This document discusses strategies for managers to stay plugged in using technology in the workplace. It provides scenarios for different work situations and asks the reader to choose options on how to address them. It also discusses three practices of plugged-in managers: stop, look, and listen. Graphs are included to illustrate different scenario options. The document is authored by Prof. Terri Griffith and provides additional resources including her website and blog.
Transform Entire Organizations by Incorporating Firstline WorkersDavid J Rosenthal
Maximize the impact of your Firstline Workers
Firstline Workers, the lifeblood of manufacturing, retail, healthcare, government, and many other sectors, are the first in line to engage with customers, represent a company’s brand, and see products and services in action. Office 365 delivers the right tools and technologies to maximize the impact of these strategically vital workers. Office 365 makes it easy for them to communicate, manage their work lives, train to improve their skills, and share ideas and knowledge
Office 365 Tour South Africa - Port Elizabeth - Without Change, There Would B...Heather Newman
We all want to be quicker, more productive and collaborate rapidly on any device at any time. The good news is that our technology continues to innovate at the speed of light. The bad news is true adoption is sorely lacking, we often stick to what we know.
Join Heather Newman, Microsoft MVP and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a metamorphic change in employee productivity and simple tips and tricks for using Microsoft Teams and Microsoft Planner on the go.
You’ll leave this session with a clear understanding of how your employees can leverage both Microsoft Teams and Planner together with OneNote, OneDrive and SharePoint.
Shazam!
Virtual teams are more common than ever.
They allow companies to expand their reach and provide employees with opportunities they would not have otherwise had. However, managing virtual teams also comes with unique challenges that require special solutions.
In this article, we will discuss all of the necessary steps and strategies a virtual team manager should undertake to successfully lead his or her remote teams without any confusion or frustration.
Two stories of self-designing feature teams and learnings from that experience. The autonomy of teams to form and re-form themselves to build teams, that manage themselves to deliver value to customers frequently can be a real boost of motivation and performance.
Designing and planning to test a new idea/product/featureJeremy Horn
Slides Alberto Simon recently used in his discussion w/ mentees of The Product Mentor.
Synopsis: The best techniques on avoiding pitfalls such as over scoping, missing key use case coverage, ability to test measurably when building a new product or feature. It will include some tips and guidance on how to select what's truly critical for version1 and building it in a reasonable timeframe.
The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…Better Decisions. Better Products. Better Product People.
Throughout the program, each mentor leads a conversation in an area of their expertise that is live streamed and available to both mentee and the broader product community.
http://TheProductMentor.com
This is a presentation that Margaret Menzies has used to introduce myself to new teams. The last section is an executive summary of Scrum methodology and a basic implementation schedule.
This session was given at the Agile Practitioners - IL 4th group meeting (November 2011).
In this talk i discussed how to apply Agile inside specific teams in a bigger waterfall organization, without the need to completely change it.
Transform Entire Organizations by Incorporating Firstline WorkersDavid J Rosenthal
Maximize the impact of your Firstline Workers
Firstline Workers, the lifeblood of manufacturing, retail, healthcare, government, and many other sectors, are the first in line to engage with customers, represent a company’s brand, and see products and services in action. Office 365 delivers the right tools and technologies to maximize the impact of these strategically vital workers. Office 365 makes it easy for them to communicate, manage their work lives, train to improve their skills, and share ideas and knowledge
Office 365 Tour South Africa - Port Elizabeth - Without Change, There Would B...Heather Newman
We all want to be quicker, more productive and collaborate rapidly on any device at any time. The good news is that our technology continues to innovate at the speed of light. The bad news is true adoption is sorely lacking, we often stick to what we know.
Join Heather Newman, Microsoft MVP and Chief Marketing Officer of Content Panda, as she uses real-world use cases to provide you the blueprint for a metamorphic change in employee productivity and simple tips and tricks for using Microsoft Teams and Microsoft Planner on the go.
You’ll leave this session with a clear understanding of how your employees can leverage both Microsoft Teams and Planner together with OneNote, OneDrive and SharePoint.
Shazam!
Virtual teams are more common than ever.
They allow companies to expand their reach and provide employees with opportunities they would not have otherwise had. However, managing virtual teams also comes with unique challenges that require special solutions.
In this article, we will discuss all of the necessary steps and strategies a virtual team manager should undertake to successfully lead his or her remote teams without any confusion or frustration.
Two stories of self-designing feature teams and learnings from that experience. The autonomy of teams to form and re-form themselves to build teams, that manage themselves to deliver value to customers frequently can be a real boost of motivation and performance.
Designing and planning to test a new idea/product/featureJeremy Horn
Slides Alberto Simon recently used in his discussion w/ mentees of The Product Mentor.
Synopsis: The best techniques on avoiding pitfalls such as over scoping, missing key use case coverage, ability to test measurably when building a new product or feature. It will include some tips and guidance on how to select what's truly critical for version1 and building it in a reasonable timeframe.
The Product Mentor is a program designed to pair Product Mentors and Mentees from around the World, across all industries, from start-up to enterprise, guided by the fundamental goals…Better Decisions. Better Products. Better Product People.
Throughout the program, each mentor leads a conversation in an area of their expertise that is live streamed and available to both mentee and the broader product community.
http://TheProductMentor.com
This is a presentation that Margaret Menzies has used to introduce myself to new teams. The last section is an executive summary of Scrum methodology and a basic implementation schedule.
This session was given at the Agile Practitioners - IL 4th group meeting (November 2011).
In this talk i discussed how to apply Agile inside specific teams in a bigger waterfall organization, without the need to completely change it.
