1. POS
RETURNS

2. Big R Return
Policy
o Returns will be refunded in the
tender the item was purchased
o Cash refund with cash receipt Only
o No Receipt will receive merchandise
credit
o Must Capture Customers Info

3. Big R Return
Policy
o All Returns require a mangers
Override
o All cash returns over $200 must go
thru a corporate check (or get OP’s
approval)
o All check returns must clear a 10 day
waiting period

4. Receipt
Verification
If customer has receipt, proceed
with the return
If customer does not have a
receipt you will attempt to locate
it

5. Receipt
Look-up
Scan the item you are wising to return
Then select the Quick Recall Button or
<CTRL R>
This viewer will pull up all the times that sku
was purchased
Now select your store # that the customer
purchased the item to narrow down the
search.

6. Receipt
Look-Up
Select the correct receipt to
verify the purchase price
Double click on the line to view
the pricing on that receipt
On the bottom it will show the
tender

7. No Receipt
If you can not locate the purchase we will
return the item for store credit and for the
lowest sale price
Scan the item and select the / display key
Scroll thru it until you get to the final screen
This will give you the lowest sale price.

8. Return
The Item
Once you know the amount and the tender
of the purchase you can start the return.
Simply scan the item in the Item/SKU field
Select the Qty
Input the amount for the item
Press <*> to credit the item

9. Select Return
Type
Now you will select the type of return
R-Regular Return
(is the item sellable)
D-Defective
(Manufacture Flaw)
E-Exchange for Defective
(Do Not Use)

10. Manager
Override
The screen will prompt a
managers override pop-up
Page Manager for override

11. Reference
Return
Once you select the type of return it will
Post the Credit item
Be sure to Reference EVERY return with
the manager initials, then a quick description
of why the customer is returning the item.
If it is a complex explanation, feel free to
utilize F3 to explain in further detail

12. Additional
Items
You may now add additional returns or you
may scan the regular price items
Press Total

13. Customer
Information
Input Customers information
(driver’s license # is not required)
All Returns REQUIRE customer
information. Big R verifies returns
Select OK

14. Refund Total
If the total is in Red it is a Refund
If items were added and the total and is now
in Blue, it has deducted the returned amount
from the regular priced items, and the
amount remaining to be paid is in Blue.
Proceed as normal.

15. Refund Check
All Cash Refunds over $200 & checks that have
not cleared the 10 day window
At the Total Screen
F2 Alternate Tender
Select 1 for refund check
*Be sure to communicate with management, we
need to follow up with a e-mail to Accounts
Payable as well as the Accounting Dept. to
issue the check.

16. COMPLETE
RETURNS