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Hotel La Franci
INTRODUCTION
 The La Franci Hotel is luxurious, elegant and formal.
 They provide commendable customer services.
 Their motto is ‘We are Ladies and Gentlemen serving
Ladies and Gentlemen’.
 Employees have been trained in very precise standards
and specification for treating customers.
La Franci Focus
La Franci as Organizational Culture
Characteristics
 Innovation & Risk taking - More Natural, Relaxed and
authentic.
 Attention to detail – precise standards and specification.
 Outcome orientation – commendable customer services.
 People orientation – Trainings.
 Team orientation – Trainings of Groups.
 Aggressiveness – Immediate customer services.
 Stability – luxurious, elegant and formal.
FOCUS ON HOW EMPLOYEES LEARN CULTURE
Stories: luxurious, elegant and formal.
Rituals: Committed to treat its guest like
royalty.
Material Symbols: Exemplary Customer
Services.
Language: We are Ladies and Gentlemen
serving Ladies and Gentlemen.
Thanks

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Presentation hotel

  • 2. INTRODUCTION  The La Franci Hotel is luxurious, elegant and formal.  They provide commendable customer services.  Their motto is ‘We are Ladies and Gentlemen serving Ladies and Gentlemen’.  Employees have been trained in very precise standards and specification for treating customers.
  • 4. La Franci as Organizational Culture Characteristics  Innovation & Risk taking - More Natural, Relaxed and authentic.  Attention to detail – precise standards and specification.  Outcome orientation – commendable customer services.  People orientation – Trainings.  Team orientation – Trainings of Groups.  Aggressiveness – Immediate customer services.  Stability – luxurious, elegant and formal.
  • 5. FOCUS ON HOW EMPLOYEES LEARN CULTURE Stories: luxurious, elegant and formal. Rituals: Committed to treat its guest like royalty. Material Symbols: Exemplary Customer Services. Language: We are Ladies and Gentlemen serving Ladies and Gentlemen.