what is bpo

1. BUSINESS PROCESS
OUTSOURCING
(BPO)

2. INTRODUCTION

3. OUTSOURCING IS THE PRACTICE OF
GETTING CERTAIN JOB FUNCTIONS DONE
OUTSIDE A COMPANY.

4. MEANING &
DEFINITION
• Outsourcing of work to some third party service provider
• BPO is a business practice in which one organization hires another
company to perform a task (process)that the hiring organization
requires to operate his own business successfully.
• A Subset of Outsourcing

5. • SOME RENOWNED BPO
ORGANIZATIONS:
INFOSYS
ACCENTURE
WIPRO
TATA CONSULTANCY SERVICES

6. ADVANTAGES OF
BPO
1. Cost Reduction
2. Availability of Experienced Professionals
3. Ability to Focus on Core Business
4. Excellent Employment Opportunity
5. Excellent Source of Customer Feedback

7. DISADVANTAGES
OF BPO
• COMMUNICATION PROBLEM
• DIFFERENT TIME ZONES
• LOSS OF CONTROL
• HIDDEN COST
• LACK OF TRANSPARENCY

8. THANK YOU