
Motivation is driven by needs, wants and impulses within an individual. It initiates and guides goal-oriented behaviors, and is the driving force behind human actions. Suggestions for improving motivation include reframing one's mindset, imagining success, taking goals one step at a time, and remembering one's reasons for pursuing goals. Core communication skills include listening, nonverbal communication, emotional awareness, questioning, and allow individuals to communicate more effectively and resolve conflicts better.
This document provides tips for effective communication skills when presenting. It discusses that presentations allow for interaction that reports do not. Good presentations have logical structure and content that interests the audience. The presenter's voice, tone, pitch, pace, body language, eye contact, facial expressions, and gestures are all important to engage listeners. Effective listeners spend more time listening than talking, do not interrupt, and provide feedback without dominating the conversation. The most valuable advice is to be prepared, speak clearly, and actively listen to the audience.
Listening is the most important communication skill. It requires attention and is an active process of analyzing, organizing, interpreting sounds to understand messages. Many problems in relationships stem from poor listening skills. Effective listening involves hearing, filtering, comprehending, remembering and responding to the message. It is important for learning, understanding, advising others, and reducing boredom. Barriers to listening include physical obstacles, physiological factors, and psychological influences like preconceptions, anxiety, impatience and ego. Developing focused attention, letting the speaker finish, asking questions and providing feedback can improve listening abilities.
1. The document discusses different types of listening including appreciative, empathic, comprehensive, and critical listening. It emphasizes the importance of comprehensive and critical listening as students and in the workplace.
2. It outlines the traits of a good listener including being tolerant, patient, and understanding of the speaker. Good listeners play close attention to both the words and body language of the speaker.
3. The document provides tips for developing active listening skills over passive listening. It advises concentrating fully on the message and avoiding distractions. Effective listening leads to better decision making, policies, and workplace relationships.
The document discusses listening as the most important communication skill. It notes that people spend 45% of communication time listening, more than any other skill. Active listening is defined as listening to understand rather than just hearing and involves paying attention, adjusting your understanding, and responding appropriately. Barriers to active listening include internal factors like preconceptions and external distractions. The document outlines steps to active listening like paraphrasing, checking understanding, and providing feedback. Overall, active listening is presented as a crucial skill for effective communication.
This document discusses listening skills and provides strategies for improving listening abilities. It defines listening as a critical communication skill that involves both verbal and nonverbal components. While students spend most of their time listening, many have little training in this area. The document outlines the importance of listening skills for becoming a better student, friend, and worker. It also discusses barriers to effective listening like noise, lack of focus, and prior judgments. Strategies suggested for enhancing listening include reading to improve vocabulary, listening to the same content multiple times, and focusing on new words and phrases.
Listening is a key skill for effective communication and is valued by employers. Good listening leads to better customer satisfaction, greater productivity, and more innovation. Many successful people attribute their success to strong listening abilities. Effective listening underpins positive relationships and has benefits such as improved self-esteem, better health, and higher academic performance. True listening requires focusing on both verbal and nonverbal messages to understand the full meaning. The principles of listening include stopping talking, preparing to focus, putting the speaker at ease, avoiding distractions, empathizing with their perspective, being patient, avoiding prejudice, listening for tone and ideas, and watching for nonverbal cues.
This document contains an assignment submission for a business communication course. It includes the student's information, the date, course details, and the instructor's name.
The response provides guidelines for effective listening. It discusses 10 techniques for active listening including maintaining eye contact, avoiding distractions, responding appropriately, keeping an open mind, engaging with the speaker through questions, and paraphrasing to understand their point of view. Mastering these listening skills can improve social, emotional and professional success.
The document provides information about an upcoming presentation by a group of students on effective speaking, public speaking, and presentations. It includes an index listing the topics to be covered, as well as sections on effective speaking, public speaking, advantages and dos/don'ts of public speaking, and preparing a presentation. The group members and their roll numbers are also listed.
