Slightly expanded version (explanatory bullet points added) of keynote for Hillross Financial Services Annual Conference - Jan 20, 2012 - Canberra, Australia
This is a presentation I did on October 7th, 2009 for the ASTD Benchmarking Forum.
The topic is Social Learning Strategies, specifically how best to blend these with more traditional formal learning models. This is the first time I publicly presented the ECCO model, an approach that accounts for emergent, collaborative and formal learning needs.
Presentation by Des Walsh on social media, for young elite athletes and performers, at Skool Project 2009, http://tinyurl.com/skoolproj09, Griffith Uni, Gold Coast Australia.
This is a presentation I did on October 7th, 2009 for the ASTD Benchmarking Forum.
The topic is Social Learning Strategies, specifically how best to blend these with more traditional formal learning models. This is the first time I publicly presented the ECCO model, an approach that accounts for emergent, collaborative and formal learning needs.
Presentation by Des Walsh on social media, for young elite athletes and performers, at Skool Project 2009, http://tinyurl.com/skoolproj09, Griffith Uni, Gold Coast Australia.
Webinar Australia: What you should know about Social Media for corporationsSociety3
“What you should know about
Social Media for corporations”
This introductory webinar gives you a comprehensive insight into Social Media for corporations:
1) Cross functional strategy for business improvements
2) More effective way to compete for mind-, and market share
3) Less expensive way to create a better customer experience
It is a 60 minute compressed presentation of our 2 month leadership class
Social Media in corporations - are you ready?:
What do you know about your customers in the social web?
Do you know what customers say about you and your brand?
Do you know how open your customer base is and therefore how vulnerable you are?
How do you identify and work with key influencer?
Are you ready if your competitors go after your customers in the social web?
Are you able to create a social media strategy?
Do you know how to leverage the social web for your support organization?
Do you have an idea about ROI and effectiveness of social media?
Do you know how to measure improvements and success in the social web?
Did you ever consider involving and leveraging your partners?
Did it occur to you that the social web may be ideal to compete for mindshare?
Do you have enough information to decide whether to ignore or engage?
Agenda/Content:
The Social Web from a corporate point of view
Assessing a company’s social presence
Social media as a cross functional model
Creating a social media strategy
Understanding reporting and analytics tools
Dealing with ROI, budget and resource planning
Developing an execution plan
Building a successful social media organization
This is not about tools and how to better use LinkedIn, Facebook, or Twitter. It is about developing and executing a social media strategy for a 500 or 5,000 employee organization and creating a better business experience for customers, prospects and partners.
Target Audience:
- Business professionals on all levels and all department across all industries.
- Social media consultants or consultants entering the social media space.
Corporate Social Media Education – Social Media AcademySociety3
The Corporate Education Program helps business teams to leverage social media for their day to day business activities. To help understand what we do and what we teach, you can listen to this free introductory webinar and get a feel for content, style and approach.
The corporate education program is not the typical social media training where you learn to setup a LinkedIn profile, how to tweet and how to create a fan page on Facebook. Instead we focus on the business implications, how to leverage what is going on in the market, how to create a strategy, build an executable social media engagement plan and select the right tools for a given strategy.
* The implication of the social customer to any business
* Social Media as a corporate strategy
* A sound plan from assessment to execution
* Selection criteria for social media tools
* Reporting and analytic in the social web
* Team structures and distributing the work load
* Rules of engagement, management requirements
* Methods, models and frameworks
* Class structure, hands on experience
* A sound plan for the next 180 days.
Team manager in marketing, sales, product management or support
Social Networking Strategies Internet Research Tools Ccm 6 Dec11steveallen
Intermediate to advanced level presentation on social networking, career search, competitive intelligence, market research, personal branding and other related topics for job seekers and career changers.
Social media marketing for small business guideInJust5.com
Social media marketing for small business FREE guide. Extract from the How To Market My Small business Course: https://www.injust5.com/downloads/market-small-business-course/ For more great resources like this check out https://www.injust5.com/store/
The Corporate Social Media Summit New York 2010Nick Johnson
A complete brochure for the first Corporate Social Media Summit, held in New York in June 2010.
