The document analyzes the BPO industries in India and the Philippines. It discusses how India grew its BPO sector due to skilled English speakers and government incentives. However, the industry faced problems from a rising rupee and increased costs. Meanwhile, the Philippines emerged as an alternative destination for BPOs in the 2000s due to its infrastructure, tax benefits, cultural similarities, and lower costs. The Philippines has maintained success compared to India due to its Americanized culture, lower startup costs, government support, and better wages.