Listening is a key communication skill that involves focusing on and understanding both the verbal and non-verbal messages from the speaker. While we spend 45% of our communication time listening, effective listening requires active mental and physical engagement beyond just hearing. Some barriers to effective listening include distractions, differences in speech and processing rates, unclear speaking, and inattentive body language. There are different types of listening such as appreciative, empathic, comprehensive, and critical listening, each with their own goal of understanding the message. Improving listening involves paying attention, showing engagement through eye contact and body language, providing feedback, suspending judgment, and responding appropriately.
The document provides instructions on how to use an ATM machine to withdraw money. It begins by explaining what an ATM is - an automatic teller machine that facilitates banking transactions, especially withdrawing cash. It notes some challenges of ATM technology like power outages and security issues. The main steps to withdrawing money are: having an open bank account and ATM card, ensuring sufficient funds are available, and inserting the card at the ATM to begin transactions. Key points are made about choosing a bank with nationwide access for flexibility and convenience when using the ATM.
The document provides information on effective speaking and public speaking. It lists 12 aspects of effective speaking including facial expressions, eye contact, gestures, energy, volume, pitch, speed, pronunciation, accent, stress, silence, and space. It then discusses public speaking, noting the importance of training through clubs. It lists dos and don'ts for public speakers, advising to plan speeches, maintain eye contact, speak slowly and clearly, and be confident.
Listening is the most important communication skill and requires active attention and participation. Effective listening involves hearing sounds, organizing them into patterns, interpreting meanings, and understanding messages. Problems in communication are often due to ineffective listening. While hearing is a sensory process, listening is an active process that involves comprehending, evaluating, and responding to messages. It is important to focus attention on the speaker, avoid distractions, and ask clarifying questions to ensure understanding.
This document illustrates importance of listening skills in business success. It first explains types of failures in Listening Skills and later on details "10 commandments of Listening". Ms. Parul Raj
Associate Professor
JIMS Rohini
Role pf Listening Skills in Our Daily LifeIJRES Journal
English language consists of four types of skills e.g. reading, writing, speaking and listening. Listening is animportant skill because it helps us to learn and understand different things. Usually, a person who listens properly is able to react appropriately to a particular situation or towards a particular person. Listening skills are very important to enhanceour understanding as well as overall abilities in life. Listening helps to establish a positive working relationship with your colleagues and bosses. It also encourages trust and helps in building a good rapport. Listening Skills are vital for interpersonal communication. Good listening skills add up more to our knowledge and personality.
The document provides information about a group project presentation on presentation skills. It lists the group members and then discusses different types of presentations, including informative, instructional, persuasive, and motivational presentations. It also provides tips for delivering effective presentations, such as speaking clearly, using eye contact and gestures, practicing beforehand, keeping within the time limit, and varying the presentation to keep the audience's attention.
This document provides guidance on effective communication skills for hospice volunteers. It discusses the importance of listening without judgment and focusing on the feelings of clients and families. Specific tips are provided, such as asking open-ended questions, avoiding advice-giving, and using empathy, unconditional positive regard and a non-judgmental approach. The concept of "ENUF" is introduced as a framework for communication involving empathy, non-judgment, unconditionality and focusing on feelings. Overall the document emphasizes developing self-awareness as a listener and creating an environment where clients feel heard and understood during end-of-life experiences.
The document provides tips for effective public speaking and presentations. It discusses the importance of structure, content, and clear packaging in a presentation. It offers guidance on voice quality, body language, eye contact, gestures, listening skills, handling questions, timing, visual aids, and dealing with distractions or disruptions. The overall document offers a comprehensive overview of best practices and strategies for successful oral presentations.
If there is one communication skill you should aim to master, then listening is it.
Effective listening is a skill that underpins all positive human relationships. Spend some time thinking about and developing your listening skills – they are the building blocks of success.
Public Art Is (Re)connection: people, heritage and spacesMarta Pucciarelli
Keynote speech at the Public Art Inside Out Symposium, 7-8 May 2024, organized by Getty Conservation Center and MUDEC in Milan. “Public art is (re)connection” is co-authored with Princess Marilyn Douala Bell.