The brochure highlights the 30+ corporate speakers contributing (including Whole Foods, Nokia, McDonald's, Johnson & Johnson and more), and the core topics discussed over the two days (including implementing an internal strategy on social media use, controlling reputation online, and establishing social media value).
For more on the Corporate Social Media Summit series, go to http://events.usefulsocialmedia.com/conferences/
Integrating Social Media Into Your Marketing CampaignConvertiv
My presentation from Social Media Boot Camp New Hampshire about how to think strategically about social media and include it in your current marketing campaign.
Organization models for social media
- What is a good organization model for a mid size company, implementing a social media engagement strategy?
- How one person can make a difference in an SMB organization!
Challenge:
How can a “social media campaign” actually be successful if the rest of the company does business as usual? Many social media “strategies” are really just some tactical ideas with little impact to the business success. Consultants get fired and careers stale due to some basic lack of understanding. A company with more than 20 people need to think through the organizational implications.
Objective
This webinar shall give you the foundation and the most important insight to to setup a good organization model to successfully engage with customers, prospects, new customers and partners through social media.
Webinar Australia: What you should know about Social Media for corporationsSociety3
“What you should know about
Social Media for corporations”
This introductory webinar gives you a comprehensive insight into Social Media for corporations:
1) Cross functional strategy for business improvements
2) More effective way to compete for mind-, and market share
3) Less expensive way to create a better customer experience
It is a 60 minute compressed presentation of our 2 month leadership class
Social Media in corporations - are you ready?:
What do you know about your customers in the social web?
Do you know what customers say about you and your brand?
Do you know how open your customer base is and therefore how vulnerable you are?
How do you identify and work with key influencer?
Are you ready if your competitors go after your customers in the social web?
Are you able to create a social media strategy?
Do you know how to leverage the social web for your support organization?
Do you have an idea about ROI and effectiveness of social media?
Do you know how to measure improvements and success in the social web?
Did you ever consider involving and leveraging your partners?
Did it occur to you that the social web may be ideal to compete for mindshare?
Do you have enough information to decide whether to ignore or engage?
Agenda/Content:
The Social Web from a corporate point of view
Assessing a company’s social presence
Social media as a cross functional model
Creating a social media strategy
Understanding reporting and analytics tools
Dealing with ROI, budget and resource planning
Developing an execution plan
Building a successful social media organization
This is not about tools and how to better use LinkedIn, Facebook, or Twitter. It is about developing and executing a social media strategy for a 500 or 5,000 employee organization and creating a better business experience for customers, prospects and partners.
Target Audience:
- Business professionals on all levels and all department across all industries.
- Social media consultants or consultants entering the social media space.
Corporate Social Media Education – Social Media AcademySociety3
The Corporate Education Program helps business teams to leverage social media for their day to day business activities. To help understand what we do and what we teach, you can listen to this free introductory webinar and get a feel for content, style and approach.
The corporate education program is not the typical social media training where you learn to setup a LinkedIn profile, how to tweet and how to create a fan page on Facebook. Instead we focus on the business implications, how to leverage what is going on in the market, how to create a strategy, build an executable social media engagement plan and select the right tools for a given strategy.
* The implication of the social customer to any business
* Social Media as a corporate strategy
* A sound plan from assessment to execution
* Selection criteria for social media tools
* Reporting and analytic in the social web
* Team structures and distributing the work load
* Rules of engagement, management requirements
* Methods, models and frameworks
* Class structure, hands on experience
* A sound plan for the next 180 days.
Team manager in marketing, sales, product management or support
Social Networking Strategies Internet Research Tools Ccm 6 Dec11steveallen
Intermediate to advanced level presentation on social networking, career search, competitive intelligence, market research, personal branding and other related topics for job seekers and career changers.
Social media marketing for small business guideInJust5.com
Social media marketing for small business FREE guide. Extract from the How To Market My Small business Course: https://www.injust5.com/downloads/market-small-business-course/ For more great resources like this check out https://www.injust5.com/store/
The Corporate Social Media Summit New York 2010Nick Johnson
A complete brochure for the first Corporate Social Media Summit, held in New York in June 2010.
