2. INTRODUCTION
The La Franci Hotel is luxurious, elegant and formal.
They provide commendable customer services.
Their motto is ‘We are Ladies and Gentlemen serving
Ladies and Gentlemen’.
Employees have been trained in very precise standards
and specification for treating customers.
4. La Franci as Organizational Culture
Characteristics
Innovation & Risk taking - More Natural, Relaxed and
authentic.
Attention to detail – precise standards and specification.
Outcome orientation – commendable customer services.
People orientation – Trainings.
Team orientation – Trainings of Groups.
Aggressiveness – Immediate customer services.
Stability – luxurious, elegant and formal.
5. FOCUS ON HOW EMPLOYEES LEARN CULTURE
Stories: luxurious, elegant and formal.
Rituals: Committed to treat its guest like
royalty.
Material Symbols: Exemplary Customer
Services.
Language: We are Ladies and Gentlemen
serving Ladies and Gentlemen.