This document contains summaries of 15 session descriptions from a conference: 1. The first session will provide an overview of networking options in Azure and hybrid connectivity solutions. 2. The second session will discuss how Telstra leverages Microsoft Power Platform tools like PowerApps and Power BI within Teams to empower frontline workers. 3. The third session will cover using Azure Data Lake Storage and Apache Spark on Azure Databricks for long-term immutable log data retention and analytics.

1. Session Description
Networking and hybrid connectivity in Azure and beyond with
CVP Yousef Khalidi
Join Yousef Khalidi, CVP of Azure networking, a round-up of your
networking options and what's new in Azure and beyond. We'll
look at ways you can leverage the Azure backbone, new network
security options, and even better solutions for configuring hybrid
connectivity across your infrastructures. Join us for this exclusive
Microsoft Mechanics show for a hands-on and demo rich
experience.
Simplify your firstline business processes by leveraging the
Microsoft Power Platform to let them work less, and achieve
more
Reimagine the employee experience with the powerful, intuitive
and secure tools of Microsoft 365. Learn how Telstra - Australia's
leading Telco provider- leverages the capabilities of Microsoft
PowerApps, Microsoft Flow, and Power BI within Microsoft
Teams to equip their firstline workers to be more skilled,
empowered, and ready to serve customers and provide visibility
to their leaders.
Long term, immutable log data retention and log analytics
using big data tools
At this session, learn how to use open source toolset and Azure
Data Lake Storage Gen2 for long term, immutable log data
retention and a big data tools, like Apache Spark (Azure
Databricks), for log analytics. This session is important especially
for attendees working in organizations where immutability of
data is crucial, i.e. banking or telecommunication industries.
Azure Data Lake provides immutable storage compliant with a
large set of international norms and local laws. Azure Databricks
offers the ability to filter the data if needed.
Next-generation agent experiences for customer service In this session, learn about the next generation of the agent
experiences and how it empowers agents to deliver personalized
and efficient services to meet the rising customer needs. See
how agents can work simultaneously on different customer
interactions via different channels (e.g. chat, SMS and phone) in
contextually rich sessions. Learn how the recently added
productivity tools, like macros, can be used by agents to perform

2. repetitive error prone tasks in a single click. Also, learn how
agents can leverage the guidance scripts and smart assistants to
deliver a high quality service experience to customers, while
adhering to the organizational processes. Finally, learn about
how to customize these productivity tools for your organizational
needs.
Dynamics 365 Sales and Sales Insights Roadmap: A vision for
meeting the demands of the modern buyer
Customer expectations are higher than ever – how can sales
teams deliver to the demands of the modern-day buyer and
meet revenue goals at the same time? In this session, hear how
Microsoft Dynamics 365 Sales, Dynamics 365 Sales Insights and
LinkedIn, plus the new mixed reality Product Visualize
application, are helping to solve these challenges. Get an
overview of our strategy and vision, product roadmap, and
recent releases, and learn directly from the team building our
sales solutions.
Configuring and managing Dynamics 365 Customer Service and
Dynamics 365 Field Service: Establish a proactive service
organization
In this session, you will learn how to deploy, configure, and
connect Microsoft Dynamics 365 Customer Service and Dynamics
365 Field Service, provide actionable insights by integrating
Insights applications, enable and support an omnichannel
engagement strategy, leverage BoT and IoT to streamline
case/ticket remediation, and gain an understanding of how you
can enable mixed reality solutions in support of your field
engineers productivity.
Build unified data strategies to drive AI for customer, product
and market insights
Understand how to deliver rich AI insights by solving the key AI
data challenge. Learn how to create a unified and connected
view of all your customer and product data while gaining rich
market insights. Dynamics 365 AI combined with unified data
enables an organization to create & discover high value segments
and drive personalized engagements. This session will cover
Dynamics 365 Customer Insights, Product Insights and Market
Insights with security and compliance at the core
Connected Field Service and IoT Central Join us for a guided hands on with IoT Central. You’ll learn how to
provisions an IoT environment; create measurements, telemetry
and rules to manage IoT devices within IoT Central; and use tools
like Microsoft Flow to register devices with past communications
with IoT Central and Microsoft Dynamics Field Service.
Enable technology that supports your field service organization
in delivering connected and proactive field service
Are you aware of all of the technologies that can support your
field service organization in delivering the best experiences? In
this session, learn how you can adopt and enable the cutting
edge technologies that are fostering a new breed of field
engineers. Across asset management, device management,
technician empowerment with new communication tools, and