The brochure highlights the 30+ corporate speakers contributing (including Whole Foods, Nokia, McDonald's, Johnson & Johnson and more), and the core topics discussed over the two days (including implementing an internal strategy on social media use, controlling reputation online, and establishing social media value).
For more on the Corporate Social Media Summit series, go to http://events.usefulsocialmedia.com/conferences/
Integrating Social Media Into Your Marketing CampaignConvertiv
My presentation from Social Media Boot Camp New Hampshire about how to think strategically about social media and include it in your current marketing campaign.
Organization models for social media
- What is a good organization model for a mid size company, implementing a social media engagement strategy?
- How one person can make a difference in an SMB organization!
Challenge:
How can a “social media campaign” actually be successful if the rest of the company does business as usual? Many social media “strategies” are really just some tactical ideas with little impact to the business success. Consultants get fired and careers stale due to some basic lack of understanding. A company with more than 20 people need to think through the organizational implications.
Objective
This webinar shall give you the foundation and the most important insight to to setup a good organization model to successfully engage with customers, prospects, new customers and partners through social media.
Social Media Day Gold Coast 2015 Opening PresentationDes Walsh
Des Walsh's presentation, opening the proceedings at Social Media Day Gold Coast, 2015 - at Varsity Lakes, Qld Australia. 27th June 2015. The hockey player shot was background to my using the famous Wayne Gretzky remark, "I skate to where the puck is going to be, not where it has been." Applying that to the future-focus of the day's proceedings.
A number of LinkedIn features have gone in recent months - LinkedIn Today, Signal, the Products and Services feature on company pages, the Profile Organizer. Some have been replaced by other services, including Pulse, Contacts, Showcase pages.
This presentation, covering 9 key changes, was for the Empowered Mums network, Palm Beach, Qld, Australia, on July 22 2014.
For LinkedIn workshop at Brand Slam! event, silicon Lakes, Robina, Queensland, Australia, March 30, 2014. These slides are essentially bookends for the workshop, for much of which we used a live connection to the LinkedIn platform.
Slide deck for presentation on LinkedIn, at Mums in Business, Palm Beach, Qld Australia, July 16 2013. The actual presentation was done without these slides being available at the time.
Social Media: Getting Strategic for Business BuildingDes Walsh
Presentation for IT Forum Gold Coast, Australia, on April 23 , 2013. Emphasis on aligning social and business objectives in what author Brian Solis describes as an era of "digital Darwinism".
30 Day Linking Blitz 2012 - Webinar on GroupsDes Walsh
30 Day Linking Blitz is a collaborative project where participants focus,over a 30 day period, on amplifying their presence, reach and influence on and via LinkedIn.
This is the slide deck from the webinar on LinkedIn Groups
Some LinkedIn basics. First weekly webinar for the first 30 Day Linking Blitz #30dlb . For more information go to http://deswalsh.com/30-day-linking-blitz/
how to swap pi coins to foreign currency withdrawable.DOT TECH
As of my last update, Pi is still in the testing phase and is not tradable on any exchanges.
However, Pi Network has announced plans to launch its Testnet and Mainnet in the future, which may include listing Pi on exchanges.
The current method for selling pi coins involves exchanging them with a pi vendor who purchases pi coins for investment reasons.
If you want to sell your pi coins, reach out to a pi vendor and sell them to anyone looking to sell pi coins from any country around the globe.
Below is the contact information for my personal pi vendor.
Telegram: @Pi_vendor_247
how to sell pi coins in South Korea profitably.DOT TECH
Yes. You can sell your pi network coins in South Korea or any other country, by finding a verified pi merchant
What is a verified pi merchant?
Since pi network is not launched yet on any exchange, the only way you can sell pi coins is by selling to a verified pi merchant, and this is because pi network is not launched yet on any exchange and no pre-sale or ico offerings Is done on pi.
Since there is no pre-sale, the only way exchanges can get pi is by buying from miners. So a pi merchant facilitates these transactions by acting as a bridge for both transactions.
How can i find a pi vendor/merchant?
Well for those who haven't traded with a pi merchant or who don't already have one. I will leave the telegram id of my personal pi merchant who i trade pi with.
