SlideShare a Scribd company logo
1
Chapter 3
Using Micro Skills in the
Macro Environment
Copyright © 2018 Cengage Learning.
All Rights Reserved.
Copyright © 2018 Cengage Learning.
All Rights Reserved. 2
Introduction
Assertiveness
Conflict
Working with Supervisors
Copyright © 2018 Cengage Learning.
All Rights Reserved. 3
Beginning Relationships in Macro Practice
Copyright © 2018 Cengage Learning.
All Rights Reserved. 4
Figure 3.1
Copyright © 2018 Cengage Learning.
All Rights Reserved. 5
A Review of Basic Micro Skills
Copyright © 2018 Cengage Learning.
All Rights Reserved. 6
Verbal and Nonverbal Behavior
• Eye Contact
• Attentive Listening
• Facial Expressions
• Body Positioning
• Tense/Relaxed Continuum
• Formal/Informal Continuum
• Personal Space
Multicultural Sensitivity and Nonverbal Behavior
Copyright © 2018 Cengage Learning.
All Rights Reserved. 7
Copyright © 2018 Cengage Learning.
All Rights Reserved. 8
Warmth, Empathy, and Genuineness
• Warmth
• Empathy
• Genuineness
Copyright © 2018 Cengage Learning.
All Rights Reserved. 9
Nonverbal Behavior, Communication,
Empowerment, and People Who Have
Physical Disabilities
• People with Visual Impairments
• People with Hearing Impairments
• People with Mobility Disabilities
Copyright © 2018 Cengage Learning.
All Rights Reserved. 10
Communicating with Other People in Macro
Contexts (Slide 1 of 2)
• Simple Encouragement
• Sensitivity to Cultural Differences
• Paraphrasing
• Reflective Responding
• Clarification
• Interpretation
Copyright © 2018 Cengage Learning.
All Rights Reserved. 11
Communicating with Other People in Macro
Contexts (Slide 2 of 2)
• Providing Information
• Emphasizing People’s Strengths
• Summarization
• Eliciting Information
• The Use of “Why?”
• Overlap of Techniques
Copyright © 2018 Cengage Learning.
All Rights Reserved. 12
Appropriate Assertiveness in the Macro
Environment: Empowering Yourself and Others
Copyright © 2018 Cengage Learning.
All Rights Reserved. 13
Nonassertive, Assertive, and Aggressive
Communication
• Each of Us Has Certain Assertive Rights
• The Advantages of Assertiveness
• Assertiveness Training

More Related Content

Similar to Ppt ch03 gpoc

Chapter 12Ethics and Ethical Dilemmas in Practice with
Chapter 12Ethics and Ethical Dilemmas in Practice withChapter 12Ethics and Ethical Dilemmas in Practice with
Chapter 12Ethics and Ethical Dilemmas in Practice with
EstelaJeffery653
 
Brain-Based Learning for Engagement in the Virtual Classroom
Brain-Based Learning for Engagement in the Virtual ClassroomBrain-Based Learning for Engagement in the Virtual Classroom
Brain-Based Learning for Engagement in the Virtual Classroom
Cynthia Clay
 
Ppt ch12 gpoc
Ppt ch12 gpocPpt ch12 gpoc
Ppt ch12 gpoc
TAMUCSocialWork
 
Ch03 Watch Watch: “The Milgram Experiment ” Watch: “The Prison Stanford Exper...
Ch03 Watch Watch: “The Milgram Experiment ” Watch: “The Prison Stanford Exper...Ch03 Watch Watch: “The Milgram Experiment ” Watch: “The Prison Stanford Exper...
Ch03 Watch Watch: “The Milgram Experiment ” Watch: “The Prison Stanford Exper...
pq5jnhdws9
 
Ppt ch02 gpoc
Ppt ch02 gpocPpt ch02 gpoc
Ppt ch02 gpoc
TAMUCSocialWork
 
SAC330 Using questions
SAC330 Using questionsSAC330 Using questions
SAC330 Using questions
BealCollegeOnline
 
clow_imc8_inppt_03.pptx
clow_imc8_inppt_03.pptxclow_imc8_inppt_03.pptx
clow_imc8_inppt_03.pptx
FatimaAbboud1
 
Achieving Maximum Retention: More Brain-Based Principles
Achieving Maximum Retention: More Brain-Based PrinciplesAchieving Maximum Retention: More Brain-Based Principles
Achieving Maximum Retention: More Brain-Based Principles
Cynthia Clay
 
Brain-based Learning in the Virtual Classroom
Brain-based Learning in the Virtual ClassroomBrain-based Learning in the Virtual Classroom
Brain-based Learning in the Virtual Classroom
Cynthia Clay
 

