The document presents the Premier-ESA service agreement facilitated by Exceed and Microsoft, designed to balance IT services and support for managers facing various challenges. It outlines various service categories, support options, and the benefits of enrollment in the program, including access to specialized training and consultation. The aim is to provide professional assistance, streamline service delivery, and enhance overall IT performance.

1. Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
Premier-ESA Product Presentation
Presented By: Bassel Zoueiter
Date: March 12, 2012
One of a kind service agreement that brings
you a perfect balance of services and support.

2. Problems facing IT Managers
Maintenance Innovation
Budget Knowledge
Professional
Capacity
Support
Premier-ESA 2
Enabled by EXCEED. Empowered by Microsoft.

3. Problems facing IT Managers
Innovate
20%
Maintain
80%
Premier-ESA 3
Enabled by EXCEED. Empowered by Microsoft.

4. Market Awareness
EXCEED & Microsoft are aware of these problems
and have partnered up to create a unique services
agreement to address them
Premier-ESA 4
Enabled by EXCEED. Empowered by Microsoft.

5. Premier-ESA’s aim
Managing Results
Premier-ESA
Managing Resources
Premier-ESA 5
Enabled by EXCEED. Empowered by Microsoft.

6. Premier-ESA
Support Consultation
Staff
Awareness
Competency
Deployment
Premier-ESA 6
Enabled by EXCEED. Empowered by Microsoft.

7. Service Categories
Enrolled Listed Microsoft
Products Products Premier
Value Added
Outsourcing
Services
Premier-ESA 7
Enabled by EXCEED. Empowered by Microsoft.

8. Enrolled Products Listed Products Awareness Staff Competency
• Consultation • Service Points - • Findings and • Public Training
• Deployment 0 Points Recommendatio • E-Learning
• Training ns • Special Training
• Upgrade • Consultation Roles
Sessions • Extended
• Migration
• Presentations Voucher Values
• Demos
• Workshops
• Monthly News
Premier-ESA 8
Enabled by EXCEED. Empowered by Microsoft.

9. Outsourced Engineer - Optional
• Onsite for 12 months, 8 hours / day discounted by by 20%
Premier-ESA 9
Enabled by EXCEED. Empowered by Microsoft.

10. Microsoft Premier Packages
Core Foundation Standard Plus
• World- • A value- • Comprehensive, p • Premier Support
Class, managed priced, entry-level ersonalized for those needing
support at an solution for those support through a extensive
affordable price needing a basic designated proactive services
support Microsoft contact and problem
relationship for those with resolution
more complex support.
technical needs
Premier-ESA 10
Enabled by EXCEED. Empowered by Microsoft.

11. Microsoft Premier Services
Supportability Health Checks & Workshops
Reviews RAPs
Chalk and Talks Dedicated Support Remediation &
Engineering Optimisation
Premier-ESA 11
Enabled by EXCEED. Empowered by Microsoft.

12. Services Flow
Customer
EXCEED
Coordination
Collaboration
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.

13. Customer Service Entitlements
Service EXCEED Microsoft
Consultation ✓ ✓
IT Assessment ✓ ✓
Planning ✓ ✓
Service Delivery ✓ ✓
Deployment ✓
Private Training ✓
Public Training ✓
Workshops ✓ ✓
Health Checks ✓
Proactive Support ✓
Reactive Support ✓
Premier Online ✓
Add-ons Packs of 100 Points Packs of 20 Hours
*MCS deployment days are available at additional costs from Microsoft
Premier-ESA 13
Enabled by EXCEED. Empowered by Microsoft.

14. Service Delivery
Initiation
- Team Introduction
Assessment
- Action plan - Profiling
Planning
- Gap Analysis - Findings &
Service Delivery
- IO Assessment Recommendations
- Deployment
- Private Cloud - Service Delivery
Assessment Plan - Training
- Workshops
- Support Services
- Outsourcing
Premier-ESA 14
Enabled by EXCEED. Empowered by Microsoft.

15. Service Delivery
Monitoring ,Quality Assurance & Support
Initiating &
Service Execution Closing
Planning
Premier-ESA 15
Enabled by EXCEED. Empowered by Microsoft.

16. Covered Products
Description Enrolled Listed Premier
Windows Services ✓ ✓
Active Directory Upgrade ✓ ✓ ✓
Exchange 2010 Upgrade ✓ ✓ ✓
Exchange 2010 – Unified Messaging ✓ ✓
Lync 2010 – Standard ✓ ✓ ✓
Lync 2010 - Enterprise ✓ ✓
System Center Configurations Manager 2012 ✓ ✓ ✓
System Center Operations Manager 2012 ✓ ✓ ✓
System Center Virtual Machine Manager 2012 ✓ ✓ ✓
System Center Data Protection Manager 2012 ✓ ✓ ✓
System Center Service Manager 2012 ✓ ✓ ✓
System Center Orchestrator 2012 ✓ ✓
Forefront Identity Manager ✓ ✓ ✓
SharePoint 2010 ✓ ✓
Enterprise Project Management 2010 ✓ ✓
Customer Relationship Manager 2010 ✓ ✓
Active Directory Rights Management Services ✓ ✓
Threat Management Gateway 2010 ✓ ✓
Premier-ESA 16
Enabled by EXCEED. Empowered by Microsoft.

17. Service Points
Service Points are a set of pre-agreed upon points
that the customer can use for additional services
covering listed & enrolled products
Premier-ESA 17
Enabled by EXCEED. Empowered by Microsoft.

18. Service Points
Type Location Consultation Deployment Training Public Workshop
Day EXCEED 40 30 50 5
Day Customer 45 35 45 N.A
Premier-ESA 18
Enabled by EXCEED. Empowered by Microsoft.

19. Premier-ESA Team
Customer
Quality Assurance
Manager
EXCEED/Mcrosoft
Technical Account
ESA Manager
Manager
EXCEED Microsoft
Outsourcing Service Delivery
Technical Leads Training Manager
Manager Manager
EXCEED EXCEED EXCEED Microsoft
Outsourced
Technical Team Trainers Technical Team
Engineers
EXCEED EXCEED/MICROSOFT EXCEED Microsoft
Premier-ESA 19
Enabled by EXCEED. Empowered by Microsoft.

20. Reduce Improve
Costs Satisfaction
Increase Assist with Software
System Uptime Deployment
Improve Resolve
Competencies Issues/Incidents
Premier-ESA 20
Enabled by EXCEED. Empowered by Microsoft.

21. Ready for change?
Premier-ESA
Enabled by EXCEED. Empowered by Microsoft.
www.exceedgulf.com/premier-esa
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