11June 2024. An online pre-engagement session was organized on Tuesday June 11 to introduce the Science Policy Lab approach and the main components of the conceptual framework.
About 40 experts from around the globe gathered online for a pre-engagement session, paving the way for the first SASi-SPi Science Policy Lab event scheduled for June 18-19, 2024 in Malmö. The session presented the objectives for the upcoming Science Policy Lab (S-PoL), which featured a role-playing game designed to simulate stakeholder interactions and policy interventions for food systems transitions. Participants called for the sharing of meeting materials and continued collaboration, reflecting a strong commitment to advancing towards sustainable agrifood systems.
1.) Introduction
Our Movement is not new; it is the same as it was for Freedom, Justice, and Equality since we were labeled as slaves. However, this movement at its core must entail economics.
2.) Historical Context
This is the same movement because none of the previous movements, such as boycotts, were ever completed. For some, maybe, but for the most part, it’s just a place to keep your stable until you’re ready to assimilate them into your system. The rest of the crabs are left in the world’s worst parts, begging for scraps.
3.) Economic Empowerment
Our Movement aims to show that it is indeed possible for the less fortunate to establish their economic system. Everyone else – Caucasian, Asian, Mexican, Israeli, Jews, etc. – has their systems, and they all set up and usurp money from the less fortunate. So, the less fortunate buy from every one of them, yet none of them buy from the less fortunate. Moreover, the less fortunate really don’t have anything to sell.
4.) Collaboration with Organizations
Our Movement will demonstrate how organizations such as the National Association for the Advancement of Colored People, National Urban League, Black Lives Matter, and others can assist in creating a much more indestructible Black Wall Street.
5.) Vision for the Future
Our Movement will not settle for less than those who came before us and stopped before the rights were equal. The economy, jobs, healthcare, education, housing, incarceration – everything is unfair, and what isn’t is rigged for the less fortunate to fail, as evidenced in society.
6.) Call to Action
Our movement has started and implemented everything needed for the advancement of the economic system. There are positions for only those who understand the importance of this movement, as failure to address it will continue the degradation of the people deemed less fortunate.
No, this isn’t Noah’s Ark, nor am I a Prophet. I’m just a man who wrote a couple of books, created a magnificent website: http://www.thearkproject.llc, and who truly hopes to try and initiate a truly sustainable economic system for deprived people. We may not all have the same beliefs, but if our methods are tried, tested, and proven, we can come together and help others. My website: http://www.thearkproject.llc is very informative and considerably controversial. Please check it out, and if you are afraid, leave immediately; it’s no place for cowards. The last Prophet said: “Whoever among you sees an evil action, then let him change it with his hand [by taking action]; if he cannot, then with his tongue [by speaking out]; and if he cannot, then, with his heart – and that is the weakest of faith.” [Sahih Muslim] If we all, or even some of us, did this, there would be significant change. We are able to witness it on small and grand scales, for example, from climate control to business partnerships. I encourage, invite, and challenge you all to support me by visiting my website.
Gamify it until you make it Improving Agile Development and Operations with ...Ben Linders
So many challenges, so little time. While we’re busy developing software and keeping it operational, we also need to sharpen the saw, but how? Gamification can be a way to look at how you’re doing and find out where to improve. It’s a great way to have everyone involved and get the best out of people.
In this presentation, Ben Linders will show how playing games with the DevOps coaching cards can help to explore your current development and deployment (DevOps) practices and decide as a team what to improve or experiment with.
The games that we play are based on an engagement model. Instead of imposing change, the games enable people to pull in ideas for change and apply those in a way that best suits their collective needs.
By playing games, you can learn from each other. Teams can use games, exercises, and coaching cards to discuss values, principles, and practices, and share their experiences and learnings.
Different game formats can be used to share experiences on DevOps principles and practices and explore how they can be applied effectively. This presentation provides an overview of playing formats and will inspire you to come up with your own formats.