Similar to Ppt ch03 gpoc (9)

Chapter 12Ethics and Ethical Dilemmas in Practice with
Chapter 12Ethics and Ethical Dilemmas in Practice withChapter 12Ethics and Ethical Dilemmas in Practice with
Chapter 12Ethics and Ethical Dilemmas in Practice with
 
Brain-Based Learning for Engagement in the Virtual Classroom
Brain-Based Learning for Engagement in the Virtual ClassroomBrain-Based Learning for Engagement in the Virtual Classroom
Brain-Based Learning for Engagement in the Virtual Classroom
 
Ppt ch12 gpoc
Ppt ch12 gpocPpt ch12 gpoc
Ppt ch12 gpoc
 
Ch03 Watch Watch: “The Milgram Experiment ” Watch: “The Prison Stanford Exper...
Ch03 Watch Watch: “The Milgram Experiment ” Watch: “The Prison Stanford Exper...Ch03 Watch Watch: “The Milgram Experiment ” Watch: “The Prison Stanford Exper...
Ch03 Watch Watch: “The Milgram Experiment ” Watch: “The Prison Stanford Exper...
 
Ppt ch02 gpoc
Ppt ch02 gpocPpt ch02 gpoc
Ppt ch02 gpoc
 
SAC330 Using questions
SAC330 Using questionsSAC330 Using questions
SAC330 Using questions
 
clow_imc8_inppt_03.pptx
clow_imc8_inppt_03.pptxclow_imc8_inppt_03.pptx
clow_imc8_inppt_03.pptx
 
Achieving Maximum Retention: More Brain-Based Principles
Achieving Maximum Retention: More Brain-Based PrinciplesAchieving Maximum Retention: More Brain-Based Principles
Achieving Maximum Retention: More Brain-Based Principles
 
Brain-based Learning in the Virtual Classroom
Brain-based Learning in the Virtual ClassroomBrain-based Learning in the Virtual Classroom
Brain-based Learning in the Virtual Classroom
 

More from TAMUCSocialWork

SWK 422 Chapter 3
SWK 422 Chapter 3SWK 422 Chapter 3
SWK 422 Chapter 3
TAMUCSocialWork
 
SWK 422 Chapter 2
SWK 422 Chapter 2SWK 422 Chapter 2
SWK 422 Chapter 2
TAMUCSocialWork
 
SWK 422 Chapter 1
SWK 422 Chapter 1 SWK 422 Chapter 1
SWK 422 Chapter 1
TAMUCSocialWork
 
SWK 597 Week 10. civil lawsuits and other matters
SWK 597 Week 10. civil lawsuits and other mattersSWK 597 Week 10. civil lawsuits and other matters
SWK 597 Week 10. civil lawsuits and other matters
TAMUCSocialWork
 
SWK 597 Week 9. child protective services
SWK 597 Week 9. child protective servicesSWK 597 Week 9. child protective services
SWK 597 Week 9. child protective services
TAMUCSocialWork
 
SWK 597 Week 8. prisons
SWK 597 Week 8. prisonsSWK 597 Week 8. prisons
SWK 597 Week 8. prisons
TAMUCSocialWork
 
SWK 597 Week 7 criminal justice & drug offenses
SWK 597 Week 7 criminal justice & drug offensesSWK 597 Week 7 criminal justice & drug offenses
SWK 597 Week 7 criminal justice & drug offenses
TAMUCSocialWork
 
SWK 597 Week 6. criminal justice and sexual offenses
SWK 597 Week 6. criminal justice and sexual offensesSWK 597 Week 6. criminal justice and sexual offenses
SWK 597 Week 6. criminal justice and sexual offenses
TAMUCSocialWork
 
SWK 597 Week 5. understading immigration
SWK 597 Week 5. understading immigrationSWK 597 Week 5. understading immigration
SWK 597 Week 5. understading immigration
TAMUCSocialWork
 
SWK 579 Week 4. criminal justice system cont
SWK 579 Week 4. criminal justice system contSWK 579 Week 4. criminal justice system cont
SWK 579 Week 4. criminal justice system cont
TAMUCSocialWork
 
SWK 597 Week 2. administrative protections (2)
SWK 597 Week 2. administrative protections (2)SWK 597 Week 2. administrative protections (2)
SWK 597 Week 2. administrative protections (2)
TAMUCSocialWork
 
SWK 597 Week 1
SWK 597 Week 1 SWK 597 Week 1
SWK 597 Week 1
TAMUCSocialWork
 
SWK-597-43W Chapter 4
SWK-597-43W Chapter 4SWK-597-43W Chapter 4
SWK-597-43W Chapter 4
TAMUCSocialWork
 
