![Agenda Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to HP PPMC and Service Manager Integration
Similar to HP PPMC and Service Manager Integration (20)
Recently uploaded
Recently uploaded (20)
HP PPMC and Service Manager Integration
- 1. INTEGRATING HP SERVICE MANAGER AND HP PPM CENTER
- 4. About Network Services Company
- 11. Project Overview
- 18. NSC Proposal Process (continued)
- 19. PPMC Dashboards
- 20. Service Manager Process NSC utilizes a 3 tiered approach to Service Management All Interactions are started with Level 1 support and escalated as necessary
- 21. Service Manager & PPMC Integration
- 23. Integration Flows PPMC Work Plan Task Request For Change SM Change SM Change Request For Change PPM RFC
- 25. Results
- 31. Q & A
- 32. THANK YOU
Editor's Notes
- June 12, 2011 HP Confidential
- (SLIDE TIME – 1:00) - I wont spend too much time on who we are, but want to give a quick intro on Acquity Group. We are a Business and IT consulting firm based on of Chicago, IL., been around since 2001. We are a full end to end provider, from strategy and design, to technology implementation/automation. We have seven offices across the US, one in Overland Park, KS, Dallas, TX, Bosie, ID, Scottdale and two in CA, Orange County and LA. We are a gold level partner of HP and were the past winners of the PPMC Strategic Implementation of the Year for the work we did at Garmin in 2007 and the project we did with George Washington University in 2008.
- Establishing connection from SaaS to On-sight Troubleshooting made difficult by needing SaaS resources to be available Business process design needs to be scalable to accommodate different types of projects Approval workflows need to be well thought out to eliminate bottlenecks
- Training and Education uCMDB Integration Metrics Reporting