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Customer Use Case: Real-World Automation in Retail
The document discusses how a global retailer uses CA Workload Automation DE to automate enterprise processes. It summarizes the retailer's usage of the software for daily tasks, deployments, testing and standards. It also discusses how the retailer upgraded from version 11.3.3 to 12.0 of the software in under 30 minutes with no issues. The retailer has also implemented automated monitoring, self-service training for users, and uses the new web GUI for easy visibility.
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Customer Use Case: Real-World Automation in Retail
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- 2. 2 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD © 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of warranty.The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA. For Informational Purposes Only Terms of this Presentation
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- 5. 5 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD How Our Company Uses Workload Automation § Deployments §Used for Production Deployments. Auditors have easy access to who pushed the button and they are automated. § Daily Tasks § LDAP imports, DB Purges, CA Workload Automation DE Maintenance, Application Restarts § Enterprise Standards and Processes § There are already processes in place to prompt call outs, and alerts. You can sleep well knowing that it will run.. And if it doesn’t, you will know. No more babysitting. § Testing § stable QA/sandbox environment § Defined power users… with ESP101 More Than Just Batch
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- 7. 7 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Upgrading From 11.3.3 to 12.0 § Yes it was that easy! –Job hold/suspends started: 2:00pm (this was an optional step we choose to perform) – Shutdown/Outage started: 2:14pm – Upgrade started: 2:16pm (applied both base 12.0 upgrade and patch build 46) – Upgrade Complete, CA WLA DE running, Release/Resume of jobs: 2:40pm – Web services available and validated: 3:00pm § Total outage times: 24 minutes! – Last major upgrade outage time: 3 ½ hours! Thank you to CA for making this easier! § Had 0 post Production issues related to the upgrade “It can’t seriously be that easy?”
- 8. 8 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Personalize Training § Scheduling 101 §Personalized 1:1 training § Don’t allow access until they ‘pass’ § Allows team building and ‘getting to know you’ so they come to us with questions instead of putting in bad architecture Self Serving QA work since 2011!
- 9. 9 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Intentional Schedule Architecture § One Day Application Cycle §Many Small Applications by Business Process § Naming Standards § 7pm Daily Application Load § No APPLWAIT allowed § Failed jobs staying failed is NOT okay § Job failure = P1 = Call Out. No exceptions. Don’t want a ticket, not important enough to call out? Generate a P2 and move on with the schedule. Architecture for Easy Maintenance and Lower Impact
- 10. 10 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Maintenance Schedules § Trigger one application by calling Operations §Never forget to hold an app before, or release after maintenance § Schedule in advance, log in and be ready for your changes. § CLI Commands to stop, start, hold, suspend apps. § Demo. Automate Teams Maintenances
- 11. 11 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Automated Workload Auditing § Monitors §Orphaned/Broken Externals § Too Many Active Application Gens § APPLWAIT statuses § Schedules not loaded - Not triggering events § Workload not processing (least 1 job per minute) § Service monitors on Unix Servers See next 2 slides for queries Worry Free Workload Processing
- 12. 12 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD MONITOR NAMETYPE TRIAGE FOR COMMAND CENTER QUERY Broken Externals Alert Triage: Please check jobs in schedule to see what is missing. If unable to determine, contact Production Control. SELECT MAP_KEY "Appname/Gen num/jobname", MAP_VALUE "Home App" FROM esp.esp_s2s_map WHERE MAP_KEY NOT LIKE 'SIMS_PRESENTATION%SIMS_STORE_UPDATE.END’ AND MAP_KEY NOT LIKE '%SIMS_DAILY%.RELIEVE_INTRANSIT%' AND MAP_KEY NOT LIKE '%SIMS_PRESENTATION%AJSZSL.LOAD%' AND MAP_KEY NOT LIKE '%SIMS_DAILY%SIMS_STORE_UPDATE.END%' ORDER BY map_key Active Applications Alert Triage: Please subscribe active in CA WLA DE and find out which applications have many active generations and contact that support team. Please call them to let them know something is wrong. select count(*) from esp.esp_application where state <> 'COMPLETE' Applications in APPLWAIT Status Alert Triage: Please check ESP and find out which applications are currently in an APPLWAIT status. Please contact the appropriate support team and let them know that their applications are stacked up SELECT DISTINCT (appl_name), COUNT (*), state FROM esp.esp_application WHERE (state <> 'COMPLETE‘ AND state <> 'PROCESSING‘ AND state <> 'APPLHOLD‘) AND appl_name != 'MVP_PRICING_INCR‘ AND appl_name != 'ECOMM_DATA_LOAD' GROUP BY appl_name, state ORDER BY COUNT (*) DESC Jobs in Unknown State Alert Triage: Please subscribe active in ESP and find out which jobs are in unknown state. Please call out to support team and ensure that it gets cleaned up. select wob.job_name, wob.job_qualifier, appl.appl_name from ESP.esp_generic_job wob join esp.esp_application appl on wob.appl_id = appl.appl_id where wob.state = 'UNKNOWN'SELECT wob.job_name, wob.job_qualifier, appl.appl_name FROM ESP.esp_generic_job wob JOIN esp.esp_application appl ON wob.appl_id = appl.appl_id WHERE wob.state = 'UNKNOWN'
- 13. 13 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD MONITOR NAMETYPE TRIAGE FOR COMMAND CENTER QUERY Filewatcher Events Not Active Alert Triage: Contact Support - PC - Please go modify events that are showing inactive. This will prevent FM schedules from running. select APPL_NAME as EVENT_NAME, Status from esp.esp_event_rp where status like '%Not active%' Schedules not loaded Alert Triage: Contact Support - Batch Schedule Loads are potentially 5 minutes behind SELECT Identifier, Suspend_Count, TO_CHAR (CURRENT_TIMESTAMP - 5 / 1440, 'DD-MON-YY HH:MI:SS AM') AS ctime, TO_DATE ('19700101000000', 'YYYYMMDDHH24MISS') + EXTRACT (TIMEZONE_HOUR FROM CURRENT_TIMESTAMP) / 24 + NUMTODSINTERVAL (expect_time / 1000, 'SECOND') AS etime FROM esp.esp_event_rp WHERE CURRENT_TIMESTAMP - 5 / 1440 > TO_DATE ('19700101000000', 'YYYYMMDDHH24MISS') + EXTRACT (TIMEZONE_HOUR FROM CURRENT_TIMESTAMP) / 24 + NUMTODSINTERVAL (expect_time / 1000, 'SECOND') AND expect_time > 0 Workload Not Processing Alert Triage: Contact Support - Note for Prod Control: Possibility that the batch is not processing workload. Have DBA's check for db locking. SELECT count(*) FROM ESP.ESP_GENERIC_JOB where START_DATE_TIME > (current_date - 2/1440)
- 14. 14 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD CA Workload Automation DE Web GUI § Mac Users Rejoice §Business User Monitoring § SLA and Job information without having to guess. § Easy monitoring and dashboards § Operations visibility for video wall § Ease of training Easy Viewing
- 15. 15 © 2016 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Recommended Sessions SESSION # TITLEDATE/TIME MFT157P Best Practices: High-Volume Transaction Processing and Analytics. 11/17/2016 at 1:45 pm MFX136S Delivering CA Workload Automation from a SaaS Platform 11/17/2016 at 4:30pm Jasmine B
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