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1. PREPARED BY:
DR.NAITIK D. TRIVEDI,
M.PHARM, PH.D.,
LECTURER
A. R. COLLEGE OF PHARMACY & G. H. PATEL INSTITUTE OF PHARMACY
1/21
VALLABH VIDYANAGAR
MOBILE: 9924567864
E-MAIL: mastermindnaitik@gmail.com
WEB SITE: https://sites.google.com/site/drnaitiktrivedi/
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
2. Presentations and reports are ways of
communicating ideas and information
to a group. But unlike a report, a
presentation carries the speaker'spresentation carries the speaker's
personality better and allows
immediate interaction between all the
participants.
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DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
4. Content — It contains information that people need. But unlike reports, which
are read at the reader's own speed, presentations must account for how much
information the audience can absorb in one sitting.
Structure — It has a logical beginning, middle, and end. It must be sequenced
and paced so that the audience can understand it. Where as reports have
appendices and footnotes to guide the reader, the speaker must be careful not to
loose the audience when wandering from the main point of the presentation.
Packaging — It must be well prepared. A report can be reread and portions
skipped over, but with a presentation, the audience is at the mercy of a
presenter.
Human Element — A good presentation will be remembered much more than
a good report because it has a person attached to it. However, you must still
analyze the audience's needs to determine if they would be better met if a report
was sent instead
4/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
5. The voice is probably the most valuable tool of the presenter.
It carries most of the content that the audience takes away.
One of the oddities of speech is that we can easily tell others
what is wrong with their voice, e.g. too fast, too high, too soft,what is wrong with their voice, e.g. too fast, too high, too soft,
etc., but we have trouble listening to and changing our own
voices.
5/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
6. Volume: How loud the sound is. The goal is to be heard without shouting. Good speakers
lower their voice to draw the audience in, and raise it to make a point.
Tone: The characteristics of a sound. An airplane has a different sound than leaves being
rustled by the wind. A voice that carries fear can frighten the audience, while a voice that
carries laughter can get the audience to smile.
Pitch: How high or low a note is. Pee Wee Herman has a high voice, Barbara Walters has a
moderate voice, while James Earl Jones has a low voice.moderate voice, while James Earl Jones has a low voice.
Pace: This is how long a sound lasts. Talking too fast causes the words and syllables to be
short, while talking slowly lengthens them. Varying the pace helps to maintain the audience's
interest.
Color: Both projection and tone variance can be practiced by taking the line “This new
policy is going to be exciting” and saying it first with surprise, then with irony, then with
grief, and finally with anger.
6/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
7. 1. Listen to it! Practice listening to your voice while at home,
driving, walking, etc. Then when you are at work or with
company, monitor your voice to see if you are using it how
you want to.
2. To really listen to your voice, cup your right hand around2. To really listen to your voice, cup your right hand around
your right ear and gently pull the ear forward. Next, cup your
left hand around your mouth and direct the sound straight into
your ear. This helps you to really hear your voice as others
hear it... and it might be completely different from the voice
you thought it was! Now practice moderating your voice.
7/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
8. Your body communicates different impressions to the audience.
People not only listen to you, they also watch you. Slouching tells
them you are indifferent or you do not care... even though you might
care a great deal!
On the other hand, displaying good posture tells your audience that On the other hand, displaying good posture tells your audience that
you know what you are doing and you care deeply about it. Also, a
good posture helps you to speak more clearly and effective.
8/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
9. Eye contact: This helps to regulate the flow of communication. It signals interest
in others and increases the speaker's credibility. Speakers who make eye contact
open the flow of communication and convey interest, concern, warmth, and
credibility.
Facial Expressions: Smiling is a powerful cue that transmits happiness,
friendliness, warmth, and liking. So, if you smile frequently you will be perceived
as more likable, friendly, warm, and approachable. Smiling is often contagious
and others will react favorably. They will be more comfortable around you and
will want to listen to you more.
