The document provides guidance on addressing poor employee performance. It recommends first having an informal chat to determine if the issue is serious. If serious, a formal process should begin with (1) inviting the employee to a meeting in writing, (2) holding the meeting to discuss evidence and get the employee's response, (3) communicating the decision in writing including action points and consequences for failure to improve within a set time frame. The employer is responsible for supporting improvement efforts and providing training if needed. If problems continue, the process should be repeated before considering dismissal or reassignment through disciplinary action.