The document discusses several topics related to innovation in 2010 including projects, vision for 2011, and success factors. It lists various project names and tools for enriched media, prototyping kiosks, retail training, and transformation support. It also outlines a proposed one stop shop for mobile services and content management. Key success factors mentioned include service, knowledge, targeting customers, effective selling, and customer relationship management.

1. i n n o v a t i e Ledendag 2010 Karel Ameije

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5. 1 Projecten

6. 1 Visie 2011

7. 1 Succes factoren

17. 1 Projecten

18. Workflow

19. Verrijkte media INDD CSS XML XHTML XSLT ePub PDF QXD iPDF Mobipocket HTML5 .ISSUE

21. Verrijkte media Little Miss Robot

22. Time reading

23. Time reading

24. p r o e f KIOSK

26. Auteur Uitgever Distributeur Boekhandel Klant

35. Ondersteuning

36. 1 Visie 2011

37. One stop shop

38. Mobile Peer to Peer (P2P)

39. Mobile Peer to Peer (P2P)

40. Mobile Peer to Peer (P2P)

44. Kiosk Editor verrijking boekenplank Periodieke pers Andere Uitgevers Klant gegevens Content management E-boek.org webshops

45. 1 Succes factoren

49. SERVICE KNOW TARGET SELL Web Intelligence Segmentation / Scoring / Profiling E Business Sales Force Automation Epiphany Acquis Brann CIC Marketic One Epsilon Kana Rubric/Broadbase Prime Response … Chordiant Clientele IMA Pegasystems Silknet/Kana Peoplesoft/Vantive Clarify Onyx SAP FO Pivotal Siebel Astea Foresight Metrix RTS Symix Clarify Onyx Pivotal Siebel Vantive Broadvision Silknet/Kana IBM e-business Netscape Xpert Vignette Intershop Microsoft Site Server ATG… Tele sales Brock IMA Onyx Oracle Front Office Pegasystem SAP F.Office Siebel Vantive Brio Broadbase Business Objects Cognos Hyperion Essbase Seagate Software Microstrategy Campaign Management Webline (Cisco) Genesys (Alcatel) MG2 Interactions (e-mail,…) Geotel (Cisco) E Gain Call Center / Service Client Opportunity Identification Datamind Personify RightPoint Broadbase NetGenesis NetPerceptions Autonomy Decisive Quadstone SAS MarketFirst Paragren Customer Relationship Management Market & Customer Knowledge Customer Care Loyalty Process Sales Conversion Develop the Offer

51. SERVICE KNOW TARGET SELL Web Intelligence Segmentation / Scoring / Profiling E Business Sales Force Automation Tele sales Campaign Management Interactions (e-mail,…) Call Center / Service Client Opportunity Identification Customer Relationship Management Market & Customer Knowledge Customer Care Loyalty Process Sales Conversion Develop the Offer

52. SERVICE KNOW TARGET SELL Customer Relationship Management

53. SERVICE KNOW TARGET SELL Customer Relationship Management

57. Dank u!