SWK-597-43W Chapter 11
SWK-597-43W Chapter 11SWK-597-43W Chapter 11
SWK-597-43W Chapter 11
TAMUCSocialWork
 
SWK-597-43W Chapter 10
SWK-597-43W Chapter 10SWK-597-43W Chapter 10
SWK-597-43W Chapter 10
TAMUCSocialWork
 
SWK-597-43W Chapter 8
SWK-597-43W Chapter 8SWK-597-43W Chapter 8
SWK-597-43W Chapter 8
TAMUCSocialWork
 
SWK-597-43W Chapter 7
SWK-597-43W Chapter 7SWK-597-43W Chapter 7
SWK-597-43W Chapter 7
TAMUCSocialWork
 
SWK-597-43W Chapter 3
SWK-597-43W Chapter 3SWK-597-43W Chapter 3
SWK-597-43W Chapter 3
TAMUCSocialWork
 
SWK 597.43W
SWK 597.43WSWK 597.43W
SWK 597.43W
TAMUCSocialWork
 
Ppt ch14 gpoc
Ppt ch14 gpocPpt ch14 gpoc
Ppt ch14 gpoc
TAMUCSocialWork
 

More from TAMUCSocialWork (20)

SWK 422 Chapter 3
SWK 422 Chapter 3SWK 422 Chapter 3
SWK 422 Chapter 3
 
SWK 422 Chapter 2
SWK 422 Chapter 2SWK 422 Chapter 2
SWK 422 Chapter 2
 
SWK 422 Chapter 1
SWK 422 Chapter 1 SWK 422 Chapter 1
SWK 422 Chapter 1
 
SWK 597 Week 10. civil lawsuits and other matters
SWK 597 Week 10. civil lawsuits and other mattersSWK 597 Week 10. civil lawsuits and other matters
SWK 597 Week 10. civil lawsuits and other matters
 
SWK 597 Week 9. child protective services
SWK 597 Week 9. child protective servicesSWK 597 Week 9. child protective services
SWK 597 Week 9. child protective services
 
SWK 597 Week 8. prisons
SWK 597 Week 8. prisonsSWK 597 Week 8. prisons
SWK 597 Week 8. prisons
 
SWK 597 Week 7 criminal justice & drug offenses
SWK 597 Week 7 criminal justice & drug offensesSWK 597 Week 7 criminal justice & drug offenses
SWK 597 Week 7 criminal justice & drug offenses
 
SWK 597 Week 6. criminal justice and sexual offenses
SWK 597 Week 6. criminal justice and sexual offensesSWK 597 Week 6. criminal justice and sexual offenses
SWK 597 Week 6. criminal justice and sexual offenses
 
SWK 597 Week 5. understading immigration
SWK 597 Week 5. understading immigrationSWK 597 Week 5. understading immigration
SWK 597 Week 5. understading immigration
 
SWK 579 Week 4. criminal justice system cont
SWK 579 Week 4. criminal justice system contSWK 579 Week 4. criminal justice system cont
SWK 579 Week 4. criminal justice system cont
 
SWK 597 Week 2. administrative protections (2)
SWK 597 Week 2. administrative protections (2)SWK 597 Week 2. administrative protections (2)
SWK 597 Week 2. administrative protections (2)
 
SWK 597 Week 1
SWK 597 Week 1 SWK 597 Week 1
SWK 597 Week 1
 
SWK-597-43W Chapter 4
SWK-597-43W Chapter 4SWK-597-43W Chapter 4
SWK-597-43W Chapter 4
 
SWK-597-43W Chapter 11
SWK-597-43W Chapter 11SWK-597-43W Chapter 11
SWK-597-43W Chapter 11
 
SWK-597-43W Chapter 10
SWK-597-43W Chapter 10SWK-597-43W Chapter 10
SWK-597-43W Chapter 10
 
SWK-597-43W Chapter 8
SWK-597-43W Chapter 8SWK-597-43W Chapter 8
SWK-597-43W Chapter 8
 
SWK-597-43W Chapter 7
SWK-597-43W Chapter 7SWK-597-43W Chapter 7
SWK-597-43W Chapter 7
 
SWK-597-43W Chapter 3
SWK-597-43W Chapter 3SWK-597-43W Chapter 3
SWK-597-43W Chapter 3
 
