ZOOM International is a 12-year-old company that provides call recording and quality management software to over 800 customers in 73 countries. They have experienced strong growth, with their customer base increasing from 200 customers in 2002 to over 1000 currently. Zoom offers an integrated quality management suite that includes call recording, screen recording, live monitoring, quality management, speech analytics, and workforce management. They work through a global network of technology partners and have strategic partnerships with companies like Cisco, Genesys, Avaya, and Teleopti.

1. ZOOM INTERNATIONAL
October 2012

2. BASIC FACTS AND FIGURES
years in the Call Recording
12 and Quality Management
business
8 offices with Americas HQ
in Nashville, TN
customers in more than 73
800+ countries and growing

3. ZOOM IS ZOOM CUSTOMER
GROWING BASE
1000 Nov 2012
We have been ranked in
800
Deloitte Technology Fast 50
since 2003. 600
400
200
0
2011
2002
2003
2004
2005
2006
2007
2008
2009
2010
2012

4. ZOOM’s integrated approach with Teleopti and
OEM with Genesys is awarded with the
Niche position in Gartner’s Magic Quadrant.
ZOOM now positioned as an insightful emerging
WFO vendor.

5. #5 in the world in IP recording
by market share.
The largest 100% indirect
only WFO vendor.
#2 out of 45 companies in
growth measured from 2007-
2011.
Workforce Optimization Market Share Report 2012 by DMG Consulting

6. 100%
INDIRECT SALES MODEL
ZOOM delivers software solutions through a network of highly
reputable technology partners all around the globe.

7. ZOOM QUALITY
MANAGEMENT SUITE
Call Recording
Screen Recording
Live Monitoring
Quality Management
Speech Analytics
Workforce Management

8. ZOOM TECHNOLOGY PARTNERS
Cisco Solutions Developer Partner
Genesys OEM
Avaya Dev Connect
VMware certified partner
Teleopti – strategic WFM partner

9. SUPERIOR QUALITY STANDARDS
99.25% customer retention in the last 5 years
24/7 support provided by our core employees
Certification and training for our partners

10. SATISFACTION AVERAGE RATING
SURVEY RESULTS FROM PARTNERS:
9.1
We requested feedback
from 150 of our partners
regarding their satisfaction
with our
products, services, support out of
and sales.
Survey done in Q4/2011 10

11. CISCO DEVELOPER OUR AVERAGE
NETWORK RATING
Partners and customers
gave us the highest ratings
on the Cisco Developer
Network.
We are the most valued and
top rated partner in Quality
*****/5
Management and Call
Recording.

12. License margins
Maintenance margins
INCREASE YOUR
Professional services
FINANCIAL
INCOME Consultancy
Training

13. EXTENDED VALUE FOR CUSTOMERS
Each customer with a ZOOM ScoreCARD deployment is provided with the
Teleopti CCC Forecasting Solution for free.

14. ZOOM QM SUITE COMPONENTS
Fully integrated Quality Management solution developed by ZOOM

15. DELIVERY MODEL
On-premise installations Hosted (SaaS) deployment
(majority) provided by our partners
Installed by our partners or Partners deploy and manage our
ZOOM, based on the agreement solution and provide access on a
with the partner PPU basis to their customers

16. Meet set compliance policies
Reduce operation costs
TARGET CRUCIAL Increase revenue
OBJECTIVES WITH Improve customer experience
ZOOM QM SUITE
Improve overall performance
Leverage customer data

17. SUPPORTED PLATFORMS
Contact
Contact Center
Center Genesys CIM Genesys CIM Genesys CIM
Enterprise
Express
Avaya
Cisco Communications Manager (*) Genesys SIP Server Communications
Manager
*CUCM Express is also supported

18. PARTNER TESTIMONIALS

19. “Presidio has full confidence not only in the solutions offered by
ZOOM, but absolute confidence in their personnel. ZOOM exudes a level
of professionalism and Cisco expertise that is unrivaled in today’s
market. Presidio looks forward to a continued and prosperous
partnership with ZOOM in the years to come.”
Eric Chanh, Sales Manager,
Presidio Networked Solutions

20. “My pleasure… Love selling your stuff. Easy for the most part, good
margin, it works well and the support is pretty good. What else does one
need?”
Jay Barnett, Business Development Manager,
Presidio Networked Solutions

21. "Liam (ZOOM QM consultant) has a great ability in determining what
does not work and what will work in enhancing the quality of contact
center workforce. This means improving the QUALITY CONTROL of the
contact center, which in turn will improve the QUALITY of the contact
center as a butterfly effect.”
Doddy Kartiwa, Professional Services Consultant,
Alcatel-Lucent

22. “We continue to have nothing but top-notch experience working with your
company in our sales pursuits.”
Doug Bowlds, Senior Director, Solutions Delivery,
MicroAutomation Inc.