Gestures: If you fail to gesture while speaking, you may be perceived as boring
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Gestures: If you fail to gesture while speaking, you may be perceived as boring
and stiff. A lively speaking style captures attention, makes the material more
interesting, and facilitates understanding.
Voice: One of the major criticisms of speakers is that they speak in a monotone
voice. Listeners perceive this type of speaker as boring and dull. People report that
they learn less and lose interest more quickly when listening to those who have
not learned to modulate their voices.
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
10. Posture and body orientation: You communicate numerous messages by the way you talk
and move. Standing erect and leaning forward communicates that you are approachable,
receptive, and friendly. Interpersonal closeness results when you and your audience face
each other. Speaking with your back turned or looking at the floor or ceiling should be
avoided as it communicates disinterest.
Proximity: Cultural norms dictate a comfortable distance for interaction with others. You
should look for signals of discomfort caused by invading other's space. Some of these are:
rocking, leg swinging, tapping, and gaze aversion. Typically, in large rooms, space invasion is
not a problem. In most instances there is too much distance. To counteract this, move around
the room to increase interaction with your audience. Increasing the proximity enables you to
make better eye contact and increases the opportunities for others to speak.
10/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
11. Good speakers not only inform their audience, they also listen to them. By listening, you
know if they are understanding the information and if the information is important to
them. Active listening is NOT the same as hearing! Hearing is the first part and consists
of the perception of sound.
Listening, the second part, involves an attachment of meaning to the aural symbols that
are perceived. Passive listening occurs when the receiver has little motivation to listen
carefully. Active listening with a purpose is used to gain information, to determine how
another person feels, and to understand others. Some good traits of effective listeners
are:are:
– Spend more time listening than talking (but of course, as a presenter, you will be doing most of the talking).
– Do not finish the sentence of others.
– Do not answer questions with questions.
– Aware of biases. We all have them. We need to control them.
– Never daydream or become preoccupied with their own thoughts when others talk.
– Let the other speaker talk. Do not dominate the conversation.
– Plan responses after others have finished speaking...NOT while they are speaking. Their full concentration is on what others
are saying, not on what they are going to respond with.
– Provide feedback but do not interrupt incessantly.
– Analyze by looking at all the relevant factors and asking open-ended questions. Walk the person through analysis
(summarize).
– Keep the conversation on what the speaker says...NOT on what interest them.
11/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
12. Keep cool if a questioner disagrees with you.
You are a professional! No matter how hard you try,
not everyone in the world will agree with you!not everyone in the world will agree with you!
12/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
13. Although some people get a perverse pleasure from putting others on the spot,
and some try to look good in front of the boss, most people ask questions from a
genuine interest. Questions do not mean you did not explain the topic good enough,
but that their interest is deeper than the average audience.
Always allow time at the end of the presentation for questions. After inviting
questions, do not rush ahead if no one asks a question. Pause for about 6 seconds
to allow the audience to gather their thoughts. When a question is asked, repeat the
question to ensure that everyone heard it (and that you heard it correctly). When
answering, direct your remarks to the entire audience. That way, you keep everyoneanswering, direct your remarks to the entire audience. That way, you keep everyone
focused, not just the questioner. To reinforce your presentation, try to relate the
question back to the main points.
Make sure you listen to the question being asked. If you do not understand it, ask
them to clarify. Pause to think about the question as the answer you give may be
correct, but ignore the main issue. If you do not know the answer, be honest, do
not waffle. Tell them you will get back to them... and make sure you do!
13/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
14. Answers that last 10 to 40 seconds work best. If they are too short, they seem
abrupt; while longer answers appear too elaborate. Also, be sure to keep on track.
Do not let off-the-wall questions sidetrack you into areas that are not relevant to
the presentation.
If someone takes issue with something you said, try to find a way to agree with
part of their argument. For example, “Yes, I understand your position...” or “I'mpart of their argument. For example, “Yes, I understand your position...” or “I'm
glad you raised that point, but...” The idea is to praise their point and agree with
them as audiences sometimes tend to think of “us verses you.” You do not want to
risk alienating them.
