Prakash Kumar is seeking a challenging position utilizing his 3+ years of experience in the financial sector. He has experience in back office roles in insurance, finance, and banking. He has strong presentation, communication, and independent work skills. His most recent role was as a Senior Executive at Medi Assist India TPA Pvt. Ltd. handling claims management, information management, and client relations. He has also held roles processing loans and underwriting applications at various financial companies.

1. Prakash Kumar
rd
102/11 ’B’ 3 Floor, Opp ISKCON Temple, Amritpuri, East of Kailash, New Delhi - 110065
Mobile : 9717391039; Email: prakashawake@aol.in
Objective
Seeking a challenging position in a reputable company where my academic background and
interpersonal skills are well developed and utilized.
Summary of Qualifications
3+ years of experience in financial sector.
Good exposure to the back office profile with work experience in the field of Insurance, Finance and
Banking.
Good Presentation and Communication skills.
Able to work independent and confident.
Good knowledge of the MS office tools.
Work Experience
Nov’2011 to Till Date - Working as a Sr. Executive (CRM) with Medi Assist India TPA Pvt. Ltd - Noida
Job Profile
File & Document Collection
Attend the helpdesk sitting at client location
Document collection Fresh/IR through help desk
Card issuance monitoring (endorsement-dispatch of cards)/assistance in online enrolment
Claims Management
Receiving claims of assigned corporate
Tabulating and moving the status of claims to LC
Dispatching to concerned office or person on the same day and maintaining the dispatch record
Proactive action on pending claims of corporate
Information Management
Weekly or daily claim status update to HR
Fortnightly report to HR covering all major issues (Claims, Cards, FTI, Endorsements, etc)
Client Management
Handling first escalation point
Coordination for Pre Auth Escalation and getting them resolved in stipulated time.
Coordination with hospitals or HO for preauth if required to do so.
Handling employee queries on the spot
Handling mail queries and reverting in 4-6 hours minimum and maximum 24 hours.
Meeting schedule with HR as and when required
October’ 2009 to Dec’ 2010 - Worked as Supprot Executive (DSF) in Birla Sunlife Insurance Co. Ltd. –
Sitapur (Uttar Pradesh).
Job Profile:-

2. Scrutinizing of Proposals (KYC).
Resolve day to day operational issues related to customers queries, product sales, claims support.
To carry out the pre licensing IRDA examination processes
Coordinate disbursement of commission of advisors, scrutinizing of bills and preparation of
vouchers for completion and club.
Processing of payments of vendors bill for branch, petty cash and TPV, EERS and TERS
payments.
To ensure that administration services as housekeeping, security and dispatch are rendered in
proper manner.
Regularly update HO through the MIS.
Ensure policy servicing request to be send HO on time with proper securitization of documents
Ensuring all requisitions are raised on Inventory Tracking System, Ensuring monthly audit report is
submitted within TAT
BM / BH / TM Servicing through MIS support on various sales management activities / R&R
schemes/ Daily Sales Report (AM Report), Coordination with sales force for sales meetings, Follow
ups for R &R schemes with advisors & AMs, Lead Follow up with sales force.
Worked with Sparsh BPO Services Limited as a Credit Officer – Gurgaon (Delhi – NCR) (Jun’07 to
July’09)
Job Profile:
Appraising the credit worthiness of a person applying for Personal loan.
Monthly Training of Credit on Fraud Checks, to ensure the positive loan processing Maintaining the
desired approval rates on files.
Analyze the customer credit facility requests with an in-depth knowledge about the concepts of
lending and operations.
Credit Appraisal of the individual cases for all Personal loan applications.
Doing month on month analysis of all Decline and login return files.
Review of all High score CIBIL decline files on daily basis.
Taking Appeal with Sales RM’s on decline & return cases.
Worked with A C BAXI & Co. Pvt. Ltd as a Team Member - Underwriting for Unsecured Loan Lending
(Personal Loan) (March’06 to May ’07).
Job Profile:
 Appraising the credit worthiness of a person applying for Personal loan.
 Maintaining the desired approval rates on files.
 Ensuring regular feedback on quality on sourcing & related observations / analysis.
Worked with Amrapali Telecommunication (Channel Partner Of Bharti Airtel Ltd.) as a MIS Executive
th th
(16 Feb, 2005 to 24 Feb, 2006).
Job Profile:
 Sales MIS preparation, Stock Inventory, KYC docs check in terms TRAI guideline
 Co-ordination with Customer Care for resolving Customer Compliance and services
Educational Qualification:
 Have passed Matriculation from Bihar School Examination Board, Patna with 53% marks in 1999.

3.  Have passed Intermediate (Math) from Bihar Intermediate Council, Patna with 68% marks in
the session 1999-2001.
 Have passed Graduation (English) from Baba Saheb Bhimrao Ambedkar Bihar Univesity,
Muzaffarpur with 54% Marks in the session June 2002– May’2005.
 Have completed ADCA from Regional Institute of Computer Education, Hajipur in 2006
Personal Details:
Father’s Name : Late Vishnukant Sharma
st
Date of Birth : 1 May, 1984
Marital Status : Unmarried
Category : General
Blood Group : ‘O’ Positive
Language Known : Hindi & English
Hobbies : Net Surfing & Watching Cartoon Shows
Date:
Place: (Signature)