23. CUSTOMER TESTIMONIALS

24. “Not only have the products opened new doors to
uncharted territories, which will assist in helping us to
become a world-class call center, but the implementation
of the products and especially the post-implementation
have been very helpful and enriching.”
Alex Soliman, Quality & Training,
Shangri-la Hotel, Malaysia

25. “Thank you so much for your quick response and fast work! You guys
provide the best help desk support I have ever worked with.”
Rebecca Gamble,
Gainesville Regional Utilities, Florida

26. “We are pleased with your services in general. Your support is always
helpful and ready to solve any kind of problem. Your sales team is very
agile and sophisticated, helping us with strategic decisions in our
premises.”
Marios Zagoraios, General Manager,
CYCLE EUROPEAN SRL

27. “We are grateful to ZOOM International for the very professional work
during the re-location of our data center. Everything was done in time
and on a high professional level. We believe in keeping our good
business relationship and looking forward the future cooperation with
your company.”
Novitskiy Sergey, Deputy CIO,
Home Credit & Finance Bank

28. “RusFinance selected ZOOM CallREC together with ScoreCARD to
expand operations with powerful recording and quality management to
motivate our agents and optimize our staff resources.”
Anna Ivanova, Deputy Head of Analytics and
Methodology, RusFinance.

29. CISCO DEVELOPER NETWORK

30. STANDARD SOLUTION
“We started working several years ago with ZOOM
products, around our CallCenter portfolio.
Now, this is our standard tool for all about recording and
quality measurements needed in such solutions. We
really encourage them to continue to support and
develop the ZOOM products as we and our customers
are really satisfied.”
Dragos Stroescu, Sales Manager,
Datanet Systems, Romania
(Awarded ZOOM Solution on CDN with 5 stars)

31. FLEXIBLE AND POWERFUL QM SUITE
“We have been working exclusively with ZOOM QM suite for the
past 2+ years. We had tried at least two other vendors in the same
realm and our experience with ZOOM has exceeded our
expectations of the technology. As a Cisco partner specializing in
Cisco contact centers, we value the ease and flexibility of
integration with UCCE and UCCX portfolio. The stability of the
product (and the fact that it's built on hardened Linux) also gives a
peace of mind. Very good experience with all ZOOM organizations:
Sales (quite responsive), presales (quick and helpful) and support
(very capable).”
Peter Iskander, Managing Director,
Experflow, Egypt
(Awarded ZOOM Solution on CDN with 5 stars)

32. SETTING THE BAR
“I have been working with ZOOM for over five years
and I am still amazed by the product innovation and
how well our customer base enjoys the adoption of
the technology. The ZOOM Partnership truly sets the
bar for our ecosystem channel and we continue to
enjoy this amazing business relationship.”
Eric Chanh, Sales Manager,
Presidio Networked Solutions
(Awarded ZOOM Solution on CDN with 5 stars)

33. VERY GOOD SUPPORT
“We have been deploying ZOOM in Cisco UCCX and UCCE
contact centers, as well as on Callmanager throughout
Africa, the Middle East and Pakistan for the last two years in
very small and large deployments (700 agents). We have
worked previously with alternative VR/ QM solutions, but are
now exclusively working with ZOOM. ZOOM is a complete
product that is very well integrated with Cisco components. We
also found the team to provide very good support, be very
flexible and adapt to new customer requirements.”
Andreas Stuber, CEO,
Expertflow, Switzerland
(Awarded ZOOM Solution on CDN with 5 stars)

34. SOLID PRODUCT SUITE
“ZOOM International makes a solid set of Quality Management products for
call recording and agent performance management. The products are very
easy to use, and all nicely integrated into web-based GUIs that provide the
various functions based on the license that is purchased. Perhaps what they
are best known for is the CallREC product, which is one of the leading call
recording apps on the market for recording IP calls. There are good reasons
for this market dominance. They support SPAN and SPANless
recording, their application can be virtualized, and they work hand in hand
with Cisco when new releases of Cisco products are released. They support
all Cisco phone handsets on the market today (6900, 7900, 8900, 9900 and
IP Communicator). Their support is outstanding, and always leaves you that
WOW customer service experience. I highly recommend this product!”
Matthew Bynum, Solution Architect,
Softchoice, US
(Awarded ZOOM Solution on CDN with 5 stars)

35. INNOVATIVE
“Through several years of partnership, ZOOM has proven to
deliver the highest quality products that truly meet the business
needs of today's contact centers. ZOOM has repeatedly been
first to market with innovative ideas that have helped to shape
the entire WFO industry. As one of the fastest growing
providers of WFO, ZOOM has maintained a strong commitment
to their customers and continues to set the bar with innovative
ideas and successful delivery.”
Kevin Parrett, Vice President, Contact Center,
Presidio Networked Solutions, US
(Awarded ZOOM Solution on CDN with 5 stars)

36. www.zoomint.com
CONTACT US
Europe HQ North America Russian Federation
Havlíčkovo náměstí 2 761 Old Hickory Blvd, Suite 201 17B, Butlerova street
Prague 3, 130 00, Czech Republic Brentwood, TN 37027, USA Moscow, 117146, Russia
Phone: +420 222 554 111 Phone: +1 615-435-3575 Phone: +7 495 967 9079
Email: sales-eu@zoomint.com Email: sales-us@zoomint.com Email: sales-ru@zoomint.com
Middle East Ukraine Romania
Dubai Media City, Building 8, Office 55
25, Petra Sahaidachnoho street Kyiv, Ukraine
10 Montreal Square, World Trade Center Bucharest
P.O.Box 214371 Dubai, UAE
Phone: +380 50 3536307 Phone: +40 746 124 924
Phone: +971 (43) 671-125
Email: sales-ru@zoomint.com Email: sales-eu@zoomint.com
Email: sales-me@zoomint.com