Disaster Recovery: Develop Efficient Critique for an Emergencysco813f8ko
Disaster recovery will be the procedure, policies and procedures that are associated with getting yourself ready for recovery or continuation of technologies infrastructure that are vital for an organization following a natural or human-induced catastrophe. Disaster recovery is really a subset connected with business continuity. While business continuity entails planning for maintaining all facets of a company functioning in the midst of bothersome occasions, disaster recovery targets the IT or technology techniques that support company features.
Find ways to prevent Disaster from knocking on your company door! Make sure your plan is in place as we anticipate a weekend storm - sales@telehouse.com
Are you constantly reacting to technology problems in your office? Do you wish you had time to plan ahead for your company’s future technology needs? Are you overwhelmed with all the options and don’t feel equipped to make decisions as your business expands?
NSI can guarantee you an efficient, reliable and progressive network that will free you from your technology strains.
As dedicated IT professionals, our vision is to provide businesses with all of the advantages and opportunities that previously only large corporations could afford to implement. Our professionals have many years of experience in all facets of business – both large and small.
Disaster Recovery: Develop Efficient Critique for an Emergencysco813f8ko
Disaster recovery will be the procedure, policies and procedures that are associated with getting yourself ready for recovery or continuation of technologies infrastructure that are vital for an organization following a natural or human-induced catastrophe. Disaster recovery is really a subset connected with business continuity. While business continuity entails planning for maintaining all facets of a company functioning in the midst of bothersome occasions, disaster recovery targets the IT or technology techniques that support company features.
Find ways to prevent Disaster from knocking on your company door! Make sure your plan is in place as we anticipate a weekend storm - sales@telehouse.com
Are you constantly reacting to technology problems in your office? Do you wish you had time to plan ahead for your company’s future technology needs? Are you overwhelmed with all the options and don’t feel equipped to make decisions as your business expands?
NSI can guarantee you an efficient, reliable and progressive network that will free you from your technology strains.
As dedicated IT professionals, our vision is to provide businesses with all of the advantages and opportunities that previously only large corporations could afford to implement. Our professionals have many years of experience in all facets of business – both large and small.
How to switch from reactive maintenance to preventive maintenance complete ...BryanLimble
To show you that the switch from reactive to preventive maintenance doesn’t have to be hard, complicated, and expensive, we devised this comprehensive step-by-step guide that will guide you through the whole process.
Mastering disaster a data center checklistChris Wick
50% of businesses that experience data loss for 10 days or more file for bankruptcy and 93% fail within a year. But with a Disaster Recovery plan, you don't have to worry visit https://goo.gl/Ba1J9e.
Kirt Kemp, Chief Information Officer, Partnership HealthPlan of California (PHC) - Speaker at the marcus evans National Healthcare CIO Summit 2016, held in Las Vegas, NV.
Mainframe Assessment with Modern Systems' Portfolio Analysis ServicesModern Systems
Legacy systems have passed through many hands over many years, often without proper documentation of features or functional relationships. The most common issue with modernizing a system that very few people understand is that planning for and understanding the breadth and potential pitfalls of a project is virtually impossible without a lot of help. Undergoing a mainframe assessment using Modern Systems' Portfolio Analysis services can significantly reduce risk, cost, and project timelines.
A 2013 survey of IT leaders in the US insurance industry by Gartner reflects just how difficult planning modernizations can be.
- Only 42% of respondents said their modernization projects were completed within originally planned budget.
- Just 34% of the modernization attempts covered the originally planned scope, leaving a whopping 66% of these firms victims of dreaded and out of control scope creep.
- What’s worse, only 18% of respondents completed these projects within their originally planned timeframe.
In other words, modernization is a brutal undertaking. In order to develop well-designed applications from legacy environments, powerful tools and expertise are required to analyze the legacy system and aid in generating new programs that are architecturally sound and utilize modern design methods.
The data and reports gathered in a Modern Systems Portfolio Analysis mainframe assessment reduce risk by ensuring all technical inventory and use cases are documented and accounted for. It also reveals potential bumps in the road to modernization before they have a chance to derail a project, so mitigation plans can be established up front.
This mainframe assessment work is automated and precise, saving months of time, thousands of dollars in man hours- and ensures no critical requirements or functionality are left out of the target state design. This data also impacts regression testing, making it more accurate and efficient- reducing time to target.
