The document summarizes a 6-part webinar series on developing a successful online marketing program for healthcare companies. Part 2 focuses on finding agency partners and developing a game plan. It provides a 10-step process for selecting agencies, including assembling a team, defining objectives, evaluating capabilities, portfolios and team fit. It stresses establishing roles, a strategic plan, milestones and budget with the selected agency and maintaining open communication. The goal is to help clients and agencies work effectively together on launching a new online presence.

1. 6 doses for a healthy global online marketing launch Webinar 2: Find Partners & Devise a Game Plan Presented by: Rob DeMento & Matt Helf — March 30, 2011 Questions? Reach out: via Twitter @Pre_Scribed via email at Pre_Scribed@vodori.com Pre_Scribed is a webinar series sponsored by:

2. Webinar Series Overview 6 Modules about Developing a Successful Online Marketing Program for Biotech, Pharmaceutical and Healthcare Companies Please stay in touch with us through Twitter by following us @Pre_Scribed and also by checking our Pre_Scribed page (http://www.vodori.com/pre-scribed.html) for updates. 1 Define Goals for Your Global Online Marketing Program 2 Find Partners & Devise a Game Plan 3 Design Content to Fit Your Goals 4 Coordinate your Channels 5 Implement Your Program 6 Evaluate Your Success, Maintain Momentum, and Grow Your Program Step 2: Find Partners and Devise a Game Plan March 30, 2011 | 2

4. business objectives

5. user needs

7. visual design

9. ongoing support

10. online marketing program management (SEM, Social Media, etc.)To ensure continued success Step 2: Find Partners & Devise a Game Plan March 30, 2011 | 3

12. The 10 Steps Assemble your Agency Selection Team Identify your Objectives, Potential Initiatives, & Goals Make an Inventory of Existing Capabilities Select your Candidates Evaluate Capabilities and Roadblocks Evaluate Portfolios and Reputations Evaluate the Team and Working Relationship Make your Agency Selection Establish a Game Plan and Set Milestones Revisit your Plan Early and Often Step 2: Find Partners & Devise a Game Plan March 30, 2011 | 5

13. About Today’s Presenters: Rob DeMento & Matt Helf Rob DeMento: As the head of Vodori's Strategy practice, Rob helps clients develop immediately-actionable plans in interactive media. Rob's work includes online strategic planning, online promotion (Search Engine Optimization and Marketing), user needs and persona development, business needs analysis, web analytics, and offline business integration. Rob has a breadth of experience across diverse industries, with depth in the medical device and biotechnology verticals. Rob holds an MBA and in his "former life" he was an IP attorney at an international law firm where he assisted clients with patent litigation, prosecution, and transactional matters. Matt Helf: Matt is the Strategic Web Marketing Manager for the AMA Insurance Agency. He has over nine years of experience in the health and wellness industries and has played integral roles in company re-branding efforts and coordinating the online and offline channels. He has experience with online strategic plan development and identifying the necessary tactics to increase brand awareness and online presence, such as SEO/SEM, website analytics and social media. Our Work Together: Rob and Matt have worked together for 18 months, developing and executing the AMA Insurance Agency’s online strategy. Through their combined efforts the AMA Insurance Agency/Vodori Team has successfully implemented a number of high value changes to existing web properties, including impactful updates to content and site infrastructure, effective SEO updates, and a far-reaching SEM campaign. Their teams are currently working together to spearhead the AMA Insurance Agency’s foray into Social Media. Step 2: Find Partners & Devise a Game Plan March 30, 2011 | 6

15. Depending on the scope of your initiative and decision-making authority, consider including appropriate team members from the following functional areas:

16. Marketing

17. Sales

18. Information Technology

19. Finance (?)

20. Other functional areas as needed

21. Best practice for creating a manageable selection team:

22. Assemble a smaller core team comprised of 2-3 individuals for initial vetting process

23. Final round evaluation should be based on smaller core team recommendations

24. Final round should include entire team with all key decision makers participating

25. Your organization may have an established Request for Proposal (“RFP”) procedure; if that is the case then follow company guidelines for the RFP Process as it pertains to your selection team. (*Note that a “formal” RFP Process is not necessarily required in the Agency selection process.) Step 2: Find Partners & Devise a Game Plan March 30, 2011 | 7