14/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
15. The main enemy of a presenter is tension,
which ruins the voice, posture, and
spontaneity.
The voice becomes higher as the throat
tenses.
Shoulders tighten up and limits flexibility
while the legs start to shake and causeswhile the legs start to shake and causes
unsteadiness.
The presentation becomes canned as the
speaker locks in on the notes and starts to
read directly from them.
15/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
16. First, do not fight nerves, welcome them! Then you can get on with
the presentation instead of focusing in on being nervous.
Fear is a biological process that allows humans to secure the
necessary energy to take action.
Who gets stage fright? – Everyone
Actors recognize the value of nerves...they add to the value of the Actors recognize the value of nerves...they add to the value of the
performance. This is because adrenaline starts to kick in.
◦ A natural chemical that increases the energy needed to meet a
challenge
◦ Stimulates circulation and relaxes muscles
◦ Gives extra alertness & energy
16/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
17. Know your audience
◦ Do they understand?
◦ Can they hear?
◦ Did they comprehend the main point?
Know your purpose
Know your self Know your self
Be prepared
17/21
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
18. Before the presentation: Lie on the floor. Your back should be flat on the floor.
Pull your feet towards you so that your knees are up in the air. Relax. Close your
eyes. Feel your back spreading out and supporting your weight. Feel your neck
lengthening. Work your way through your body, relaxing one section at a time —
your toes, feet, legs, torso, etc. When finished, stand up slowly and try to maintain
the relaxed feeling in a standing position.
If you cannot lie down: Stand with you feet about 6 inches apart, arms hanging by
your sides, and fingers unclenched. Gently shake each part of your body, starting
with your hands, then arms, shoulders, torso, and legs. Concentrate on shaking out
18/21
with your hands, then arms, shoulders, torso, and legs. Concentrate on shaking out
the tension. Then slowly rotate your shoulders forwards and the backwards. Move
on to your head. Rotate it slowly clockwise, and then counter-clockwise.
Mental Visualization: Before the presentation, visualize the room, audience, and
you giving the presentation. Mentally go over what you are going to do from the
moment you start to the end of the presentation.
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
19. During the presentation: Take a moment to yourself by getting a drink of
water, take a deep breath, concentrate on relaxing the most tense part of your
body, and then return to the presentation saying to your self, “I can do
it!”You do NOT need to get rid of anxiety and tension! Channel the energy
into concentration and expressiveness.
Know that anxiety and tension is not as noticeable to the audience as it is
to you. Know that even the best presenters make mistakes. The key is to
continue on after the mistake. If you pick up and continue, so will the
audience. Winners continue! Losers stop!
19/21
audience. Winners continue! Losers stop!
Never drink alcohol to reduce tension! It affects not only your
coordination but also your awareness of coordination. You might not realize
it, but your audience will!
DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI
21. Demos, G. D., & Zuwaylif, F. (1962). Counselor attitudes in relation to the
theoretical positions of their supervisors. Counselor Education and Supervision,
8-11.
Duarte, N. (2008). Slide:ology. Sebastopol, CA: O'Reilly Media.
Gwinn, A. (2007). Business Reports - Investigation and
Presentation.Philadelphia: Saunders Press.
Grant-Williams, R. (2002). Voice Power: Using Your Voice to Captivate,
Persuade, and Command Attention. New York: AMACOM.
Grant-Williams, R. (2002). Voice Power: Using Your Voice to Captivate,
Persuade, and Command Attention. New York: AMACOM.
Reynolds, G. (2008). Presentation Zen. Berkeley, CA: New Riders.
Rogers, C. R. (1957). The necessary and sufficient conditions of therapeutic
personality change. Journal of Consulting Psychology, 2A,95-103.
Smith, F. C., Bace, R. G. (2002). A Guide to Forensic Testimony: The Art and
Practice of Presenting Testimony As An Expert Technical Witness. Boston, MA:
Addison-Wesley Professional
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DR.NAITIK
TRIVEDI
&
DR.UPAMA
TRIVEDI