SWK 597.43W
SWK 597.43WSWK 597.43W
SWK 597.43W
 
Ppt ch14 gpoc
Ppt ch14 gpocPpt ch14 gpoc
Ppt ch14 gpoc
 

Recently uploaded

Educational Technology in the Health Sciences
Educational Technology in the Health SciencesEducational Technology in the Health Sciences
Educational Technology in the Health Sciences
Iris Thiele Isip-Tan
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
Krassimira Luka
 
Benner "Expanding Pathways to Publishing Careers"
Benner "Expanding Pathways to Publishing Careers"Benner "Expanding Pathways to Publishing Careers"
Benner "Expanding Pathways to Publishing Careers"
National Information Standards Organization (NISO)
 
Juneteenth Freedom Day 2024 David Douglas School District
Juneteenth Freedom Day 2024 David Douglas School DistrictJuneteenth Freedom Day 2024 David Douglas School District
Juneteenth Freedom Day 2024 David Douglas School District
David Douglas School District
 
Skimbleshanks-The-Railway-Cat by T S Eliot
Skimbleshanks-The-Railway-Cat by T S EliotSkimbleshanks-The-Railway-Cat by T S Eliot
Skimbleshanks-The-Railway-Cat by T S Eliot
nitinpv4ai
 
skeleton System.pdf (skeleton system wow)
skeleton System.pdf (skeleton system wow)skeleton System.pdf (skeleton system wow)
skeleton System.pdf (skeleton system wow)
Mohammad Al-Dhahabi
 
Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10
nitinpv4ai
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
Jyoti Chand
 
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptxNEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
iammrhaywood
 
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
Payaamvohra1
 
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.ppt
Level 3 NCEA - NZ: A  Nation In the Making 1872 - 1900 SML.pptLevel 3 NCEA - NZ: A  Nation In the Making 1872 - 1900 SML.ppt
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.ppt
Henry Hollis
 
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem studentsRHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
Himanshu Rai
 
Pharmaceutics Pharmaceuticals best of brub
Pharmaceutics Pharmaceuticals best of brubPharmaceutics Pharmaceuticals best of brub
Pharmaceutics Pharmaceuticals best of brub
danielkiash986
 
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
indexPub
 
Geography as a Discipline Chapter 1 __ Class 11 Geography NCERT _ Class Notes...
Geography as a Discipline Chapter 1 __ Class 11 Geography NCERT _ Class Notes...Geography as a Discipline Chapter 1 __ Class 11 Geography NCERT _ Class Notes...
Geography as a Discipline Chapter 1 __ Class 11 Geography NCERT _ Class Notes...
ImMuslim
 
Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)
nitinpv4ai
 
How to Predict Vendor Bill Product in Odoo 17
How to Predict Vendor Bill Product in Odoo 17How to Predict Vendor Bill Product in Odoo 17
How to Predict Vendor Bill Product in Odoo 17
Celine George
 
MDP on air pollution of class 8 year 2024-2025
MDP on air pollution of class 8 year 2024-2025MDP on air pollution of class 8 year 2024-2025
MDP on air pollution of class 8 year 2024-2025
khuleseema60
 
Standardized tool for Intelligence test.
Standardized tool for Intelligence test.Standardized tool for Intelligence test.
Standardized tool for Intelligence test.
deepaannamalai16
 
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
TechSoup
 

Recently uploaded (20)

Educational Technology in the Health Sciences
Educational Technology in the Health SciencesEducational Technology in the Health Sciences
Educational Technology in the Health Sciences
 
Temple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation resultsTemple of Asclepius in Thrace. Excavation results
Temple of Asclepius in Thrace. Excavation results
 
Benner "Expanding Pathways to Publishing Careers"
Benner "Expanding Pathways to Publishing Careers"Benner "Expanding Pathways to Publishing Careers"
Benner "Expanding Pathways to Publishing Careers"
 
Juneteenth Freedom Day 2024 David Douglas School District
Juneteenth Freedom Day 2024 David Douglas School DistrictJuneteenth Freedom Day 2024 David Douglas School District
Juneteenth Freedom Day 2024 David Douglas School District
 
Skimbleshanks-The-Railway-Cat by T S Eliot
Skimbleshanks-The-Railway-Cat by T S EliotSkimbleshanks-The-Railway-Cat by T S Eliot
Skimbleshanks-The-Railway-Cat by T S Eliot
 
skeleton System.pdf (skeleton system wow)
skeleton System.pdf (skeleton system wow)skeleton System.pdf (skeleton system wow)
skeleton System.pdf (skeleton system wow)
 
Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10Haunted Houses by H W Longfellow for class 10
Haunted Houses by H W Longfellow for class 10
 
Wound healing PPT
Wound healing PPTWound healing PPT
Wound healing PPT
 
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptxNEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
NEWSPAPERS - QUESTION 1 - REVISION POWERPOINT.pptx
 
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
NIPER 2024 MEMORY BASED QUESTIONS.ANSWERS TO NIPER 2024 QUESTIONS.NIPER JEE 2...
 
