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How to address operational aspects
effectively with Agile practices
Agile in the City – 20th November 2015
#agileinthecity
Matthew Skelton
Skelton Thatcher Consulting
@matthewpskelton
“Operational Features”
how to develop and test
prioritisation techniques
collaboration approaches
availability is the best feature
transforming technology
and teams
Cloud, Agile, DevOps
high impact expertise
transaction reporting
credit reference
FOREX
online payments
Operational Features
“the properties of a system
which make it work well in
Production”
Not PIMP MY RIDE
MORE
Greasy Mechanic
Not PIMP MY RIDE
MORE
Greasy Mechanic
Terminology
what happened to NFRs?
(non-functional requirements)
Non-Functional Functional
language impact
non-starter
non compos mentis
non-compete
nonsense !
holistic product view
How did we get to this?
admission: IT folk have been
guilty of making operational
features quite scary & mysterious
long lists of requirements
crazy test plans
poor explanation of needs
failure to engage stakeholders
gold-plating
de-mystify operational features
better approach
pragmatic and effective
rapid, safe, valuable
“the properties of a system
which make it work well in
Production”
Why value
Operational Features?
downtime:
$$$
reputation
($$)
non-linear increase in
complexity and problems
Internet of Things
we can no longer deal
manually with the scale/volume
of potential problems
agility and response to
incidents
remote car hacking:
security as an operational feature
“We have ‘cloud’ now”
(HA + DR + Backup + Metrics + Diagnostics + …)
think:
"when it fails, how will we recover?“
it will fail
How do we develop and test
Operational Features?
defined features
testable and measurable
ahead lie the ‘ilities’...
1. What
2. How to test
Operational Hooks
Deployment Pipeline
Configurability
re-read config (SIGHUP)
text files in version control
inject settings – no ‘black boxes’
toggle features via config
“Postcode lookup unavailable”
 better UX
Deployability
immutable artefacts
concurrent releases (SxS)
symlinks
rapid
scriptable
simple failure modes
Maintainability
holding page as MVP!
live system component diagrams
modularity
ability to upgrade
version numbering (SemVer?)
BasketItemAdded
grep BasketItem
logging for insights
Testability
every component has a
/health endpoint
stubbed/mocked/faked
endpoints
test things individually
Recoverability
asynchronous service start
expect services to be erroring
logs are not wiped (rotated: okay)
avoid flooding logs
no nasty zombies after failures
MTTR more important than MTBF*
* for most kinds of F
Performance
run key 'hotspot' areas early
use a deployment pipeline
‘critical path’
early pipeline tests act as a
barometer for later
performance problems
derive transit time metrics
Monitorability
stream of metrics
transaction tracing
Resilience
assume missing or failing
Chaos Monkey
don’t crash on HTTP 503
Saboteur
+
deployment pipeline
Scalability
concurrent workers
queues and bottlenecks
throttling is your friend
Security and ‘securability’
securability by practice
SSL certs & HEARTBLEED
Gauntlt
+
deployment pipeline
Availability
“available but unusable"
synthetic transactions
special HTTP header: trigger
additional metrics/reporting
How the organisation affects
Operational Features
Budgets
bonuses:
story points delivered
tickets closed
Capex vs Opex
tax breaks
avoiding the Capex/Opex evil
Developers seen as more
valuable than Ops people
3x hiring bonus for Devs (!)
improved awareness in product
teams
share ownership and decision
making
features
end-user
operational
end-user
single product backlog
Product Owner on call for
incidents
tricky!
high degree of maturity
honesty about the product
Product Owner and Tech Lead
are both on the hook for
outages
15-30% ‘tax’ on product
budget for operational aspects
AVOID
‘user features’ always taking
precedence over
‘operational features’
How to evaluate Operational
Features vs User Features
treat Ops team folk as another
user persona
alternatives to User Stories?
NOT:
"as a logging subsystem, I want..."
