Presenters: Matthew Skelton and Rob Thatcher, Skelton Thatcher Consulting Webinar: Operability is all about making software work well in Production. In this webinar, we explore practical, tried-and-tested, real world techniques for improving operability with many kinds of software systems, including cloud, Serverless, on-premise, and IoT: logging with Event IDs, Run Book dialogue sheets, endpoint healthchecks, correlation IDs, and lightweight User Personas. Target audience: Software Developer, Tester, Software Architect, DevOps Engineer, Delivery Manager, Head of Delivery, Head of IT. Benefits: Attendees will gain insights into operability and why this is important for modern software systems, along with practical experience of techniques to enhance operability in almost any software system they encounter.