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.ppt
Level 3 NCEA - NZ: A  Nation In the Making 1872 - 1900 SML.pptLevel 3 NCEA - NZ: A  Nation In the Making 1872 - 1900 SML.ppt
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.ppt
 
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem studentsRHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
RHEOLOGY Physical pharmaceutics-II notes for B.pharm 4th sem students
 
Pharmaceutics Pharmaceuticals best of brub
Pharmaceutics Pharmaceuticals best of brubPharmaceutics Pharmaceuticals best of brub
Pharmaceutics Pharmaceuticals best of brub
 
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...
 
Geography as a Discipline Chapter 1 __ Class 11 Geography NCERT _ Class Notes...
Geography as a Discipline Chapter 1 __ Class 11 Geography NCERT _ Class Notes...Geography as a Discipline Chapter 1 __ Class 11 Geography NCERT _ Class Notes...
Geography as a Discipline Chapter 1 __ Class 11 Geography NCERT _ Class Notes...
 
Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)Oliver Asks for More by Charles Dickens (9)
Oliver Asks for More by Charles Dickens (9)
 
How to Predict Vendor Bill Product in Odoo 17
How to Predict Vendor Bill Product in Odoo 17How to Predict Vendor Bill Product in Odoo 17
How to Predict Vendor Bill Product in Odoo 17
 
MDP on air pollution of class 8 year 2024-2025
MDP on air pollution of class 8 year 2024-2025MDP on air pollution of class 8 year 2024-2025
MDP on air pollution of class 8 year 2024-2025
 
Standardized tool for Intelligence test.
Standardized tool for Intelligence test.Standardized tool for Intelligence test.
Standardized tool for Intelligence test.
 
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
Elevate Your Nonprofit's Online Presence_ A Guide to Effective SEO Strategies...
 

Ppt ch03 gpoc

  • 1. 1 Chapter 3 Using Micro Skills in the Macro Environment Copyright © 2018 Cengage Learning. All Rights Reserved.
  • 2. Copyright © 2018 Cengage Learning. All Rights Reserved. 2 Introduction Assertiveness Conflict Working with Supervisors
  • 3. Copyright © 2018 Cengage Learning. All Rights Reserved. 3 Beginning Relationships in Macro Practice
  • 4. Copyright © 2018 Cengage Learning. All Rights Reserved. 4 Figure 3.1
  • 5. Copyright © 2018 Cengage Learning. All Rights Reserved. 5 A Review of Basic Micro Skills
  • 6. Copyright © 2018 Cengage Learning. All Rights Reserved. 6 Verbal and Nonverbal Behavior • Eye Contact • Attentive Listening • Facial Expressions • Body Positioning • Tense/Relaxed Continuum • Formal/Informal Continuum • Personal Space Multicultural Sensitivity and Nonverbal Behavior
  • 7. Copyright © 2018 Cengage Learning. All Rights Reserved. 7
  • 8. Copyright © 2018 Cengage Learning. All Rights Reserved. 8 Warmth, Empathy, and Genuineness • Warmth • Empathy • Genuineness
  • 9. Copyright © 2018 Cengage Learning. All Rights Reserved. 9 Nonverbal Behavior, Communication, Empowerment, and People Who Have Physical Disabilities • People with Visual Impairments • People with Hearing Impairments • People with Mobility Disabilities
  • 10. Copyright © 2018 Cengage Learning. All Rights Reserved. 10 Communicating with Other People in Macro Contexts (Slide 1 of 2) • Simple Encouragement • Sensitivity to Cultural Differences • Paraphrasing • Reflective Responding • Clarification • Interpretation
  • 11. Copyright © 2018 Cengage Learning. All Rights Reserved. 11 Communicating with Other People in Macro Contexts (Slide 2 of 2) • Providing Information • Emphasizing People’s Strengths • Summarization • Eliciting Information • The Use of “Why?” • Overlap of Techniques
  • 12. Copyright © 2018 Cengage Learning. All Rights Reserved. 12 Appropriate Assertiveness in the Macro Environment: Empowering Yourself and Others
  • 13. Copyright © 2018 Cengage Learning. All Rights Reserved. 13 Nonassertive, Assertive, and Aggressive Communication • Each of Us Has Certain Assertive Rights • The Advantages of Assertiveness • Assertiveness Training