1. Matthew Hamilton is the Youth Services Manager at Kraft Youth Services, which provides comprehensive services to approximately 325 at-risk youth and 100 families per day through partnerships with local schools and mix of public and private funding. 2. The organization uses a risk-based model to deliver residential, education, and community services to youth, and evaluates youth needs and progress through a self-sufficiency continuum. 3. By developing youth entrepreneurship and leadership skills, the organization aims to empower youth to take control over the services and eventually transition the youth into driving the services themselves.

1. Matthew Hamilton - Kraft Youth Services Manager

2. A self motivated, community conscious and goal driven youth population. Comprehensive and integrated service delivery. Increased success on contract deliverables. Quicker response to community need. Decreased cost.

3. Completely asset based. Approximately 325 youth served per day plus 100 families receiving case management services. Partnerships with 66% of county school districts that represents 75% of the school aged population. Continually flexible based on community need and youth input. Mix of local, state, federal and corporate funding.

4. Residential Services – High Risk Youth Education Services – Moderate Risk Community Linkage Services – Low Risk

5. School Pizza? C’mon, We Just Profited $280

6. The finishing touches on a report about The Hundred Year War happens after school. This kid taught COI staff that it actually lasted for 116 years.

7. 1. Strategies for Comprehensive Integration 2. Defining Services Based on Risk 3. Developing Measurements and Data (Quantifying Soft Skills Through Application) 4. Path to Systems Change (Moving Youth From Customers to Practitioners) 5. Evaluate Cost

8. Where Do We Begin? Let’s Start by Breaking Down Youth Entrepreneurialism…

9. What Do You Think of When You Hear the Term Entrepreneur? Small Business Owner Employer Micro-Enterprise Cottage Industry

10. What About These? Interactive connection to Math/Language Community investment through service Verbal communication/ negotiation skills Leadership Civic understanding/current events Written communication/ planning skills

11. There is a difference even in the traditional definition of a “Small Business Owner” and the term “Entrepreneur”! It is that difference that capitalizes on the youth spirit.

12. Consider These Differences… Small Business Owner Entrepreneur Day to Day Work of Business Accounting Marketing Facility/Software Maintenance Keep Up the Niche Takes Risks/Adventurous Hungry for Recognition Community Leaders Vision of Upward Mobility – Non - Static Impact Others to Increase Personal Impact

13. What do our youth have that make them pre-disposed to the life of the entrepreneur. IS THIS BOY A FUTURE ENTREPRENEUR? Looking at Those Basic Differences…..

14. Just look at some of the things that many of us are funded to do. Decrease Risk Behaviors Community Service Positive Life Skills Mentoring Drop Out Prevention Creative Solutions to Engagement Community Connectivity to Necessary Services

15. Let’s Compare Again… Entrepreneur Youth Funding Focus Takes Risks/Adventurous Hungry for Recognition Community Leaders Vision of Upward Mobility - Non Static Impact Others to Increase Personal Impact Decrease Risk Behaviors Community Service Positive Life Skills Mentoring Drop Out Prevention Creative Solutions to Engagement Community Connectivity to Necessary Services

16. And… Community Action Has A Responsibility to Grow Leaders Why…? Two Reasons!

17. Most Children have an innate need to be leaders and to be recognized for responsibility, but they are discouraged… It creates an apathetic constituency.

18. So…This is a nice philosophy. How does the philosophy translate to service provision?

19. 1. Strategies for Integration The majority of all funding for serving youth is focused on 4 areas. 1. School Drop Out Prevention 2. Employment/Employment Preparation 3. Physical and Mental Health/Safety 4. Legal Intervention and Diversion

20. Interactive Task #1 Instructions: You’ll Need a Preferred Writing Utensil. On page 2 in your training packet, take 3 minutes to discuss your current services or programs for youth and families with a peer. Place that service into one of the 4 categories provided that the service or program most appropriately fits… GO!

21. Where Do Your Services Fall? School Drop Out Prevention Employment/ Employment Preparation Physical and Mental Health and Safety Legal Intervention/ Diversion

22. Interactive Task #2 Instructions: You’ll still need that writing utensil. Now on page 3 in your training packet, take 3 minutes to discuss where you placed each of your services or programs a moment ago… This time, write the name of those contracts, programs or services in the space provided and check any and all of the 4 areas that it may fit into based on service activity and/or performance target… GO!

23. Where Do Your Services Meet? Chart Key School Drop Out Prevention (DOP) Employment and Employment Prep (EEP) Physical and Mental Health/ Safety (MHS) Legal Issues and Diversion (LID) Contract/Service/Program DOP EEP MHS LID

25. ?

26. Overall Benefits to Integration Increased Youth Success Flexible Response to Need Highest Reporting Impact Ultimate Contractual Compliance Reduction in Cost of Delivering Services Increase in Services Provided With Current Resources

27. The Benefits of Integration are Also Interdependently Connected !

28. Why a Map? The challenge now becomes to develop a service map to keep all of these services and benefits in line while they drive you forward to where you want to go.

29. For Example… YOU ALL CAME FROM DIFFERENT PARTS OF NEW YORK TO GET HERE…

30. The purpose of a map is to get you from one location to another as efficiently as possible until you reach your final destination.

