The document describes the role of a Premier Field Engineer at Microsoft. Their responsibilities include providing both proactive and reactive support to customers on-site and remotely. Proactive support involves conducting workshops, health checks, and supportability reviews with customers, while reactive support involves deploying engineers to customer sites for critical issues. Premier Field Engineers are expected to represent Microsoft well through their technical expertise, credibility, and commitment. They work closely with customers, Microsoft support teams, and partners. A typical week involves customer meetings, on-call support, technical research, and traveling to customer sites.
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This blog explores the significance of engaging and retaining remote developers, as they play a crucial role in the success of businesses. We will discuss practical tips and strategies to create a remote-friendly work culture. From effective communication and collaboration to promoting work-life balance and fostering a sense of belonging, this blog will provide valuable insights for organizations seeking to optimize their remote workforce. Let's dive in!
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Design Makeover of PowerPoint Communication Training Presentation with templates available at All-PPT-Templates.com website. The makeover ensures that content is presented in a more visual, easy to understand way with diagrams, better theme design and clearer written text.
Visit us at All PPT Templates site to see more visual design makeovers and to browse through the professional templates with which the makeovers are created.
HM 475 Effective Communication / snaptutorial.comHarrisGeorge100
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About Your Signature Assignment
This signature assignment is designed to align with specific program student learning outcomes in your program. Program Student Learning Outcomes are broad
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Open Access BPO's new case study, about non-voice solutions, empowered a client as they found their footing in the Southeast Asian telecom market. Download your copy now! Visit https://www.openaccessbpo.com/studies/building-a-non-voice-solution-to-propel-a-telecom-disruptor/
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This blog explores the significance of engaging and retaining remote developers, as they play a crucial role in the success of businesses. We will discuss practical tips and strategies to create a remote-friendly work culture. From effective communication and collaboration to promoting work-life balance and fostering a sense of belonging, this blog will provide valuable insights for organizations seeking to optimize their remote workforce. Let's dive in!
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For successful companies, sales training is not a “once in a year” affair. They recognize that learning needs to happen every day.
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1. Successful
Purposeful Immersed
Puzzled
Amazed
Firm Captivated
Premier Field Engineer Role Details
• Proactive Support: Proactive support
involves highly scoped engagements with
customers on site and at Microsoft offices.
They fall into a number of key offerings:-
Workshops: Health Checks/Risk Assessment
Programs, Supportability Reviews and
Chalk Talks.
• Reactive Support: PFEs are deployed to
customer sites across the EMEA region
when there is a critical situation.
They have excellent troubleshooting skills
and the ability to manage the customer
during an extremely critical time.
The engineer will work closely with
Microsoft Support Engineers back at
Microsoft to ensure the customer’s
environment is brought back to a stable
state in a timely fashion.
• Representing Microsoft: To be able to set
an example of excellence, enhancing the
company’s image and reputation through
credibility, preparation, and commitment.
• Technical Specialist: Delivered by highly
skilled engineers with deep technical
expertise in a given technology with
proven troubleshooting experience.
• Partnering: Development and mainte-
nance of effective working relationships
with Microsoft Partners, the Microsoft
Product Groups, Sales and other functions
within Microsoft as well as external bodies.
A Week in the Life of a
Premier Field Engineer
Fill out customer
on site report.
On call until
Monday morning
reacting to
customer critical
situation(s) on
site across
EMEA.
1:1 with Manager
Research into a
particular technology,
setup production
environment, test
and update blog.
Work with the
customer collecting
data in preparation
for a Risk
Assessment of their
environment.
Work with the
customer collecting
data in preparation
for a Risk
Assessment of their
environment.
Work with
the customer
to run a
Risk Assessment
Program of their
environment.
Work on critical
customer incident /
system outage /
troubleshooting
issue working with
the customer and
Microsoft support
staff remotely.
Providing
regular updates
to stakeholders.
Travel to
customer site
Travel to
customer site
Travel to
customer site
Office Day
Travel
Travel Travel
Lunch
Lunch
On Call
Passionate