27. Support for offline marketing initiatives

28. Grow product awareness among patients and physicians

29. Market education and/or growth of market-willingness

30. Provide informational resources for patients and doctors

31. Digital initiatives. These include such things as:

32. A .com presence through branded product site or unbranded disease-state site

33. Social media presence

34. Content re-crafting for an existing site

35. Goals - key website metrics:

36. CONVERSION: Request for Information, sign-up for market-willing database, etc.

37. Visitors: Unique visitors; returning visitors, etc.

38. Site metrics: Time on site, time on specific pages, pageviews, etc.

39. Goals - Social Media metrics:

40. Twitter “Followers”; number of tweets; number of retweets

41. Facebook “Friends” or “Fans”; number of “Likes”; number of “Shares”Step 2: Find Partners & Devise a Game Plan March 30, 2011 | 8

43. Ongoing site updates and content changes

44. Hosting and day-to-day website operations

45. Technical application development capabilities

46. Technical support

47. Ongoing site-related promotion: Search Engine Marketing (SEM), eNewsletters, etc.

48. Analytics: measuring site traffic and SEM/SEO effectiveness

49. Social Media content creation and monitoringStep 2: Find Partners & Devise a Game Plan March 30, 2011 | 9

51. Recommendations from former classmates

52. Recommendations from other divisions within your company

53. Seek recommendations through your online networks (e.g., Linked In and Facebook)

54. Industry meetings and trade shows: talk to the competition!

55. National business journals

56. National Agency publications with significant digital coverage (e.g., Advertising Age)

57. Local business journals (in Chicago, Crain’s for example)

58. Sites you like: if possible, find out who assisted with the development

59. Generalized online search: through the web and social media channelsStep 2: Find Partners & Devise a Game Plan March 30, 2011 | 10

61. Visual design

62. Illustration

63. Wireframes

64. Copywriting

65. Video

66. User Experience Design (UX)

67. Information Architecture

68. Heuristics Analysis

69. Persona development and application

70. Mood boards

71. Color theory

72. System integration

73. Content management

74. Custom app development

75. Mobile app development

76. Front end development

77. Hosting

78. Security

79. Monitoring

80. IT Governance

81. Performance Analysis

82. PCI/HIPAA Compliance

83. Branding & Identity

84. Business objectives analysis

85. Competitive analysis

86. User needs & persona development

87. Search Engine Marketing (SEM)

88. Search Engine Optimization (SEO)

89. Email marketing

90. Social media marketing

91. Online content planning, development and publishing

92. Analytics

93. Targeting and trackingStep 2: Find Partners & Devise a Game Plan March 30, 2011 | 11

95. Geography: If your project is multilingual and international in scope, does the Agency have a multicultural, multilingual track record?

96. Technological platforms in use:

97. Web and mobile

98. Content Management System(s)

99. Open Source vs. Proprietary vs. Mix – does it matter to you?

100. Potential business conflicts with existing client base

101. Multiple agencies: if your new Agency will be working closely with an existing bench of Agency talent, do they have a track record of doing so successfully?

102. Company certifications

103. Agency size: do you matter?

104. Geographic proximity

105. Budget: To the extent it is possible to determine in the early stage, will the Agency be capable of delivering the results you seek within your budgetary constraints?Step 2: Find Partners & Devise a Game Plan March 30, 2011 | 12

107. The Agency’s own site

108. Their clients’ sites

109. Results in other relevant areas (e.g., SEM or eNewsletter campaigns)

110. Request case studies of completed work

111. Explore how the Agency measures its successes and compare to your objectives. Do they measure success in number of new ideas?...Or rather service? Process? Results?

