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1
Patrick Vanden Berghe, M.a.
 Context
 Why do we need a new model?
 What is this new model?
 Conclusion
2
3
Flanders (6.400.000
people)
Brussels (capital –
1.000.000 people)
Wallonia(3.500.000
people)
3 regions (Flanders, Wallonia &
Brussels) – 3 language communities
(Dutch, French and German)
4
10 provinces (5 in Flanders – 5 in Wallonia)
 The region of Flanders:
-Responsible for a.o. education, wellbeing and culture
-Library Act of 1978
-New library Act 2011 (suspended since 2015)
 Provinces:
-support libraries (knowledge sharing – new services)
 Local administration
-final responsible and main financial supporter
high density - library services are
homogeneous – uncertain future (no
legal basis)
5
 Decline in book lending
 Growing influence of the Internet
 Liberal thinking: cost vs. benefit
 Number of functional illiterate
6
 What?
Transforming the collection-oriented library into a
user-oriented library, where the focus and service
model are directed to the information needs of
the user.
 How?
Mapping information-needs
Collection is only a tool, not a goal
Creating a library community
Use of internet tools
Re-orientation of staff
7
 What is new?
Focus on information
Focus on information within a context
Effect on the complete library (front and back
office)
Mapping information-needs
 Principles?
Self-reliance
Private Sphere
Pro-active
Co-ownership
Boundaries
8
design
Staff
service-
model
9
 Automated lending and returning
 Signalization and (integrated) presentation of
materials, using colours and pics (unique for
Flanders)
10
 Floor walking
 Points of information
11
 More focus on the client
 New service model: front & back office involvement
 Hunting for questions
 Sharing information within and out
12
 in order to answer questions
 in order to find the right context
 in order to respect privacy
 in order to find the right tools
 in order to convey confidence
13
 Bronnenwijzer: online tool searching for
information resources in catalogue, internet,…-
>information sharing - compare to an online
shopping basket
 Infopleinen: online tool bringing together relevant
information sources
14
15
 Registration tool: Online tool accessible to library
staff of all participating libraries
->in order to work on questions in back-office
->in order to keep track of questions
->in order to file Q&A
16
17
18
Same baseline:
“Ask your question
in the library”
 38 libraries within Province of West-Vlaanderen
 Libraries outside the Province have taken over
principles and methodology
 Some tools may be implemented on regional
(=Flemish) level
 Libraries in Wallonia have shown interest
 AND (most important): many library staff feel more
confident in answering questions
19
 Slide-share
 Delphibibliotheken.be
 vvbad.be
 patrick.vandenberghe@pittem.be
20
21

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Presentation manlibnet new delhi the delphi-model

  • 2.  Context  Why do we need a new model?  What is this new model?  Conclusion 2
  • 3. 3 Flanders (6.400.000 people) Brussels (capital – 1.000.000 people) Wallonia(3.500.000 people) 3 regions (Flanders, Wallonia & Brussels) – 3 language communities (Dutch, French and German)
  • 4. 4 10 provinces (5 in Flanders – 5 in Wallonia)
  • 5.  The region of Flanders: -Responsible for a.o. education, wellbeing and culture -Library Act of 1978 -New library Act 2011 (suspended since 2015)  Provinces: -support libraries (knowledge sharing – new services)  Local administration -final responsible and main financial supporter high density - library services are homogeneous – uncertain future (no legal basis) 5
  • 6.  Decline in book lending  Growing influence of the Internet  Liberal thinking: cost vs. benefit  Number of functional illiterate 6
  • 7.  What? Transforming the collection-oriented library into a user-oriented library, where the focus and service model are directed to the information needs of the user.  How? Mapping information-needs Collection is only a tool, not a goal Creating a library community Use of internet tools Re-orientation of staff 7
  • 8.  What is new? Focus on information Focus on information within a context Effect on the complete library (front and back office) Mapping information-needs  Principles? Self-reliance Private Sphere Pro-active Co-ownership Boundaries 8
  • 10.  Automated lending and returning  Signalization and (integrated) presentation of materials, using colours and pics (unique for Flanders) 10
  • 11.  Floor walking  Points of information 11
  • 12.  More focus on the client  New service model: front & back office involvement  Hunting for questions  Sharing information within and out 12
  • 13.  in order to answer questions  in order to find the right context  in order to respect privacy  in order to find the right tools  in order to convey confidence 13
  • 14.  Bronnenwijzer: online tool searching for information resources in catalogue, internet,…- >information sharing - compare to an online shopping basket  Infopleinen: online tool bringing together relevant information sources 14
  • 15. 15
  • 16.  Registration tool: Online tool accessible to library staff of all participating libraries ->in order to work on questions in back-office ->in order to keep track of questions ->in order to file Q&A 16
  • 17. 17
  • 18. 18 Same baseline: “Ask your question in the library”
  • 19.  38 libraries within Province of West-Vlaanderen  Libraries outside the Province have taken over principles and methodology  Some tools may be implemented on regional (=Flemish) level  Libraries in Wallonia have shown interest  AND (most important): many library staff feel more confident in answering questions 19
  • 20.  Slide-share  Delphibibliotheken.be  vvbad.be  patrick.vandenberghe@pittem.be 20
  • 21. 21