Tele gram: @Pi_vendor_247
#pi #sell #nigeria #pinetwork #picoins #sellpi #Nigerian #tradepi #pinetworkcoins #sellmypi
The Evolution of Non-Banking Financial Companies (NBFCs) in India: Challenges...beulahfernandes8
Role in Financial System
NBFCs are critical in bridging the financial inclusion gap.
They provide specialized financial services that cater to segments often neglected by traditional banks.
Economic Impact
NBFCs contribute significantly to India's GDP.
They support sectors like micro, small, and medium enterprises (MSMEs), housing finance, and personal loans.
The European Unemployment Puzzle: implications from population agingGRAPE
We study the link between the evolving age structure of the working population and unemployment. We build a large new Keynesian OLG model with a realistic age structure, labor market frictions, sticky prices, and aggregate shocks. Once calibrated to the European economy, we quantify the extent to which demographic changes over the last three decades have contributed to the decline of the unemployment rate. Our findings yield important implications for the future evolution of unemployment given the anticipated further aging of the working population in Europe. We also quantify the implications for optimal monetary policy: lowering inflation volatility becomes less costly in terms of GDP and unemployment volatility, which hints that optimal monetary policy may be more hawkish in an aging society. Finally, our results also propose a partial reversal of the European-US unemployment puzzle due to the fact that the share of young workers is expected to remain robust in the US.
how to sell pi coins in all Africa Countries.DOT TECH
Yes. You can sell your pi network for other cryptocurrencies like Bitcoin, usdt , Ethereum and other currencies And this is done easily with the help from a pi merchant.
What is a pi merchant ?
Since pi is not launched yet in any exchange. The only way you can sell right now is through merchants.
A verified Pi merchant is someone who buys pi network coins from miners and resell them to investors looking forward to hold massive quantities of pi coins before mainnet launch in 2026.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
If you are looking for a pi coin investor. Then look no further because I have the right one he is a pi vendor (he buy and resell to whales in China). I met him on a crypto conference and ever since I and my friends have sold more than 10k pi coins to him And he bought all and still want more. I will drop his telegram handle below just send him a message.
@Pi_vendor_247
BYD SWOT Analysis and In-Depth Insights 2024.pptxmikemetalprod
Indepth analysis of the BYD 2024
BYD (Build Your Dreams) is a Chinese automaker and battery manufacturer that has snowballed over the past two decades to become a significant player in electric vehicles and global clean energy technology.
This SWOT analysis examines BYD's strengths, weaknesses, opportunities, and threats as it competes in the fast-changing automotive and energy storage industries.
Founded in 1995 and headquartered in Shenzhen, BYD started as a battery company before expanding into automobiles in the early 2000s.
Initially manufacturing gasoline-powered vehicles, BYD focused on plug-in hybrid and fully electric vehicles, leveraging its expertise in battery technology.
Today, BYD is the world’s largest electric vehicle manufacturer, delivering over 1.2 million electric cars globally. The company also produces electric buses, trucks, forklifts, and rail transit.
On the energy side, BYD is a major supplier of rechargeable batteries for cell phones, laptops, electric vehicles, and energy storage systems.
US Economic Outlook - Being Decided - M Capital Group August 2021.pdfpchutichetpong
The U.S. economy is continuing its impressive recovery from the COVID-19 pandemic and not slowing down despite re-occurring bumps. The U.S. savings rate reached its highest ever recorded level at 34% in April 2020 and Americans seem ready to spend. The sectors that had been hurt the most by the pandemic specifically reduced consumer spending, like retail, leisure, hospitality, and travel, are now experiencing massive growth in revenue and job openings.
Could this growth lead to a “Roaring Twenties”? As quickly as the U.S. economy contracted, experiencing a 9.1% drop in economic output relative to the business cycle in Q2 2020, the largest in recorded history, it has rebounded beyond expectations. This surprising growth seems to be fueled by the U.S. government’s aggressive fiscal and monetary policies, and an increase in consumer spending as mobility restrictions are lifted. Unemployment rates between June 2020 and June 2021 decreased by 5.2%, while the demand for labor is increasing, coupled with increasing wages to incentivize Americans to rejoin the labor force. Schools and businesses are expected to fully reopen soon. In parallel, vaccination rates across the country and the world continue to rise, with full vaccination rates of 50% and 14.8% respectively.