In addition to the risk, cost, and time reduction, customers who undergo a Modern Systems mainframe assessment are able to reduce the scope of their modernization project by an average of 40%.
Here’s how it works:
First, Modern Systems documents the legacy environment's current state and any important dependencies or conditions such as external interfaces, data volumes, batch dependencies, etc.
From there, Modern Systems resources develop the Final Application Inventory package, containing analysis on unused code, Resource Definition and Usage, easy-to-understand visual diagrams laying out the legacy environment, highlighted areas of concentration, and much more.
Finally, the Modern Systems team holds a strategic workshop with your project stakeholders to discuss our findings, provide Optimum Solution Recommendations for areas of concentration, and to map out an informed modernization strategy and roadmap, backed by a soup-to-nuts mainframe assessment and over 3 decades of expe
A small section of the course ECP-901, Business Continuity & Resiliency Management, by the Institute for Business Continuity Training, https://www.ibct.com
Smaller Presentation on Enterprise Resiliency and Corporate CertificationThomas Bronack
This presentation has been reduced in size because of recommendation I received. It is also easier to present to a wider audience and has new materials.
International Facility Management Association Non-Profit Summit 2010dartrav
Darrell Rodgers was a breakout session speaker for the non-profit IFMA summit in March of 2010. He gave a presentation on technology and telephony maintenance specifically tailored to non-profits.
A slide deck describing what ScanOnline's managed services offerings are, what they aren't, and how our team can help save enterprises on their workforce technology operating costs. Don't miss our later slides in the presentation that provide an array of ROI statistics from recent studies which illustrate the great savings you maybe missing out on.
Exec Presentation on Achieving Enterprise Resiliency and Corporate CertificationThomas Bronack
Provides an explanation of how Enterprise Resiliency can help your company combine recovery services into one organization speaking the same language and utilizing a common toolset, while adhering to the Compliance Laws of countries you do business in.
How to switch from reactive maintenance to preventive maintenance complete ...BryanLimble
To show you that the switch from reactive to preventive maintenance doesn’t have to be hard, complicated, and expensive, we devised this comprehensive step-by-step guide that will guide you through the whole process.
Mastering disaster a data center checklistChris Wick
50% of businesses that experience data loss for 10 days or more file for bankruptcy and 93% fail within a year. But with a Disaster Recovery plan, you don't have to worry visit https://goo.gl/Ba1J9e.
Kirt Kemp, Chief Information Officer, Partnership HealthPlan of California (PHC) - Speaker at the marcus evans National Healthcare CIO Summit 2016, held in Las Vegas, NV.
Mainframe Assessment with Modern Systems' Portfolio Analysis ServicesModern Systems
Legacy systems have passed through many hands over many years, often without proper documentation of features or functional relationships. The most common issue with modernizing a system that very few people understand is that planning for and understanding the breadth and potential pitfalls of a project is virtually impossible without a lot of help. Undergoing a mainframe assessment using Modern Systems' Portfolio Analysis services can significantly reduce risk, cost, and project timelines.
A 2013 survey of IT leaders in the US insurance industry by Gartner reflects just how difficult planning modernizations can be.
- Only 42% of respondents said their modernization projects were completed within originally planned budget.
- Just 34% of the modernization attempts covered the originally planned scope, leaving a whopping 66% of these firms victims of dreaded and out of control scope creep.
- What’s worse, only 18% of respondents completed these projects within their originally planned timeframe.
In other words, modernization is a brutal undertaking. In order to develop well-designed applications from legacy environments, powerful tools and expertise are required to analyze the legacy system and aid in generating new programs that are architecturally sound and utilize modern design methods.
The data and reports gathered in a Modern Systems Portfolio Analysis mainframe assessment reduce risk by ensuring all technical inventory and use cases are documented and accounted for. It also reveals potential bumps in the road to modernization before they have a chance to derail a project, so mitigation plans can be established up front.
This mainframe assessment work is automated and precise, saving months of time, thousands of dollars in man hours- and ensures no critical requirements or functionality are left out of the target state design. This data also impacts regression testing, making it more accurate and efficient- reducing time to target.
In addition to the risk, cost, and time reduction, customers who undergo a Modern Systems mainframe assessment are able to reduce the scope of their modernization project by an average of 40%.
