The document outlines Oracle's CRM systems and product direction, emphasizing the Customer 360 initiative which consolidates information for sales and marketing management. It highlights Oracle's extensive customer base and operational capabilities, including analytics and campaign management. The document notes that the development and timing of product features are at Oracle's discretion and should not be relied upon for purchasing decisions.

1. CRM@Oracle – Customer 360 Deepak Gupta Eve Milrod Halwani Sirish BindalVice President Senior Director DirectorCRM Systems Sales Systems CRM Analytics

2. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

3. Oracle CorporationSolutions OfferingsOracle Database

4. Oracle Fusion Middleware

5. Oracle Applications

6. Oracle ServicesInformation TechnologyFour major IT Functions ApplicationsDevelopment Traditional On DemandAbout OracleUS$23.3 billion in revenue for fiscal year 2009

7. More than 345,000 customers worldwide

8. More than 21,000 partners

9. 85,000 employees, including:

10. 30,000 sales & marketing

11. 7,500 supportGlobal CRM Single Instance47MMarketing Responses

12. 17M Sales Activities

13. 18M Marketplace Accounts

14. 1.5M Accounts

15. 18M Contacts

16. 24M ProspectsPartner Portal145 Countries10 Languages30,000 Internal users85,000Territory Lookup users200,000 Partner users

17. Global CRM ImplementationOptimizing Our Go-To-MarketObjectiveGlobal, consistent, streamlined, and scalable campaign to opportunity to quote processesApproachGo Native – Go Fast

18. Consolidation/Centralization

19. Start Clean, Stay Clean

20. Standards based Integration

21. Drive value with BIEngagementIntegrationAnalytics

22. Global CRM Single Instance EcosystemImplementation planned