3. the ability for you to leverage mixed reality to improve first-time
fix rates.
Supervisor experiences in omnichannel In this theater session, see how we equip our supervisors to track
the quality of service on their queues, monitor conversations and
their real-time sentiments, and if needed suggest course
correction.
A deep-dive into conversational AI using Azure Bot Service and
Cognitive Services
Enterprises have a significant need to deliver a conversational
assistant tailored to their brand, personalized to their users, and
made available across a broad range of devices and social
canvases. In this session we deep dive into building
conversational AI solutions leveraging the latest tools from the
Azure Bot Service and Cognitive Services. We also showcase how
to build an end-to-end solution using the open-source Virtual
Assistant that provides developers and enterprises a set of core
foundational capabilities and full control over the end-user
experience.
Virtual agent in a day: Learn to make a customer service virtual
agent in just one day
Learn how to apply AI to help customer service managers easily
identify opportunities to improve the effectiveness of their
teams and drive a better experience for their customers. In this
hands-on session, learn how to add intelligent virtual agents that
support teams, lower support costs, and provide delightful
customer experiences — all without writing any code.
The Robots are Taking Over! Unlocking Azure AI, Bots, and
Digital Assistants for Customer Service
Learn how Microsoft Core Services Engineering and Operations
(CSEO)—the experts who build, deploy, and operate the systems
that run Microsoft—is using Azure Cognitive Services and real-
time alerting to empower Microsoft customer service and sales
teams. Through real-world case studies, they will demonstrate
how to leverage Microsoft's Azure microservice model to
develop your own real-time AI solutions—without an army of
software developers! Topics covered will include Speech to Text,
Customer Sentiment, Keyword/Phrase Monitoring, Optical
Character Recognition, Automated Alerting, and so much more.
Microservices with Azure Service Fabric: A real-world
perspective
Find out how you can use Azure Service Fabric to simplify the
task of building .NET based microservices applications. In this
customer-led session, we walk through the benefits of Service
Fabric and showcase real-world examples, including a Windows-
based ISV, running their mission-critical services at scale. If you
want to learn about how you can leverage the proven technology
that powers Microsoft services including Azure SQL Database,
Azure Cosmos DB, Skype, Microsoft Dynamics, Xbox Live, and
large-scale deployments for enterprise customers, then this
session is for you.

4. Cloud native applications with .NET Core and Azure Kubernetes
Service
With the latest version of .NET Core, its now easier than ever to
build microservices and cloud native applications. In this demo-
filled session, learn about the latest features, architecture, and
support for building enterprise-grade solutions with C#, .NET
Core, and Azure Kubernetes Service.
Serverless Kubernetes with Azure Functions and Azure
Kubernetes Service (AKS)
Serverless and event-driven computing are enabling developers
to build and run apps faster than ever before. Microsoft Azure
provides flexible options on running serverless workloads to
bring the benefits of serverless to every environment. This
session showcases how Virtual Nodes, KEDA, and powerful
tooling allow you to bring event-driven Azure Functions and
containers to your Azure Kubernetes clusters for a flexible and
productive app experience.
Deep dive with data migration tools and Azure Database
Migration Service
In this session we take a detailed look at the database migration
lifecycle and show you how Microsoft has made it easy to
migrate SQL Server instances to Azure with near-zero downtime.
We take a deep dive into database discovery, assessment and
migration tools. Learn how to identify low-hanging fruit to
migrate to Azure, determine the right Azure data target and size,
and then migrate using Azure Migrate, Data Migration Assistant
(DMA), Azure Database Migration Service (DMS) and related
tools. See how to perform migrations across your data estate
through live demos.
Migrating IaaS workloads to Azure Now that the migration of their server hosts from Windows
Server 2008 R2 to Windows Server 2019 is complete, Tailwind
Traders wants to begin the process of “lift and shift”: migrating
some of their on-premises VMs they’ve been running in their
datacenter. In this session, learn about how Tailwind Traders
began the process of migrating some of their existing VM
workloads to Azure and how this allowed them to retire aging
server hardware and close datacenter and server rooms that
were costing the organization a substantial amount of money.
How augmented/mixed reality can transform the sales to
service lifecycle
This interactive session specifically addresses Microsoft Dynamics
365 Product Visualize and includes mixed reality offerings like
Dynamics 365 Remote Assist.
The science behind how Azure Active Directory defends your
organization and protect identities
Most compromised identities show a deviation from the user’s
normal behavior in their interactions with the Identity Provider.
It might seem easy to detect compromised account by using
simple rules based on past behavior but these simple rules
generate too many false positives, and the signal gets lost in the
noise. Come get a peek under the hood of Microsoft's security
engine and learn how we use behavioral analytics and other risk

5. signals to design a high-quality identity compromise detection
algorithm working in real time.
Disrupt or be ready for disruption We continue to witness technology disruption in almost every
industry. No business sector is entirely immune to the impact of
digital transformation and all the technology advancements.
Learn how Fujitsu can aid in your digital transformation journey
and prepare for the disruptive future.
RPA at scale: Automate IT and business processes with UiPath
on Microsoft
RPA is being used by organizations of all shapes and sizes to
automate millions of repetitive tasks and processes. From IT
automation and cloud infrastructure optimization, to everyday
business productivity and core business applications, RPA can
eliminate the mundane from everyday work, accelerate digital
transformation, and enhance customer and employee
experience. Come and hear how UiPath, the global RPA leader,
works closely with Microsoft, including Azure, Office365 and
Dynamics, to deliver high value, easy-to-create automations. The
session is open to all, from RPA novices, to more experienced
professionals looking to maximize their Microsoft IT and business
application investments.
Delivering services privately in your VNet with Azure Private
Link
Private Link brings Azure services into your private virtual
network (VNet). Not only can you map Azure PaaS services such
as Azure Storage, Azure SQL Database, and Azure Cosmos DB in
to your VNet, but also supported SaaS services and your own
service in Azure. Service providers can also enable Private Link
and render their offerings privately in customers' VNets. Private
Link prevents data exposure to the public internet, simplifies
network architecture and secures your endpoint connections,
and keeps all traffic local to your VNet. Join us for a hands-on
demo session on Azure Private Link and learn how you could
leverage it for your needs.
Getting started with deploying apps on Azure Red Hat
OpenShift
Azure Red Hat OpenShift is a fully managed Red Hat OpenShift
that builds on top of Kubernetes. Join this demo-filled session
where we go through creating projects, deploying databases,
building containers from code on GitHub, and running them on a
jointly engineered and supported service by Microsoft and Red
Hat.
Microsoft Azure Data Box Edge overview Learn about the latest innovations on Azure Data Box Edge to
enable edge computing for your business.