Here’s how it works:
First, Modern Systems documents the legacy environment's current state and any important dependencies or conditions such as external interfaces, data volumes, batch dependencies, etc.
From there, Modern Systems resources develop the Final Application Inventory package, containing analysis on unused code, Resource Definition and Usage, easy-to-understand visual diagrams laying out the legacy environment, highlighted areas of concentration, and much more.
Finally, the Modern Systems team holds a strategic workshop with your project stakeholders to discuss our findings, provide Optimum Solution Recommendations for areas of concentration, and to map out an informed modernization strategy and roadmap, backed by a soup-to-nuts mainframe assessment and over 3 decades of expe
A small section of the course ECP-901, Business Continuity & Resiliency Management, by the Institute for Business Continuity Training, https://www.ibct.com
Smaller Presentation on Enterprise Resiliency and Corporate CertificationThomas Bronack
This presentation has been reduced in size because of recommendation I received. It is also easier to present to a wider audience and has new materials.
International Facility Management Association Non-Profit Summit 2010dartrav
Darrell Rodgers was a breakout session speaker for the non-profit IFMA summit in March of 2010. He gave a presentation on technology and telephony maintenance specifically tailored to non-profits.
A slide deck describing what ScanOnline's managed services offerings are, what they aren't, and how our team can help save enterprises on their workforce technology operating costs. Don't miss our later slides in the presentation that provide an array of ROI statistics from recent studies which illustrate the great savings you maybe missing out on.
Exec Presentation on Achieving Enterprise Resiliency and Corporate CertificationThomas Bronack
Provides an explanation of how Enterprise Resiliency can help your company combine recovery services into one organization speaking the same language and utilizing a common toolset, while adhering to the Compliance Laws of countries you do business in.
Disaster Recovery vs. Business ContinuityRapidScale
Are these the same things? Disaster Recovery and Business Continuity are stemmed from the same general idea: in the event of a disaster, keep the business running as quickly and as seamlessly as possible.
However, Disaster Recovery is a reactive solution and Business Continuity is a proactive solution for businesses.
Building a Business Continuity CapabilityRod Davis
A detailed overview of the business continuity / disaster recovery planning process. Gives numerous tips for effective execution of plan development. Emphasizes development of a true recovery capability through exercises which reveal weaknesses in the plan or technology leading to improvements.
The Surprising Truth About Your Disaster Recovery Maturity LevelAxcient
Have you ever wondered if your organization's Disaster Recovery initiatives are in line with business objectives? How can you get business units, IT, and senior management on the same page when it comes to the company's resiliency?
Introducing the Disaster Recovery Maturity Framework, a new, vendor-agnostic tool for analyzing your organization's resiliency level.
Learn how to assess your company's DR maturityand discover:
- What resiliency really means
- The five different maturity levels for disaster recovery
- Key elements to assess your company's own maturity score
- How to use the DR Maturity Framework as a catalyst for change
Let’s understand the concepts of business continuity and Disaster Recovery in brief. To know more, visit: www.eccouncil.org/business-continuity-and-disaster-recovery
Recent economic pressures have resulted in increased requirements for the availability, scalability and efficiency of enterprise IT solutions.
Many parties claim that “cloud computing” can help enterprises meet the increased requirements of lower TCO, higher ROI, increased efficiency, dynamic provisioning and utility-like services.
However, many IT professionals are citing the increased risks associated with trusting information assets to the cloud as something that must be clearly understood and managed by relevant stakeholders.
This presentation examines the potential business benefits, risks and assurance considerations.
Delivering a commercially successful end-to end IoT Solution.Miriam O'Brien
John Savage, Action Point CTO, presented this talk 'From Concept to Concrete. Delivering a commercially successful end-to end IoT Solution.' at the recent IoT Summit in the Galway Mayo Institute of Technology. He talks about what you should look out for if embarking on an IoT project.
Action Point - Premium Quality Custom Software DevelopmentMiriam O'Brien
Established in 2005, Action Point is an award winning Software Development Company with clients across Ireland, the UK and US. This presentation gives a little taster of some of the work that we do for our clients.
