1. 1
VIVEK CHANDRA MISHRA
Mobile No : 9743875117, 9958861029 Email: vcmishra18@gmail.com
Objective
To work in the field of Networking & looking forward to an exciting and challenging career with an organization
that provides excellent working environment and opportunities.
Profile at a glance
 Total 2.6 yrs of work experience
 Relevant 2.3 yrs of experinence as a IT Support Engineer.
 Six months experience as a Site Engineer for doing electrical project which having survey and maintenance
 Win(x) installation and configuration
 User a/c mangament.
 Printer installation
 Antivirus installation
 Various s/w installation
 Installaition of MS-SQL server database and oracle 11g software.
 Hands on routing and switching.
 Provide first-level technical support, assisting users who have network problems
 Configuring and installing CISCO Routers and switches.
 Proficient in monitoring and troubleshooting the Network Link in case of any breakdown.
Employment Scan
1. SinceDec2015to TILLNOWwithMphasisAn HP Company,MPHASIS Limited,BagmaneWorld
TechnologyCenter(WTC),Marathahalli OuterRingRoad, ORR, Bangalore asa SupportEngineer
(On the Payroll of InKnowTech Private Limited)
Responsibilities:
 Taking care and solving different types of network problems of end users,Checking and resolving network
issues, Printer installation and configuration, Setup computers and install software for various applications
and programs, Interact with users on desktop problems and their resolution.
 Installing, configuration and troubleshooting of windows 7, Assembling, up gradation and Troubleshooting
of personal computers, implementing group policy in Desktop computers, Installation and configuration of
local, USB and Network printers, Configuring and troubleshooting Microsoft Office Outlook 2007, 2010
and 2013.
 Installing and configuring software applications like Citrix client, Backup and Recovery of User Data,
Maintaining inventory details of Desktops, Peripherals and spares, Configuring and troubleshooting
Microsoft Office Outlook 2013, Ensure Compliance to AD, EPO and SCCM. Troubleshooting of Various
Application like Citrix, RUMBA, ART etc., Account locked troubleshooting.
 Installing SCCM (System Center Configuration Manager), failed to initiate update, enforcement state
unknown, IBCM (Internet Based Configuration Management Client) in client machine and Updating
Antivirus on regular basis, Remote Support to clients & Deployment of Software remotely, Remote Support
to clients & Deployment of Software remotely, Coordination with the other teams to provide good quality
of service.

2. 2
 Experience of using Ticketing Tools named as Moatis, IP Phone configuration like IPLC and PSTN in
AVAYA, Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers
and add them to domain, Responsibility includes co-ordination US and UK incident management in case
of international & domestic circuit link failures and process outages.
 Deployment of Systems,proxy settings, hardening / auditing, Dual Monitor Installation, DAT files (Dative
i.e. a virus definition / an up to date virus signature that releases on a daily basis to protection against the
variety of threats and its growing numbers) update, McAfee ePO (McAfee ePolicy Orchestrator).
 Outlook Configuration and implementing rules, OST and PST creation, Group Policy Result, Update and
Editing
2. Since Feb 2014 to Nov 2015 with RAMA IT Services, Delhi as a Desktop Support Engineer
(Network Admin Trainee)
Responsibilities:
 Managing Users,Groups and Computer Accounts in Active Directory Services, Configuring Group
Policy settings in a Domain, Managing File servers& Generating reports for Antivirus like MacAfee,
Software Update Service Server, Disaster recovery (Backup and Restore). Windows Server/OS
Installation, Domain Controller, Server Administration like Remote Desktop Connection.
 Providing remote technical support to Global clients for onsite development users,Insure Windows
patching are up to date on all workstations, Insure Antivirus signatures are up to date on all
workstations and servers, installing operating system through the WDS, SCCM etc.
 Installation of Software’s & resolves the related issues, Hands practice in trouble shooting with all
PC’s related issues,Upgrading PC with different hardware components, Installation of Win OS (Win
7,Vista), Trouble shooting with network using Net meeting & Remote Access, Crimping &
installation of network devices, (LAN)
 Remote Server Administrative tools (R-SAT), Microsoft Management Console (MMC), Group Policy
Management, Domain Local, Global, &, Universal Group properties, OU Delegation,
 Software Deployment using Group Policy, Loopback Policy Processing, Restricted Group Policy.
 Sites and Subnet, Fine Grained Password Policy, Converting ADC into PDC, Active Directory Site &
Replication, Site Link transitivity, IP Addressing, Subnet Mask.
 DHCP (Dynamic Host Configuration Protocol) Configuration & Troubleshooting, DORA Concept, Lease
Duration.
 DNS (Domain Name System) Server Configuration, LLMNR (Link Local Multicast Name Resolution),
DNS Recursive and Iterative Query, DNS Server Zones types like Primary, Secondary, Stub, AD
Integrated, & Standard Zones.
 Resource Record Types like SOA (Start of Authority), NS (Name Server), Host (A or AAAA), PTR
(Pointer Records), CName (Canonical Name / Alias Name), and SRV (Service Records).
 SOA Properties like Serial Number, Refresh Interval,Retry Interval, Expiry, Minimum Default TTL (Time
to Leave for Cache)
 IP Routing like Static and Dynamic Routing, Configuring Windows Server 2008 R2 Operating System as
a Router, RRAS (Routing and Remote Access Services) service/role configuration.
 Oracle S/W installation, MS – Office installation, Installation of MS- SQL server, Resolving database
connecting issues, Resolving internet issues, Providing desktop support services

