Pre-Con Ed: Ideation: Intelligent Mainframe Management—Understanding Automation's Role in Problem Resolution

1. World®
’16
Ideation: Intelligent Mainframe Management –
Understanding Automations Role in Problem Resolution
Michael Kiehl
Product Manager
MFX178E
MAINFRAME AND WORKLOAD AUTOMATION

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© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

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Abstract
Your contributions make a large impact on the direction of our
solutions. This session will be an open exchange of product-
specific ideas to advancing our capabilities in the area of
mainframe automation. We invite you to discuss the challenges
faced while detecting problems on the mainframe, and how CA
OPS/MVS Event Management and Automation can correct these
problems, eliminate outages, and be used to resolve problems
both independently and through integrations. This session
reinforces our commitment to driving business agility on the
most mission essential part of your business in the application
economy.
Michael Kiehl
CA
Product Manager

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Our Goal - Building the Intelligent Mainframe
EXPERT
TOOLS
Monitor Status, react
to threshold based
events
Discover &
monitor business
service topology
Root cause
hypothesis
Automate
event
response
Automation
SPECIALIST
TOOLS
Predict and detect
anomalies, respond
to anomaly alerts
Data Driven
OperationsData AnalyticsBI/Statistical Modeling
GENERALIST
TOOLS
Focused
resolution
guidance
USER PERSONA
Generalist
MAINFRAME
OPERATIONS
Experts
Specialists
Automation
ENTERPRISE
SUPPORT
CostANOMALY DETECTION
BUSINESS SERVICE
MANAGEMENT
SECURITY BREACH DETECTION
EXPERT SYSTEMS
REPORTING
Predict business
service
performance

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Mainframe IT Ops Team Persona
MY PAIN
Firefighting and identifying
likely sources of future fires
HELP ME
Instantly know what
changes
may trigger problems
Sherman
Systems Engineer
MY PAIN
Monitoring many
systems & Devices
Sheila
Support Analyst
HELP ME
Simplify alerts, meaning
and action
Andy
Automation Director
Anders
Automation Engineer
Marlaina
Automation Engineer
MY PAIN
Firefighting and identifying
automated solutions to previous problems
HELP ME
Quickly develop and deploy automation.
Provide analysis to identify and correct problems.

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Brainstorming Business Problems
§ What is a business problem you are currently experiencing?
– Problem can be of any Size or Scope
§ Ex: Not enough people to get all the work done
§ Ex: Identifying Problem Messages
§ Ex: Identifying Automation Issues
§ How are you tackling these problems today?
§ What automation functionality could be added improve the
situation?

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Overcoming Brainstorming Limitations
Removes ‘judgement’ pressure
Allows the mind to follow different/divergent paths
Promotes relaxed, creative environment
Brainstorming Technique: Worst Idea

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Step 3
Review the list – can we make
good ideas from the bad ones?
Step 1
Choose a challenge
Step 2
Think of the worst possible
solutions and call them out –
facilitator/scribe will put them
on chart/whiteboard
Worst Idea

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Questions?

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Must See Demos
Intelligent
Mainframe
CA OPS/MVS
Mainframe Theatre
Intelligent
Mainframe
CA Vantage
Mainframe Theatre
Intelligent
Mainframe
CA SYSVIEW
Mainframe Theatre
Intelligent
Mainframe
CA UIM for z
Systems
Mainframe Theatre

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Thank you.
Stay connected at communities.ca.com

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