Action Point partners with its customers to;
- Re-develop existing legacy applications
- Bring a new product or application to market
- Automate an existing process
- Improve a customer experience using innovative software
- Develop a new Smartphone or Web App
Action Point’s approach ensures a guaranteed, within budget, outcome for the customer using modern software development methodologies. All software is developed in Ireland, and Action Point offers a comprehensive after-sales support service to ensure value is achieved long after the solution has been deployed. Action Point takes care of the technology, so you can take care of the business.
www.action-point.com
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
2. About Action Point
Established 8 Years - 2005 to 2013
Average growth rate of 48% per Year
30 Employees
First Dell Certified Partner in Ireland
Overall Winner in Limerick County Enterprise Awards 2011
Winner Best SME Award Midwest 2011
Winner Best Technology Business Award Midwest 2012
6. Business Continuity Management
The Cost of Downtime
Speaker: Michael O’Regan
ABC Solutions
Michael O’Regan established Absolute Business Continuity
Solutions Ltd in 2005 and has over 10 years’ experience in
business continuity planning. ABC Solution’s primary function
is to aid small to medium enterprises in establishing business
continuity arrangements to enable them to weather any
incidents that may occur.
7. Business Continuity Management
Agenda:
Business Continuity Overview
Business Continuity Plans – Key Contents
Business Continuity Planning – IT Relationship
8. What is the Business requirement?
To provide the service, ideally 100% of the
time, in a timely manner, to an acceptable
level – may be defined in contract/SLA
Stated another way – to reduce the risk of
service interruption to an acceptable level
If an incident occurs to be able to recover as
quickly as possible with as little disruption to
the service as possible
9. What is Business Continuity Management (BCM)?
BCM is about ensuring that your Business
prepares a plan to handle a serious incident.
During this process you can identify ways to
reduce the risk of an incident happening and
minimise the impact if it does happen.
If an incident occurs key staff should be
trained to handle the situation through testing
and exercising which will enable your business
to continue to function to the agreed level
with the least disruption possible.
10. Drivers for Business Continuity Management
Key Stakeholders:
Customers/Clients
Regulator – Financial Regulator
Insurance Company
Staff
IT providers
11. Categories of Operational Risk
Environmental Disasters – Fire, Floods
Organized or Deliberate Disruptions – Labour dispute, Fraud
Loss of Utilities or Services – Power, water, waste, phones
Equipment or System Failure – Internal Power; Air Conditioning
Serious Information Security Incidents – Laptop stolen;
Disclosure of sensitive files; IT systems failure
Other Emergency Situations – Negative publicity;
Mergers & Acquisitions
17. June 2012 - Ulster Bank
payment problems to persist
until the end of the week
18.
19. Exercise/tests vital to success
Blue Light Services (Fire brigade, Gardai, Ambulance)
carry out regular training exercises – this is why they
are prepared for the real thing!
20. BCP Plan contents
List of critical activities
IT dependencies
Alternative work area requirements
Contact details – Staff, Clients etc.
Incident Management details
Testing/Exercising
BCP Policy
BCP Support infrastructure
21. BCM process overview
Backup &
Recovery Strategy
Recovery Activities
Incident
ID Recovery Teams
Emergency
Disaster Recovery
Business Recovery
Risk Analysis
Threat => Probability & Impact
ID Controls – in place; required
(Reduce risk to acceptable level)
22. Key output from BCM process
Identify Mission Critical Activities (MCA)
Identify key InputsOutputs,
Key Suppliers; Documents
Identify Maximum Tolerable Outage (MTO)
and Minimum Essential Service (MES)
Define the:
Recovery Point Objectives (RPO)
to what point in time you need to recover the MCA
Recovery Time Objectives (RTO)
how quickly you need to recover the MCA
23. Recovery Management Objectives
Define RTO and RPO
Backup to Disk
Replication
RPO RTO
Wks Days Mins SecsHrs WksDaysMinsSecs Hrs
Tape Backup
with Offsite Storage
Fail-Over/Replication
Backup to Disk
How much data loss can
your business endure?
Lost transactions = Lost business
How much downtime can
your business endure?
Time is money
Recovery from Tape
24. Testing/Exercises
Needs to consider different scenarios…
Fire/flood impacting data centre
Fire/flood impacting work area
Data corruption
Loss of broadband
Loss of phones
Supplier incidents
25. Critical Suppliers
ID critical suppliers
What would happen if they had an incident?
Do they have a proven BCP plan?
What alternatives exist?
