The document discusses written communication and provides tips for effective written communication. It introduces written communication and provides examples like letters, faxes, emails, and memos. It explains that written communication allows information to be shared flexibly and kept on record for future reference. The document then outlines the writing process of planning, writing, and editing. It provides tips to avoid confusing language, poor sentence structure, and information overload. Finally, it discusses advantages like creating permanent records and mass dissemination, and disadvantages like being time consuming and lacking personal touch.