Charles Staals CV 2014

PERSONAL DETAILS
NAME: Charles Staals
NATIONALITY: South African
Charles Staals
0827461179 email: vibeagra@gmail.com
RESIDES:
ID :
3773 Freedom Charter Street
Xt 8, Alexandra Township.
700622-
PACKAGES:
MS Word, MS Excel, MS PowerPoint, MS Access, MS
Outlook, Lotus Notes, Various In – House Systems
TOTAL YEARS WORKING
EXPERIENCE:
24 Years
MOST RECENT
ENVIRONMENT:
Training / Product / Marketing Specialist
Telecommunications / Brand Building / Motivator
SALARY EXPECTATIONS:
Negotiable depending on package and position
AVAILABILITY Immediate –
Contact Info :
082.746.1179 / 0845446333 vibeagra@gmail.com

CURRICULUM VITAE OF CHARLES STAALS
EDUCATIONAL HISTORY
Charles Staals
EDUCATION:
Hillview High School (Durban)
DATES ATTENDED: 1983 -
SUBJECTS:
English, Afrikaans, History, Biology,
Mathematics, Geography
Year Completed School : Hillview Senior Sec 1989
FURTHER EDUCATION:
Solid Gold FM / New Wave FM
DATES ATTENDED: June 1996 To December 1996
LEVEL ACHIEVED: Completed Radio Broadcasting Course
Application experience:
Microsoft Windows 3.11, 95, NT, 98; Millennium Edition, Microsoft Office 97 – 00, Novell
Word Perfect, Lotus Notes, Microsoft Exchange and Outlook, Microsoft Internet Explorer,
Internet Netscape Navigator, FTP Eppix and BATS, CABBS 2000 (Customer and Billing
System), Chameleon (Invoicing system), iCAP, ITC, BSCS
Accreditations and awards:
VODAC Induction Course, VODAC PC orientation, VODAC Customer Service Training,
VODAC Customer Service Excellence Award, VODACOM Network Training Certification
VODACOM Top Performer of The Year Award – An incentive to Disney World, Orlando,
USA
IRIDIUM Certified Call Centre Agent, Project Manager on the Voice Platform, Certified
Product
Specialist, Certified Iridium Training Specialist
Big Brother Africa
Commissioned by the United Nations to help uplift and motivate the Big Brother Africa
contestants 16th October 2008. See more on www.myspace.com/Score10

CAREER HISTORY
Charles Staals
CURRENT POSITION:
COMPANY NAME:
Child Welfare South Africa
LENGTH OF SERVICE:
Sept 2009 – June .2013
PROGRAMME Income Development & Px2x365, “Aflos”
DUTIES & RESPONSIBILITIES:
 Assisting the Director General Mr. Ashley Theron
 Identifying private and corporate funders and maintaining those relationships.
 Representing Child Welfare South Africa in the Western Cape with a group of
Missionary workers Brasilians before the run up of our World Cup 2010.
I moved back to Durban in November 2010 and stayed there for a year.
Working partime. However I utilized this period to take a break from work and pursue a
projects I was personally heading up.
______________________________________________________________________________________
CAREER HISTORY
CURRENT POSITION:
Product Training / Sales / High End
Customer Care
COMPANY NAME:
Bensizwe Communications Consultants /
LENGTH OF SERVICE:
March 2007 to March 2009
PROGRAMME 2Can WIFI – wifi cellular
 Sales , Product training, soft skills.
 Motivate and assist internal and external clients.
 Liaise with dealers, potential clients and government depts.

CAREER HISTORY
Charles Staals
CURRENT POSITION:
High End Call Centre Consultant
COMPANY NAME:
Call Centre Nucleus / SSG Programme
LENGTH OF SERVICE:
MAY 2002 To 2005
PROGRAMME Southern Sun Group
 Reservations and client queries for all Southern Sun hotels in South Africa &
Mozambique
 Groups, E-mails, Web bookings, Frequent Guest and Voice
 Tours Dept (Voice & e-mail bookings) dealing with Tour operators, Travel agents
only (10 pax and more)- South Africa, UK & USA
 E-mails – Worldwide e-mail bookings, queries and complaints & outbound calls
 Web bookings -make reservations for web bookings only
 Inbound calls (Voice) for guests’ reservations, travel agents & Southern Sun staff
 Frequent Guest (Voice) assisting Frequent Guest members with redemptions,
 Queries and complaints, Southern Sun staff as well
______________________________________________________________________________________