However, it is not completely smooth sailing from here. According to M Capital Group, the main risks that threaten the continued growth of the U.S. economy are inflation, unsettled trade relations, and another wave of Covid-19 mutations that could shut down the world again. Have we learned from the past year of COVID-19 and adapted our economy accordingly?
“In order for the U.S. economy to continue growing, whether there is another wave or not, the U.S. needs to focus on diversifying supply chains, supporting business investment, and maintaining consumer spending,” says Grace Feeley, a research analyst at M Capital Group.
While the economic indicators are positive, the risks are coming closer to manifesting and threatening such growth. The new variants spreading throughout the world, Delta, Lambda, and Gamma, are vaccine-resistant and muddy the predictions made about the economy and health of the country. These variants bring back the feeling of uncertainty that has wreaked havoc not only on the stock market but the mindset of people around the world. MCG provides unique insight on how to mitigate these risks to possibly ensure a bright economic future.
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...Quotidiano Piemontese
Turin Startup Ecosystem 2024
Una ricerca de il Club degli Investitori, in collaborazione con ToTeM Torino Tech Map e con il supporto della ESCP Business School e di Growth Capital
Financial Assets: Debit vs Equity Securities.pptxWrito-Finance
financial assets represent claim for future benefit or cash. Financial assets are formed by establishing contracts between participants. These financial assets are used for collection of huge amounts of money for business purposes.
Two major Types: Debt Securities and Equity Securities.
Debt Securities are Also known as fixed-income securities or instruments. The type of assets is formed by establishing contracts between investor and issuer of the asset.
• The first type of Debit securities is BONDS. Bonds are issued by corporations and government (both local and national government).
• The second important type of Debit security is NOTES. Apart from similarities associated with notes and bonds, notes have shorter term maturity.
• The 3rd important type of Debit security is TRESURY BILLS. These securities have short-term ranging from three months, six months, and one year. Issuer of such securities are governments.
• Above discussed debit securities are mostly issued by governments and corporations. CERTIFICATE OF DEPOSITS CDs are issued by Banks and Financial Institutions. Risk factor associated with CDs gets reduced when issued by reputable institutions or Banks.
Following are the risk attached with debt securities: Credit risk, interest rate risk and currency risk
There are no fixed maturity dates in such securities, and asset’s value is determined by company’s performance. There are two major types of equity securities: common stock and preferred stock.
Common Stock: These are simple equity securities and bear no complexities which the preferred stock bears. Holders of such securities or instrument have the voting rights when it comes to select the company’s board of director or the business decisions to be made.
Preferred Stock: Preferred stocks are sometime referred to as hybrid securities, because it contains elements of both debit security and equity security. Preferred stock confers ownership rights to security holder that is why it is equity instrument
<a href="https://www.writofinance.com/equity-securities-features-types-risk/" >Equity securities </a> as a whole is used for capital funding for companies. Companies have multiple expenses to cover. Potential growth of company is required in competitive market. So, these securities are used for capital generation, and then uses it for company’s growth.
Concluding remarks
Both are employed in business. Businesses are often established through debit securities, then what is the need for equity securities. Companies have to cover multiple expenses and expansion of business. They can also use equity instruments for repayment of debits. So, there are multiple uses for securities. As an investor, you need tools for analysis. Investment decisions are made by carefully analyzing the market. For better analysis of the stock market, investors often employ financial analysis of companies.
how can I sell pi coins after successfully completing KYCDOT TECH
Pi coins is not launched yet in any exchange 💱 this means it's not swappable, the current pi displaying on coin market cap is the iou version of pi. And you can learn all about that on my previous post.
RIGHT NOW THE ONLY WAY you can sell pi coins is through verified pi merchants. A pi merchant is someone who buys pi coins and resell them to exchanges and crypto whales. Looking forward to hold massive quantities of pi coins before the mainnet launch.
This is because pi network is not doing any pre-sale or ico offerings, the only way to get my coins is from buying from miners. So a merchant facilitates the transactions between the miners and these exchanges holding pi.
I and my friends has sold more than 6000 pi coins successfully with this method. I will be happy to share the contact of my personal pi merchant. The one i trade with, if you have your own merchant you can trade with them. For those who are new.