31. Compare The Trip Hampton Bays, NY Syracuse, NY 8 Hrs 42 min drive time 494 miles x 20 mpg $2.59 per gallon $64 dollars $20 for food Total $84 2 hrs 47 min drive time 164 miles x 20mpg $2.39 per gallon $19 $2 for a drink Total $21

32. COI Uses ROMA To Create Service Funnels That Serve as “The Map” On page 4 of your training packet, you will see a copy of the COI Youth Services Comprehensive Work Plan.

33. A Closer Look….Establishing Risk Page 5 in your training packet is the top section of the map.

34. 2. Risk Levels Defining Risk Levels Provides a concrete basis for intensity and longevity of service. Allows for more effective communication between customer and services staff. Increases potential for the most appropriate goal setting.

35. Other Key Benefits Provides a consistent way to project #’s served vs. #’s completed. Allows objective monitoring of services’ staff performance and output. Allows you to see where gaps and breakdowns in services exist. Provides a cost analysis at each level of service. Increases long term engagement.

36. 3. Measurement and Data Our Initial Question: How do we take the risk to invest time trying to measure what has always been the most difficult to quantify?

37. 1.All measurement tools must be connected and integrated just like the services. 2. We had to find a way to quantify soft skills. 3. The only measurable elements were to be application of skills. 4. Youth must be a lead in the assessment process . WE CAME UP WITH FOUR ANSWERS

38. The Tools The basis of our services assessment is the Chautauqua Opportunities, Inc. Self Sufficiency Continuum ©

39. The Continuum The Self Sufficiency Continuum is on pages 6-10 of your training packets. The Specific Youth Continuum can be found on Page 11 in your training packets. Niagara Falls

40. Integrated Assessments Connected to the Continuum Choosing Tools Based on Compliance Based on Initiative Adding Tools Connecting Tools The Matrix On Pages 12 – 15 in your training packets .

41. BASELINES!

42. The Continuum is the overall picture… Each assessment tool represents an individual piece in a kid’s life.

43. Moving From The Baseline We Shifted from counting educational or counseling contacts and activities to application of skills. In other words: Outcomes based on doing, not being. Identification of 10 asset based categories that impact low income kids based on lack of opportunity. Connected those categories to objective, research based milestones. Created a rubrics based system that is fueled by youth self assessment and community incentive.

44. The Categories Community Service Learning Speech and Debate Small Business Development Civic Responsibility Financial Literacy Mealtime etiquette Physical Fitness Arts and Culture Science and Technology Community Gardening

45. What Do The Rubrics Quantify Exposure to new things Tolerance to new ideas Opportunities to connect seemingly unlike subjects Personal impact of enrichment Self esteem Actions based on introduction of global concepts And….

46. Response to once again being asked to stand at the front of the line !

47. Sample rubric on Page 16 of your training packet.

48. Connect Back to the Map and Risk Levels Projects based on Risk/Milestone attainment Self actualized incremental progress increases self esteem and engagement Catalyst for youth driven peer recruitment and youth developed services. Reportable data on soft skills as compared to the overall continuum progress Youth are part of the assessment process and see the specific areas of strength and weakness.

49. Number of Youth Scored on These Two Rubrics

50. Number of Youth Increased Rubric Score

51. And Because of COI Central Intake 125 – 200% of poverty 37% Below 125% of poverty 53% Been suspended from school 20% Part time employed 33% Pregnant or parenting 7% Youth that has failed 20% Live in a single parent home 67% Previously Jailed 7% Probation 27% Homeless 20% Other 6% College Level 13% Drop out 13% 9-12 21% 6-8 53% K-5 27% Total Scored 245

52. 4. Systems Change On page 16 of your training packet, you will find the enlarged bottom piece of the service map.

53. Continuum Progress Example By the end of 90 Days we can show progress and report that 2 kids progressed into new risk areas.

54. Keys To Youth Taking Control Engagement Choice Mobile and Active Service Development They see their impact Personal Community Genuine Leadership Opportunities Youth World Adult World

55. As youth begin to understand and grasp choice and leadership… The Hidden Entrepreneurial Spirit Emerges .

56. How does the Entrepreneurial Spirit Convert? At Risk Youth Attributes Previously Stated Attributes of the Entrepreneur At Risk Behaviors Isolation Disconnected from Community Transient Guarded - Self preserving Calculated Risks to try new things Hungry to be recognized for ideas/progress Community Conscious - knows needs Upwardly mobile Impacting others as a means of personal growth

57. Once This Occurs… Youth drive your services. Decreased one on one, increased group and project based service equals reduced operational cost. Easier to develop relationships with community partners. Peer impact gives stronger deliverables on younger customers.

58. 5. Cost Has Been Covered

60. 1. Patience. 2. Willingness to make the strictest contractual compliances/targets required of all you do. 3. Comprehensive communication systems between staff and supervisors of different areas.

61. 4. Comprehensive monitoring systems. 5. Staff excited about a powerful youth voice. 6. A comprehensive transition plan and timelines for youth movement.

62. 7. Partnerships with school districts. 8. A comprehensive system to create services that fill identified gaps. 9. Ongoing gaps analysis, data analysis and strategic planning.

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64. FYI-The Chautauqua County Safe House Technical Assistance Matthew Hamilton-Kraft Laughlin Community Action Center 402 Chandler St, Jamestown, NY 14701 (716) 661-9430; mkraft@chautopp.org