26. Next Steps - Outline Process to put BC Plan in place
Review current state of risks – ID gaps
Prepare plan to eliminate gaps
Document the plan
Test/exercise the plan
Annual Review or after major change
28. Continuity & Technology
What are the top causes of downtime?
Natural Disasters?
Human Error?
Hardware Failure?
Software Failure?
29. Continuity & Technology
Top causes of downtime:
Natural Disasters 5%
Human Error 22%
Hardware Failure 55%
Software Failure 18%
Average Recovery Time – 30 Hours
Source: Quorum. Q1 2013
30. Continuity & Technology
73% of downtime relates to Information
Technology & Information Systems
5%
22%
55%
18%
Natural Disasters
Human Error
Hardware Failure
Software Failure
31. Continuity & Technology
How do you calculate the cost of this to your
business?
Add:
Employee Productivity
Cost of Restoration
Sales Lost
Reputational Cost
Online calculator available
32. Continuity & Technology
Prevention is better than cure!
Most downtime could be avoided
- Prevent – Apply Best Practice & Maintain
- Plan – Projects, Resources & Finances
33. Continuity & Technology
Action Point’s methodology
1. Identify the Risks
2. Address the Risks
3. Document
4. Test
34. 1. Identify the Risks
Technology Stack
Applications
Services
Data Backup
Operating Systems
DR & BC
Virtualisation
Server Hardware
Telephony
Active Network
Physical Network
External Network
Power
Environment
Physical Security Access Control System
Data Backup to Offsite Location
VMWare or HyperV
Dell PowerEdge Servers & EqualLogic Storage
Phone System, Handsets & Headsets
UPS, Generator
Air Conditioning / General Location
Business Applications, Databases, Services
Cabling & Patching
Dell PowerConnect Switches
Data Replication System (to Secondary Site)
Microsoft Windows Server
Microsft Exchange, Office Applications, SQL, File, Print Queues
Internet / WAN / Firewalls / Interbuilding Links
35. 1. Identify the Risks
Identify and catalogue the risks
Catalogue the application services
Are any pro-active maintenance routines needed?
Establish the RTO & RPO of each
This information dictates the minimum
requirements for protection:
Is Backup sufficient?
Is Continuity required?
36. 2. Address the Risks
Bring existing systems in line with Best Practice
Introduce Resilience where required
Install software systems and hardware systems
as needed
Update maintenance routines to ensure systems
are kept operational and that potential issues are
pre-empted.
Employ pro-active monitoring of key services.
37. 3. Document the Plan
Document:
Infrastructure
Maintenance routines
Procedures for Fail-over
Keep it updated
38. 4. Test, Test & Re-Test
Test!!!
Your plan is only as good as the last test
39. Client Case Study: VoxPro
Client since September 2010
Have grown from 100 to 400 staff
Core Systems based on Dell Infrastructure
Implementation Services from Action Point
40. Client Case Study: Chill Insurance
Client since October 2010
Have grown from 40 to 200+ staff
Core Systems based on Dell Infrastructure
Implementation Services from Action Point
Editor's Notes
Example risk reductionRisk - Possible risk of damage to server by electrical surge – could make server unusableRisk reduction - Install surge protectorStaff will be involved in preparing the plan which will raise their awareness.Various tests can be conducted which will train the staff – table top or scenario testing – red light services regularly carry out training exercises
A problem in one category can impact on anotherFloods in Cork November ‘11 put the water supply out of action for a number of weeks – businesses were without sanitation for a prolonged period. Cork water system had two main sources of water but each of these served half the city – since this incident the two systems have been upgraded so that either can now provide water to the whole city – a clear example of being wise after the event.Loss of CommsHow critical is comms to the provision of service? Is access by Staff to external systems required? Is access by Clients/customers to internal systems required?Solutions: Multiple suppliers/diverse routing/multiple gateways (firewall/routers)Loss of phone linesHow critical are phone lines to the provision of the service? Is IVR vital or nice to have? Is call recording vital? How is playback enabled?Solutions: Multiple suppliers/diverse routes/ability to divert lines to alt. location
Even if you are above the water line you could still suffer water damage.ExampleDrinking water dispenser leaking over the week-endStorm damage breaking hole in roof – water poured into computer room Water blocked in culvert caused flooding which damaged critical infrastructure – sanitation impact huge.BE wise B4 the eventWalk through the office and look at sources of water – relocate key equipment if necessaryExternal to the building – water drain pipesLocal riverHave alternative office to work from kitted out with equipment to provide the minimum level of service
Impact of a fire in your officeLoss of documents – wills; title deedsComputer files – fire proof safe = fire retardant; may not be electronic media proofBe wise before the event - review fire risks – walk through the office & wider building if you share a buildingInternal – use of electrical heaters; electrical wiring; External – local businesses – printers hold flammable materials; local restaurants etc.Anyone experienced a fire?