Message: @Pi_vendor_247 on telegram.
I wouldn't advise you selling all percentage of the pi coins. Leave at least a before so its a win win during open mainnet. Have a nice day pioneers ♥️
#kyc #mainnet #picoins #pi #sellpi #piwallet
#pinetwork
USDA Loans in California: A Comprehensive Overview.pptxmarketing367770
USDA Loans in California: A Comprehensive Overview
If you're dreaming of owning a home in California's rural or suburban areas, a USDA loan might be the perfect solution. The U.S. Department of Agriculture (USDA) offers these loans to help low-to-moderate-income individuals and families achieve homeownership.
Key Features of USDA Loans:
Zero Down Payment: USDA loans require no down payment, making homeownership more accessible.
Competitive Interest Rates: These loans often come with lower interest rates compared to conventional loans.
Flexible Credit Requirements: USDA loans have more lenient credit score requirements, helping those with less-than-perfect credit.
Guaranteed Loan Program: The USDA guarantees a portion of the loan, reducing risk for lenders and expanding borrowing options.
Eligibility Criteria:
Location: The property must be located in a USDA-designated rural or suburban area. Many areas in California qualify.
Income Limits: Applicants must meet income guidelines, which vary by region and household size.
Primary Residence: The home must be used as the borrower's primary residence.
Application Process:
Find a USDA-Approved Lender: Not all lenders offer USDA loans, so it's essential to choose one approved by the USDA.
Pre-Qualification: Determine your eligibility and the amount you can borrow.
Property Search: Look for properties in eligible rural or suburban areas.
Loan Application: Submit your application, including financial and personal information.
Processing and Approval: The lender and USDA will review your application. If approved, you can proceed to closing.
USDA loans are an excellent option for those looking to buy a home in California's rural and suburban areas. With no down payment and flexible requirements, these loans make homeownership more attainable for many families. Explore your eligibility today and take the first step toward owning your dream home.
Currently pi network is not tradable on binance or any other exchange because we are still in the enclosed mainnet.
Right now the only way to sell pi coins is by trading with a verified merchant.
What is a pi merchant?
A pi merchant is someone verified by pi network team and allowed to barter pi coins for goods and services.
Since pi network is not doing any pre-sale The only way exchanges like binance/huobi or crypto whales can get pi is by buying from miners. And a merchant stands in between the exchanges and the miners.
I will leave the telegram contact of my personal pi merchant. I and my friends has traded more than 6000pi coins successfully
Tele-gram
@Pi_vendor_247
how to sell pi coins at high rate quickly.DOT TECH
Where can I sell my pi coins at a high rate.
Pi is not launched yet on any exchange. But one can easily sell his or her pi coins to investors who want to hold pi till mainnet launch.
This means crypto whales want to hold pi. And you can get a good rate for selling pi to them. I will leave the telegram contact of my personal pi vendor below.
A vendor is someone who buys from a miner and resell it to a holder or crypto whale.
Here is the telegram contact of my vendor:
@Pi_vendor_247
Practical Social Media Strategy: Keynote for Hillross Financial Services Annual Conference 2012
1. Practical Social Media Strategy
Des Walsh
Keynote for Hillross Financial Services
Annual Conference 2012
Canberra, Australia
20 Jan 2012
2. Note on this Version
This content in this version of the slide deck used for my
keynote for Hillross Financial Services Annual Conference in
Canberra on January 20th
, 2012 is essentially the same as, but
slightly more expansive, than the version used on the day.
Basically I have added in some notes to provide explanations I
gave in my commentary on the day and thus hopefully to make
the presentation slides informative for the viewer now.
Des Walsh
4. Focus of this session
There is an opportunity here to lead in this space
– will you take it?
The risks are real and can be managed
5. People worry about things
going wrong
Qantas' recent competition
on Twitter might have been
better timed
But no long term brand
damage from this event
#qantasluxury – fiasco or good experience?
6. New way of doing business - need to learn the new rules
7. What We'll Cover
5 Benefits of social media for your business
Some case studies
5 Blockers to social media engagement
Principles for creating your social media strategy
Plus: the one thing most businesses overlook and why that
can be
9. 5 Benefits
1. Help existing clients
2. Attract new clients
3. Thought leadership
4. Communicate with new generation
5. Collaborate with colleagues
These are common benefits from social media engagement
(not a comprehensive list and there is no rule about which
one or several to choose!)
