This document contains the resume of Pragyan P Panigrahi. It summarizes his objective of further exploring roles in eCommerce and ITES sectors to build efficient solutions and add value to organizations. It outlines his 8+ years of experience in eCommerce implementations and people and project management skills. It also provides details of his work experience at HP India Sales Pvt. Ltd. and Infosys BPO Ltd., including roles, technologies used, and revenue generation for online storefronts.

1. Pragyan P Panigrahi
WW eCommerce P&C Consultant
WW B2B/B2C Ecommerce
HP India Sales Pvt. Ltd.
Bangalore
pragyanpanigrahi13@gmail.com
Mobile : +91-7829055514
OBJECTIVE
With Over 8 Years of experience as Business Analyst/Functional Consultant in eCommerce and
ITES sectors, I wish to further explore these roles in order to build efficient and flexible solutions for
evolving business scenarios and in turn add value to the organization in terms of revenue growth.
SKILL SETS
1. Experience spread across managing multimillion dollars ecommerce implementations
2. Effective people management and project management skills across Business Lines and
Geographies.
3. Accurate Functional writing in order to develop coherent, informative, and usable
documents during Requirements scoping, User stories Test case scenario preparations for
ecommerce Projects.
4. Understanding and analyzing complex business scenarios during different phases related
to eCommerce project implementations.
Employment Details
Hewlett Packard India Sales Pvt. Ltd (5+ years of eCommerce experience in B2B and B2C
domain)
Working Period:
Dec 2009 to till date
Designation
WW Ecommerce Process and Capabilities Lead for Online B2C and B2B storefronts
Project Experience:
Introduction:
E2E ecommerce lead for handling implementations across multiple releases involving
Product Sourcing/Order Creation/Order management related areas thus enhancing the
overall Consumer/ SMB/Enterprise- end user experience bringing direct impact to the
eCommerce revenue through customer order fulfillment process for the online B2C/B2B
storefronts on a worldwide basis.

2. Revenue Generation Breakup for Online storefronts:
B2C
APJ: 50 M USD
China: 100 M USD
EMEA: 300 M USD
US: 1 Billion USD
B2B
3 Billion (WW)
Domain
Web services Applications, Payment Gateway Systems (B2B and B2C
Storefronts)
Web Services applications fall under the e-Commerce Services gateway Infrastructure
that manages/monitors/feeds the critical product catalog related information like
inventory, Lead Times, Shipping charges, logistical Services etc.to the online storefronts
for all the Business Lines on a real-time basis.
Payment Gateway systems comprises of the set of applications that handle payment
authorization, fraud checks and settlement related activities for the available payment
options for consumer and SMB customers in the online storefronts .
Key Roles and Deliverables
1. Organizing gathering/scoping related discussions with Sales Operations and
Project Management teams for identifying functionality enhancements in the
Product availability and Logistical Service related modules managed in the
Storefront Back Office experience
2. Co coordinating with Development and Project Management Teams for
identifying the use cases and finalizing the Functional Specs.
3. Identifying test case scenarios for User Acceptance Testing
4. Co-ordination with Platform Services & Dev Team for timely & extensive product
testing for regressions and new functionalities during the UAT
5. Review/Create Documentations and end user/ manuals and conduct trainings as
a part of the post MTP, for the Internal Sales Operations and Business units.
6. Prepare the test case scenarios that support various payment methods (e.g.
Credit cards, PayPal, Prepayments, and Alipay etc.)
7. Validate 100% completion of test script execution along with the platform
services team during UAT, for all the e Commerce releases for B2C customers.
Content Lead for B2B Portal
Web store Content Management refers to analysis, review and support of online content
subscriptions (from Sourcing to Publication) in B2B Web Store Ecosystem as a part of
the catalog publication in order to provide best in-class store design and end user
browse experience.

3. Key Roles and Deliverables
1. B2B (Elite) Content quality check process: Establish proactive product content
coverage and quality check review process for all product catalogs (Services or
Hardware) published on B2B portal by co coordinating with the Digital Marketing
and Global Content Support teams for all the business lines.
2. Support the Global Analytics team to created Monthly dashboards for Measuring
and monitoring B2B product content coverage for review by the upper
management team
3. Support B2B eCommerce IT team and the Digital marketing team to log/build
user stories to better manage/improve the rich content (Hardware, Services and
Images) Publication and facet display experience in the product search and
product details pages in the B2B Portal.
List of Technologies
1. GSI commerce
2. Intershop
3. Web sphere
4. HP ALM
5. Visio
6. MS Project
Infosys BPO Ltd.
Company Profile: The company focuses on combining domain knowledge, process skills and a
technology heritage to offer its clients predictable, ‘no-surprises’ process outsourcing experience
Working Period:
15-05-2006 to 30-10-2009 (3.5 Yrs)
Designation:
Functional Consultant
Project Experience:
Key Roles and Deliverables
1. Onsite Requirement Gathering Experience - Identifying the Client specific
business rules in order to customize the in-house Workflow application
(Operations Excellence management System) as per the client’s needs for
General Ledger and Order to Cash processes
2. Creating Requirement Specification Document, To –Be Process Flows and High
Level Design Document by interacting with the IT/Development teams. Initiating
the client sign off before Development phase
3. Front ending the client teams through presentations explaining them the features
and benefits of the in-house developed applications (Work flow solutions and the
General Ledger application of the Finance & Accounting domain) and Third Party
Solutions during the discovery phase of the project.
4. End User Training UAT and support during the project warranty phases.

4. QUALIFICATION
DEGREE
/COURSE
DISCIPLINE UNIVERSIRY
/BOARD
YEAR OF PASSING
PGP-EBiz
(Masters
Business
Administration)
Marketing
(Majors)
Systems
(Minors)
Welingkars Institute Of
Management
Development and
Research
2006
Bachelors of
Engineering
Computer
Science
Engineering
Pt. Ravi Shankar Shukla
University (Raipur) 2003