3. 3
3. Since Aug 2013 to Jan 2014 with Rural Electrification Corporation ‘REC – Power
Distribution Company Limited’, New Delhi asa SiteEngineer(On the Payroll of RANDSTAD
India Limited)
Responsibilities:
 Survey of Electricity Distribution Network and verification of material in the field with reference to work
order for RGGVY works.
 Surveying the Preventive Maintenance & Breakdown Maintenance
 Checking the Fuse Grading of L.T. Line & Clearances
 Checking the Clearances in Line & Guarding
 Checking the Drop out D.O. Fuse
 Maintenance of Distribution Box, Surveying the LT & HT lines
 Surveying the Jumpers, D.O.Set,Horn Gap Fuse Unit, A.B.Switch & Isolator Switch
 Erection & Installation of LT, HT, DTR,Protecting equipment & BPL Meter Connections given under the
project of Rajiv Gandhi Gramin Vidyutikaran Yojna (RGGVY Project)
Application Support
 Client side : AVAYA, Nice .CMS.
 Applications : Microsoft Office & Other software’s.
Achievements
 Received multiple appreciations from customer for resolving the issues with in SLA.
 Received multiple appreciations for successful completion of “Windows 7 migration” project.
Technical Certification
 CCNA training completed from Network Masters Institute, Bangalore.
 Microsoft Certified IT Professional (MCITP Server and Enterprise) certification training from Rooman
Technologies PVT LTD., Kormangala, Bangalore.
Technical Knowledge
 CISCO Routers – 1700, 1800, 2621, 2821 and 3725, 7206 series.
 CISCO Switches – 1900, 2900, 2960G, 3750, 4006, 6506, 6509, 6513 series.
 WAN Technologies – VPN, FRAME RELAY NETWORK.
 Configuring Static and RIP, IGRP, EIGRP, OSPF.
 Configuring PPP, HDLC, Access, Trunk and encapsulation.
 LAN Technologies – Ethernet, Switching, VLAN, and Assign port speed, Duplex, Cisco IOS & CatOs
upgradation and change request (CCR).
 Knowledge on VTP.
Academia
 B.Tech Electical Engineering from GNIT,Noida,India in 2012 (Secured 1st
Class with 65.7%)
 B.Sc Math Hons from R N College, Hajipur,Vaishali,Bihar in 2009 (Secured 1st
Class with 63.5%)
 I.Sc from Deo Chand College Hajipur,Vaishali,Bihar in 2003 (Secured 1st
Class with 60.5%)
 10th
from Sahyogi High School ,Hajipur, Vaishali, Bihar in 2001 (Secured 1st
Class with 63.1%)
Diploma
 Diploma in Computer Application from ACS, Patna,Bihar in 2007 (Secured Grade A)

4. 4
 PGDCA from F-TEC,Preet Vihar, Delhi (Secured Grade A)
Technical Skills
Databases MS SQL Server 2000/2005/2008, Oracle 10g/11g
Language SQL and HTML
Networking Networking Knowledge (LAN Installation & Configuration).
Hardware Global Positioning System ‘GPS Navigation Devices’, Digital Camera for Survey,
Feedback and Control Systems, Signal Processing
Software GARMIN Software for GPS Navigation Devices, MS-OFFICE, MATLAB R2009b, C
& some basic knowledge of Computer like HTML, JAVASCRIPT , OS & S/W
installation
Key-Projects details - Handled during my B. TECH. Curriculum
I have worked on a project entitled “Transient stability analysis ofa multimachine power system using Matlab
/ Simulink” in my B.tech. Final yearduration from 30/06/2011 to 15/06/2012. And, within this period, I wasworked
on ‘MATLAB R2009b’ for one year.
Industrial Training
1) I have undergone summer industrial training at NTPC, Dadri (90 days) involved in the ELECTRICAL
THERMAL DEPARTMENT and also done training in the HVDC (High voltage direct current) plant.
2) I have undergone summer industrial training at BHEL, Haridwar (30 days) involved in the INSULATION &
MANUFACTURING PROCESS OF 500MW TURBO GENERATOR BARS.
3) I have been certified by TIFAC Centre ofRelevance & Excellence,Dept. ofScience and Technology, Govt.
of India for attending WORKSHOP OF INDUSTRIAL AUTOMATION& ROBOTICS at Ajay Kumar Garg
Engineering College, Ghaziabad.
Application Support
 Good team player with leadership qualities.
 Working hard for results with dedication & determination.
 Persuasive Skills.
Personal Details
Date ofBirth 06-01-1987
Current Location Bangalore
Languages Known English , Hindi
Passport # To be provided upon request
References To be provided upon request