10. Case Studies
Henry L. Becker, Baltimore MD USA
- 20% increase AUM from social media
engagement
Greg Nazvanov, Sydney, Australia
- #1 on LinkedIn AU “wealth management”,
“financial planner” “SMSF” “investment
planning”
Pam Horack, Charlotte NC USA
- focuses on connecting with young adults,
new investors, young families, engaging
via social media
11. 5 Blockers
1. “Our customers are not there”
2. Reputational risk
3. Lack of control of the message
4. No time available
5. Overwhelm
Typical blockers (worldwide) to social media engagement by
professional services firms, esp financial advisers/wealth
managers
13. It's not just teenagers any more
Can you afford to ignore what 51% (50-64 group) of Internet
users are doing, maybe where they are getting their
information?
Or 31% (65+) ?
And what about the next generations? 70% of 30-49ers, 83% of
18-29ers (think heirs to the wealth you are now advising on)
What's the risk of missing out on business by relying on
assumptions, not empirical data?
15. Control and 3 Customer Types
Traditional Customer – snail mail, print newsletter, occasional
meeting in office
Online customer – ourfirm.hillross.com.au
Social/Connected Customer – Facebook, Twitter, LinkedIn,
etc : newly empowered – the customer is now in control and
businesses have to learn to work differently
Ref: see Brian Solis, The End of Business as Usual
16. Finding the Time
Be clear that this does take
time
Compare the time
commitment for offline
networking
A judgement of value
Some time each day better
than a weekend blitz
19. Also: the Content Creation Challenge
Follow company social media guidelines
Write for the social web
Not everyone has to produce original content – be a content curator
20. Principles and Tools for Strategy Development
The Social Media Academy methodology provides a conceptual framework
for developing a rigorous social media strategy aligned with your company's
broader business objectives.
21. 6 Point Strategic Framework
Assessment
SWOT Analysis
Strategy
Plan of Action
Organisation
Execution – includes Reporting
22. Assessment Matrix
Getting our bearings on the social web
Social Web Where Topics Interests Influencers
Brand You
Clients
Partners
Competitors
23. 3 Tips for the Assessment
1. Study people, not “companies” or “groups”
2. Find real life customers and real people heading your
competition
3. Listen for what they are excited or worried or peeved about –
even (or especially!) if it has nothing obviously to do with your
product or service
(NB: this initial assessment is the one key thing most companies don't
do – to their detriment)
24. Align Social Media & Business Strategies
Business Project
Goals
Mission
Benefits
Actions
Resources
Reporting
25. Prioritise Goals (only a few to start!)
Goal High Med Low
Brand awareness
Brand reputation
In house collaboration
Attract new clients
Retain existing clients
Thought leadership
Recruitment & staff retention
Reduce support costs
Research & development
Increase product sales
Use columns (High Med Low) to refine priorities
28. 7 Tips for Social Media Success
1. Focus on how to achieve your Goals and Mission
2. Think relationships and networks, not “campaigns”
3. Decide basic platforms for your social presence
4. Establish your social foundation – your profile on key platforms
5. Skill up one platform at a time
6. Do something social each day
7. Have a written policy document – even for solo business
31. Acknowledgements and Attributions
Coolangatta Sunday Market – by Des Walsh (on Flickr, CC BY NC ND 2.0)
Madden, Mary and Zikhur, Kathryn, 65% of online adults use social networking
sites, Pew Internet & American Life Project, August 26, 2011, Chart “Social
networking site use by online adults 2005-2011”, p 3
http://www.pewinternet.org/~/media//Files/Reports/2011/PIP-SNS-Update-
2011.pdf , accessed on January 10, 2012.
Flags at Rainbow Bay, Qld – by Des Walsh
Stopwatch by Julian Lim (“julianlim”) on Flickr CC BY 2.0
Wordle images via wordle.net
Elephant at Goteburg Museum of Natural History, Mathias Klang ( “Wrote”) on
Flickr, CC BY 2.0