Being Wise before the eventTaking files outside the office – Would you miss a file? How are files transported – look at ways to reduce risk. Policy re-putting files into recycling bins – are sensitive documents being put into general recycling? Destruction of old files – need to ensure the procedures of the Destruction Company – do they lock the van while they are going in to collect materials; when they get to the depot are the documents destroyed immediately or left lying around?In-house Shredders – is the output unreadable – cross-cut v strip – have a look in the shredder bin; is output dumped with rubbish or sent to Destruction company?
Key man Travel policyCross-train
Denial of access
Significance of this: 73% of issues relate to Information Technology and Information System.Note re company in LA… Access DB… 20M turnover… 3 weeks lost… corrupt database… Action Point are great.(Western Farms)
While the consequences of a natural disaster can be wide reaching, requiring secondary geographical locations, complicated logistics and a well rehearsed plan; most issues occur within the boundary of the IT Infrastructure.73% in fact.When you factor in the human error figures of which many stem from systems that are not intuitive or poorly configured when it comes to security privileges, this figure is an astounding 95%.By improving infrastructure and systems, and by ensuring that users are properly trained, it should be possible to improve this figure.When people talk about a disaster, the first thing that comes to your mind is fire or flood, but from the survey it’s clear that a we need to stop using the term disaster and start focusing on the word downtime. A disaster doesn’t cost you money; downtime does.
So how do you figure out the cost of downtime? A quick estimate can be done by adding….Number of employees by the hours worked per employee, divide this into the turnover, multiple the result by the # down hours.How long will it take to get back online? How many engineers? Hourly cost of this?
By setting things up in line with best practice, and by implementing strong maintenance routines, we believe that a lot of downtime can be avoided.In our experience when companies experience busy periods, the first thing to be deprioritised is the preventative maintenance routine. If it’s missed once without consequence, it becomes easier to miss it a second time, and a third and so on.These days it’s quite easy to automate much of the preventative maintenance, so there isn’t an excuse.Other causes are:Poor configuration – IT guys love to learn new technologies and are willing to learn on-the-job.Sweating the asset – Pushing out the hardware refresh is a quick way to reign in spending when required.Purchasing based on cost instead of value – Due to financial constraints, and due to a poor understanding of IT, it’s quite often the case that businesses base decisions on cost alone. Bad Planning is a another contributing factor. In many cases, a comprehensive asset register is not kept up to date. A basic functional register ought to have install date, usable life and the warranty expiration date at a minimum. Do you have defined refresh cycles? These two items enable you to plan projects, expenditure and resourcing, and reduce unexpected surprises.
The first step towards improving resilience and to minimising downtime, is to undertake a review to identify the risks.Once identified, you can address them, document the systems and procedures (maintenance & failover routines), and then Test.This echoes what Michael has said earlier, the approach is very similar.
Bottom Up & Top Down ApproachThings we look for;• Single Point of Failure• Aged Equipment performing a key task• Poor Maintenance Routines• Poor Security• Poor configuration (not in line with Best Practice)A risk is illustrated in terms of Likelihood and Impact.
Identify and catalogue the risks - you may not address all of the risks, but at least if they’re documented, you can plan around them.
VoxPro is currently working with Mick O’Regan from ABC Solutions to develop a BCP for the whole business, and Action Point are fulfilling the technical element of the works in conjunction with the IT department. Systems are all installed and have tests scheduled quarterly, and Michaelis bringing the departments together to finalise the BCP document.
Chill have been working with Action Point to ensure that each layer in the technology stack has a high degree of resilience. This work has been on going for the last 6 months, and culminated in the first failover test being completed last weekend.The next step for Chill is to expand on the resilience which now exists at the technology layer, and develop a BCP for the wider business by working with Michael.