Metrics
Live: downtime, A/B for
operational aspects (speed)
Pre-live: time spent re-deploying
Metrics for better
conversations
metric-ify your delivery and test
infrastructure
 99.99% uptime, but 20
redeployments every time
Heuristics for operational features
30% of total product budget
30% of dev team time
Improving operational
awareness
Run Book Collaboration
Run Book
•Detailed description of
how the system operates
•Maintenance
•Repair
•Error recovery
Run Book / Ops Manual
• 1 Table of Contents
• 2 System Overview
• 2.1 Service Overview
• 2.2 Contributing Applications, Daemons, and Windows Services
• 2.3 Hours of Operation
• 2.4 Execution Design
• 2.5 Infrastructure and Network Design
• 2.6 Resilience, Fault Tolerance and High-Availability
• 2.7 Throttling and Partial Shutdown
• 2.8 Required Resources
• 2.9 Expected Traffic and Load
• 2.9.1 Hot or Peak Periods
• 2.9.2 Warm Periods
• 2.9.3 Cool or Quiet Periods
• 2.10 Environmental Differences
• 2.11 Tools
• 3 Security and Access Control
• 4 System Configuration
• 4.1 Configuration Management
• 5 System Backup and Restore
• 5.1 Backup Requirements
• 5.1.1 Special Files
• 5.2 Backup Procedures
• 5.3 Restore Procedures
• 6 Monitoring and Alerting
• 6.1 Error Messages
• 6.2 Events
• 6.3 Health Checks
• 6.4 Other Messages
• 7 Operational Tasks
• 7.1 Deployment
• 7.2 Batch Processing
• 7.3 Power Procedures
• 7.4 Routine Checks
• 7.4.1 System Rebuilds
• 7.5 Troubleshooting
• 8 Maintenance Tasks
• 8.1 Maintenance Procedures
• 8.1.1 Patching
• 8.1.1.1 Normal Cycle
• 8.1.1.2 Zero-Day Vulnerabilities
• 8.1.2 GMT/BST time changes
• 8.1.3 Cleardown Activities
• 8.1.3.1 Log Rotation
• 8.2 Testing
• 8.2.1 Technical Testing
• 8.2.2 Post-Deployment
• 9 Failure and Recovery Procedures
• 9.1 Failover
• 9.2 Recovery
• 9.3 Troubleshooting Failover and Recovery
• 10 Contact Details
Run Book / Ops Manual
2.1 Service Overview
2.2 Contributing
Applications,
Daemons, and
Windows Services
2.3 Hours of
Operation
2.4 Execution Design
2.5 Infrastructure and
Network Design
2.6 Resilience, Fault
Tolerance and High-
Availability
2.7 Throttling and
Partial Shutdown
2.8 Required
Resources
2.9 Expected Traffic
and Load
Run Book collaboration
Dev team is responsible for the first draft
“But I know nothing about Production!”
Encourages collaboration with Ops team
Will Gray
not documentation
build trust and understanding
automate more over time
http://runbookcollab.info/
choose tools that encourage
collaboration
http://rashidkpc.github.io/Kibana/images/screenshots/searchss.png
“How does [the use of] this tool
help people to collaborate*?”
* Work together, at the same
keyboard/screen
‘How to choose tools for DevOps
and Continuous Delivery’
http://bit.ly/ChooseDevOpsTools
test early and often for
operational readiness
operational readiness
network testing
security testing
performance testing
auxiliary infrastructure testing:
monitoring
log aggregation
…
small set of rapid ‘weathervane’
tests for early warning
Network testing
iTrinegy network emulators
•Scripted setup and automated test runs
•http://www.itrinegy.com/
Saboteur:
•Network fault injection tool
•https://github.com/tomakehurst/saboteur
Security testing
Gauntlt: http://gauntlt.org/
SSL certs
HTTP
SQL injection
…
# nmap-simple.attack
Feature: simple nmap attack to check for open ports
Background:
Given "nmap" is installed
And the following profile:
| name | value |
| hostname | example.com |
Scenario: Check standard web ports
When I launch an "nmap" attack with:
"""
nmap -F <hostname>
"""
Then the output should match /80.tcps+open/
Then the output should not match:
"""
25/tcps+open
"""
When I launch an "nmap" attack with:
"""
nmap -F <hostname>
"""
Then the output should match
/80.tcps+open/
Deployment pipeline
Make operational testing visible
holistic product view
MVP: ‘service unavailable’ page
test early for operational features
using a deployment pipeline
single product backlog:
(user) features +
(operational) features
availability is the best feature
further reading
operabilitybook.comoperationalfeatures.com
thank you
http://skeltonthatcher.com/
enquiries@skeltonthatcher.com
@SkeltonThatcher
+44 (0)20 8242 4103

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