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Practical Operability
Techniques for Teams
Matthew Skelton
Skelton Thatcher Consulting
skeltonthatcher.com / @SkeltonThatcher
Agile in the City, Bristol 2017, London – 02 Nov 2017
Today
What is operability?
Modern logging
Run Book dialogue sheets
Endpoint healthchecks
Correlation IDs
User Personas for dashboards
You
Software Developer
Tester / QA
DevOps Engineer
Team Leader
Head of Department
Operability:
use modern logging, Run Book
dialogue sheets, endpoint
healthchecks, correlation IDs,
and user personas as
team collaboration techniques
About me
Matthew Skelton
@matthewpskelton
Co-founder at
Skelton Thatcher Consulting
skeltonthatcher.com
Team Guide to
Software Operability
Matthew Skelton & Rob Thatcher
skeltonthatcher.com/publications
Download a free sample chapter
Team Guide series
#Operability #BusinessMetrics #Testability #Releasability
skeltonthatcher.com/publications
Practical Operability
Techniques for Teams
What is operability?
Operability
making software work well
in Production
Logging with Event IDs
logging with Event IDs
reduce time to detect problems
increase team engagement
increase configurability
enhance collaboration
#operability
search by
event
Event ID
{Delivered,
InTransit,
Arrived}
transaction
trace
Correlation ID
612999958…
How many distinct event
types (state transitions)
in your application?
represent distinct states
enum
Human-readable sets:
unique values, sparse,
immutable
C#, Java, Python, node
(Ruby, PHP, …)
Technical
Domain
public enum EventID
{
// Badly-initialised logging data
NotSet = 0,
// An unrecognised event has occurred
UnexpectedError = 10000,
ApplicationStarted = 20000,
ApplicationShutdownNoticeReceived = 20001,
MessageQueued = 40000,
MessagePeeked = 40001,
BasketItemAdded = 60001,
BasketItemRemoved = 60002,
CreditCardDetailsSubmitted = 70001,
// ...
}
BasketItemAdded = 60001
BasketItemRemoved = 60002
log using Event IDs
with a modern
‘structured logging’ library
example:
https://github.com/EqualExperts/opslogger
Sean Reilly
@seanjreilly
Example: video processing
On-demand processing of TV and
mobile streaming adverts
Ad-agency  TV broadcaster
High throughput
Glitch-free video & audio
Storage I/O
Worker Job
Queue
Upload
Example: video processing
Discover processing bottlenecks
Trigger alerts via LogEntries /
HostedGraphite
Report on KPIs
Target areas for improvement
http://honeycomb.tv/
Run Book dialogue sheets
Run Book dialogue sheets
Checklists for typical operational
considerations
Team-friendly exploration
runbooktemplate.infoRun Book dialogue sheets
System characteristics
Hours of operation
During what hours does the service or system actually need to operate? Can portions or features of the
system be unavailable at times if needed?
Hours of operation - core features
(e.g. 03:00-01:00 GMT+0)
Hours of operation - secondary features
(e.g. 07:00-23:00 GMT+0)
Data and processing flows
How and where does data flow through the system? What controls or triggers data flows?
(e.g. mobile requests / scheduled batch jobs / inbound IoT sensor data )
…
http://runbooktemplate.info/
runbooktemplate.infoRun Book dialogue sheets
Endpoint healthchecks
endpoint healthchecks
Every runnable app/service/daemon
exposes /status/health
An HTTP GET to the endpoint returns:
200 – "I am healthy"
500 – "I am sick"
endpoint healthchecks
Each component is responsible for
determining its own health and
viability – this is very contextual
endpoint healthchecks
Use JSON as a response type –
parsable by both
machines and humans!
endpoint healthchecks
For databases and other non-HTTP
components, run a lightweight HTTP
service in front of the component
200 / 500 responses
Helper service
https://github.com/Lugribossk/simple-dashboard
Correlation IDs
‘Unique-ish’ identifier for each request
Passed through downstream layers
Unique-ish ID
Synchronous HTTP:
X-HEADER e.g. X-trace-id
X-trace-id: 348e1cf8
If header is present, pass it on
(Yes, RFC6648, but this is internal only)
Asynchonous (queues, etc.):
Message Attributes, name:value pair
e.g. "trace-id":"348e1cf8"
AWS SQS: SendMessage() / ReceiveMessage()
Log the Correlation ID if present
Example: electronic trading
High speed, low latency
Trading options & derivatives
Connected to stock exchanges
Sub-millisecond timings
> £1 million per day traded
Correlations IDs for trading
Evidence for timely operation
Help identify bottlenecks
Target areas for perf tuning
Identify race conditions
Increase operability
Example: OpenTracing / PCF
3 tracing elements:
TraceID, SpanID, ParentSpan
"X-B3-TraceId" "X-B3-SpanId"
"X-B3-ParentSpan"
Example: OpenTracing / PCF
Always log the TraceID as-is
Log calling SpanID as ParentSpan
Log new SpanID
Trace
Span
ParentSpan
Lightweight user personas
Lightweight user personas:
Ops Engineer
Test Engineer
Build & Deployment Engineer
Service Owner
Lightweight user personas:
Consider the User Experience (UX) of
engineers and team members using
and working with the software
http://www.keepitusable.com/blog/?tag=alan-cooper
https://www.geckoboard.com/blog/visualisation-upgrades-
progressing-towards-a-more-useful-and-beautiful-dashboard/
Lightweight user personas:
What data does the User Persona
need visible on a dashboard in order
to make decisions rapidly & safely?
Summary
Operability
making software work well
in Production
logging with Event IDs
use enum-based Event IDs to
explore runtime behaviour
and fault conditions
Run Book dialogue sheets
explore and establish
operational requirements as
a team, around a physical
table, together
endpoint healthchecks
HTTP 200 / 500 responses to
/status/health call with
JSON details – good for
tools and humans
Correlation IDs
trace execution using
correlation IDs:
synchronous (HTTP X-trace-id)
async (SQS MessageAttribute)
lightweight user personas
explore the UX and needs of
different roles for rapid
decisions via dashboards
Operability
use modern logging, Run Book
dialogue sheets, endpoint
healthchecks, correlation IDs,
and user personas as
team collaboration techniques
Team Guide to
Software Operability
Matthew Skelton & Rob Thatcher
skeltonthatcher.com/publications
Download a free sample chapter
Team Guide series
#Operability #BusinessMetrics #Testability #Releasability
skeltonthatcher.com/publications
Resources
• Team Guide to Software Operability by Matthew Skelton and Rob
Thatcher (Skelton Thatcher Publications, 2016)
http://operabilitybook.com/
• Run Book template & Run Book dialogue sheets
http://runbooktemplate.info/
Questions?
Twitter: @SkeltonThatcher | #operability
email: questions@skeltonthatcher.com
thank you
@SkeltonThatcher
skeltonthatcher.com

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