______________________________________________________________________________________
Charles Staals
PREVIOUS POSITION:
Training Specialist
COMPANY NAME:
IDCS / Vadacom Academy (Western &
Eastern Cape)
LENGTH OF SERVICE:
July 2000 to February 2002
REASON FOR LEAVING: Relocated to JHB from Cape Town
Responsible for training in various areas.
 Certified Vodacom GSM Training Specialist
 Setting up of Courses & Manuals for all Vodacom SP’s & Dealers
 Train most senior management to junior staff. Of any SP or Dealer.
 Liaise with senior management on additional value added services introduced
 Train P1 (Introduction to Vodacom/ Cel lular) , P2 , Vodacom
 Train on selling skills & products and value added services
 Train the Trainer (Impact Consultants/ Learning Resources)
 Working with Network staff
 Reporting on daily activities in the industry
CAREER HISTORY
DUTIES & RESPONSIBILITIES: (cont.)
 Ensuring all Vodacom’s Dealers & Service Providers are knowledgeable on value
added services, Network functions & products as well as on selling skills
 Mystery shopper to identify training needs.
 Be able to Train as well as access the training ensuring the learner maintains 80%
of training knowledge at the end of course by means of an assessment.
 Solely responsible for the entire Western & Eastern Cape Regions Training
requirements
 Being able to train from as little as 3 to 250 staff at any given time.
 Being available for all Dealers, SP’s & Vodacom staff should they require
assistance or further info after training
______________________________________________________________________________________
PREVIOUS POSITION:
International Customer Services Telephonic
& Training Consultant

Charles Staals
COMPANY NAME:
Iridium Satellite Cellular
LENGTH OF SERVICE:
September 1998 To June 1999
REASON FOR LEAVING: Company closed – Chapter 11
Telephonic assistance for Billing, Product knowledge, Network related issues
 Activation & de-activation of clients services as well as their value add services]
 Assisting our International Service Providers with end user queries.
 Identifying high users.
 Assisting clients traveling overseas to that are overseas.
 Dealing with Vodacom & MTN Network Staff.
 Collection and distribution of Call Center Statistics
 Assisting Head of States throughout the world as well VIP clients
 Assisting internal & external clients
 Acting Project Manager for Voicemail & Fax & Data.
 Run 24 hour call centre
______________________________________________________________________________________

CAREER HISTORY
Charles Staals
PREVIOUS POSITION:
Customer Services Telephonic Consultant
COMPANY NAME:
Vodac Cellular Services
LENGTH OF SERVICE:
1997 To September 1998
REASON FOR LEAVING: Head hunted by Iridium Africa
 Telephonic assistance for Billing, Product knowledge, Network related issues
 Dealing with Vodacom Network Staff.
 Assist internal & external clients
 Corresponding, verbally via written communication, E - mail or fax with prompt
feedback.
 Sales and customer retentions and assisting other business units.
 Executive client helpline(V.I.P.)
 Training fellow & new staff on systems & products
VODACOM Top Performer of the Year Award
An incentive to Disney World, Orlando, USA
______________________________________________________________________________________
PREVIOUS POSITION:
COMPANY NAME:
Teljoy Cellular Services
LENGTH OF SERVICE:
September 1995 To September 1997
REASON FOR LEAVING: Vodacom Service Providers Merged /
Head Hunted By Vodac Management
 Telephonic assist for Billing, Product knowledge, Network related issues
 Dealing with Vodacom Network Staff.
 Assist internal & external clients
______________________________________________________________________________________

CAREER HISTORY
Charles Staals
PREVIOUS POSITION:
Sales & Customer Service (Computer
Stationery & Equipment)
COMPANY NAME:
www.BusinessImages.co.za
LENGTH OF SERVICE:
August 1993 To September 1995
REASON FOR LEAVING: Small environment with a lot of challenges
but financially insecure.
 Cold Canvassing, creating a database & serving external clients
 Meeting of monthly individual targets
______________________________________________________________________________________
PREVIOUS POSITION:
COMPANY NAME:
Yellow Pages (Maister Directories)
LENGTH OF SERVICE:
July 1990 To August 1993
REASON FOR LEAVING: Head Hunted by a client and was offered
a better remuneration
 General Enquiry’s, mainly serving external clients
 Distribution of all incorrect info on the data base to data capturing dept
MY SKILLS
· Excellent communication, interpersonal skills and marketing skills
· Able to work under pressure and manage multiple projects simultaneously
· Excellent problem analysis and resolution
· Strong negotiation and analytical skills
· Excellent presentation skills
· Project management and co-ordination abilities
· Persuasive and tenacious
· Confident and resilient
· Attention to detail
· Pro-active and strategic thinking
· Possess a degree of creativity
· Decisive and good judgment

Charles Staals
PREVIOUS POSITION:
Marketing / Advertising
COMPANY NAME:
Proudly Coloured / Score10 / Durban
Knights
LENGTH OF SERVICE:
2008 – till current
I am also the Brain-ou behind Proudly
Coloured, Score10 and Durban Knights.

Charles Staals CV 2014

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