112. Attempt to uncover details about the Agency’s existing client relationships.

113. Does the Agency have long-term clients?

114. Do you know of clients that have left the Agency? If so, why?

115. Ask for references to confirm:

116. Reliability

117. Timeliness with deliverables

118. The Agency is a trusted partner with envelope-pushing ideas and not just an executorStep 2: Find Partners & Devise a Game Plan March 30, 2011 | 13

120. Are you meeting the people that are going to be on “your” team?

121. Leadership: who will be your main points of contact? Are you confident in them?

122. Communication plan:

123. Weekly team status checks and updates?

124. Bi-weekly or monthly analytics reporting? Or whatever frequency you desire?

125. Transparency:

126. Does the Agency utilize phase-gating to enable ongoing recalibration as necessary?

127. Will the Agency provide you with appropriate logins (e.g. Analytics, AdWords, etc.)?

128. Is the team capable of creating, articulating and defending a point of view?

129. Does the Agency clearly foster growth and development of its own employees?

130. Chemistry:

131. Are you excited to work and learn from these people?

132. Would you be excited to share a beverage of choice with these people?Step 2: Find Partners & Devise a Game Plan March 30, 2011 | 14

134. Agency pitches, presentations, and Q & A sessions

135. Review of Agency portfolios

136. Interviews with key team members from each Agency

137. Agency case study reviews

138. Reference checks (if provided)

139. Treat the selection process as if it is the more complex version of a final interview for an employee

140. While Agency selection is not scientific, you should make your selection based on empirical evidence related to your assembled team’s findings regarding:

141. The Agency that has the best capabilities to fit your overarching goals and objectives

142. Chemistry: what “feels right” based on your meetings with the Agency team

143. The Agency’s ability to execute on budget and within a suitable timeframe

144. The Agency that will continue to meet your ongoing promotional and support needsStep 2: Find Partners & Devise a Game Plan March 30, 2011 | 15

146. Consider hosting an all-day strategic kickoff:

147. Team building opportunity between your team and newly-hired Agency

148. Create an immediately-actionable short-term plan covering first fiscal quarter

149. Develop a preliminary long-term plan that provides year-long guidance

150. Develop a finalized (and itemized) budget

151. Set goals for your online marketing initiatives

152. Create a Statement of Work that enables the initial phases

153. Establish a content update and publication schedule for initial and immediate updates Step 2: Find Partners & Devise a Game Plan March 30, 2011 | 16

155. Weekly team status meetings (at least initially)

156. Revisit both your short term and long term plans frequently during initial launch period

157. Request occasional in-person meetings to continue to develop the personal relationship

158. Ask for budget status and any revised expectations on a monthly basis

159. Review invoices closely during first three months and have any “frank” conversations early in the process in an effort to avoid any future misunderstandingsStep 2: Find Partners & Devise a Game Plan March 30, 2011 | 17

161. Access to all levels in the organization: from junior-most designer to company president

162. Unique combination of agility and process

163. Meaningful and constant communication

164. Delivery of tangible results

165. The ability to think strategically and then go execute tactically

166. Responsiveness and a feeling that the work matters to Vodori

167. The ability to not only recognize market opportunities but also the ability to act

168. A relationship that feels more like a true partnership

169. An understanding of and facility in developing a brand strategy

170. An understanding of the need for cross-channel coordination between the offline world and its online counterpart

171. One-stop shopping

172. Pricing

173. ChemistryStep 2: Find Partners & Devise a Game Plan March 30, 2011 | 18

175. Specificity: As much detail around requirements as possible

176. Brevity: 10 page maximum

177. Concise: The RFP should be direct and to the point

178. Candor: Open dialogue about what the client doesn’t know

179. Restrictions: brand guidelines or other limitations?

180. Technical Requirements: Any “must haves” or “can’t haves”?

181. Make sure that you’re accessible and overly-responsive during the RFP process

182. Provide details around what the process will entail

183. For pitches on large projects that will entail speculative creative work at your request, consider reimbursing RFP participants for at least some of their workStep 2: Find Partners & Devise a Game Plan March 30, 2011 | 19