Building a Business Case for Content Strategy InitiativesJack Molisani
Do you think it’s obvious that investing in content strategy/content management now will save your company money in the long run? Are you frustrated when Management doesn’t instantly agree?
Building a business case for resources can be challenging, especially if you have few (if any) credible metrics to quote. This session covers sources of metrics and ROI for building a business case for content strategy initiatives.
Supporting 15k Customers Without Losing Too Much HairAtlassian
When developers try to support the products they build, they often oscillate between two pitfalls: neglect and burnout. In this presentation, you'll learn how to build a responsive, stable support infrastructure for products without running developers ragged. We’ll talk through onboarding a first-tier support team, educating users on how to ask for help, and using automation to make responses consistent and efficient. Finally we'll cover how Jira Service Desk and the Atlassian Community site work together as support forums across a wide suite of products.
Agile Collaboration in a Virtual World: Harnessing Social Media, Web 2.0 and ...Wrike
Andrew Filev, Cornelius Fichtner and Elizabeth Harrin, members of PMI New Media Council, share practical tips for making virtual collaboration easy and efficient.
Nguyen Vu Hung - Software Project Management with Jira AgileVu Hung Nguyen
Biography:
Nguyen Vu Hung is the CLO of Septeni Technology, a development center of Tokyo based Septeni Group that focuses on developing and operating, mostly, web-based online advertisement systems. He has numerous years of IT and software development, project/product management in both Japan and Vietnam. Considering himself as a FOSS and Agile evangelist and being a Agile lover and an CLO, he is also interested in not-so-related domains such as human resource management and (organization) (re)structuring. Hung is interested in: – Agile/Scrum and the alikes – Open Source – Project Management
Software project management with Jira Agile:
In this workshop, I will share hand-on experience on how using Jira Agile to manage project in Agile/Scrum ways. The workshop will guide you:
– How to create and manage your product backlog, sprints backlog using Confluence
– How to manage sprint backlog using Confluence, link it with JIRA
– How to manage daily tasks and stories in JIRA
– Using Scrum board, Epic
– Make Sprint report, Velocity chart
– Using Planning and Estimating
Goal of this session:
Master Scrum Artifacts using JIRA
References:
http://agiletourvietnam.org/speakers/
http://agiletourvietnam.org/speaker/nguyen-vu-hung/
http://agiletourvietnam.org/session/software-project-management-with-jira-agile/
Jornada Origen Visionarios UAI Chile 2013: La idea de cambiar el mundo está ampliamente difundida; la invitación es a cuestionar el Origen de nuestras intenciones de cambiar el mundo y tratar de indagar si acaso nuestras pretensiones pudiesen ser algo más egoístas y cómodas de lo que pensamos.
CdCon + GitOpsCon 2023 in Vancouver Canada. Slidedeck for the talk on Scaling Software Delivery: A framework for developer enablement through devRel and outreach.
Acid Tango | 5 things to consider when building an in-house product teamElena González Castillo
Once digital products are built, CTOs need to decide whether to keep a tech partner or build their own product team. Here are some things to keep into account if you go for the latter.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
Bringing User-CenteredDesign Practices intoAgile Development Projectsabcd82
Bringing User-CenteredDesign Practices intoAgile Development Projects -This full day tutorial seeks to explain Agile Development\'s incremental release and iterative development strategy from the perspective of a user centered design practitioner. Practical advice is given on making Agile development more user-centric.
Anastasiia Khait: Building Product Passion: Empowering Development Teams thro...Lviv Startup Club
Anastasiia Khait: Building Product Passion: Empowering Development Teams through "Know Your Product" Initiative (UA)
UA Online PMDay 2024 Spring
Website – www.pmday.org/online
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Building a Business Case for Content Strategy InitiativesJack Molisani
Do you think it’s obvious that investing in content strategy/content management now will save your company money in the long run? Are you frustrated when Management doesn’t instantly agree?
Building a business case for resources can be challenging, especially if you have few (if any) credible metrics to quote. This session covers sources of metrics and ROI for building a business case for content strategy initiatives.
Supporting 15k Customers Without Losing Too Much HairAtlassian
When developers try to support the products they build, they often oscillate between two pitfalls: neglect and burnout. In this presentation, you'll learn how to build a responsive, stable support infrastructure for products without running developers ragged. We’ll talk through onboarding a first-tier support team, educating users on how to ask for help, and using automation to make responses consistent and efficient. Finally we'll cover how Jira Service Desk and the Atlassian Community site work together as support forums across a wide suite of products.
Agile Collaboration in a Virtual World: Harnessing Social Media, Web 2.0 and ...Wrike
Andrew Filev, Cornelius Fichtner and Elizabeth Harrin, members of PMI New Media Council, share practical tips for making virtual collaboration easy and efficient.
Nguyen Vu Hung - Software Project Management with Jira AgileVu Hung Nguyen
Biography:
Nguyen Vu Hung is the CLO of Septeni Technology, a development center of Tokyo based Septeni Group that focuses on developing and operating, mostly, web-based online advertisement systems. He has numerous years of IT and software development, project/product management in both Japan and Vietnam. Considering himself as a FOSS and Agile evangelist and being a Agile lover and an CLO, he is also interested in not-so-related domains such as human resource management and (organization) (re)structuring. Hung is interested in: – Agile/Scrum and the alikes – Open Source – Project Management
Software project management with Jira Agile:
In this workshop, I will share hand-on experience on how using Jira Agile to manage project in Agile/Scrum ways. The workshop will guide you:
– How to create and manage your product backlog, sprints backlog using Confluence
– How to manage sprint backlog using Confluence, link it with JIRA
– How to manage daily tasks and stories in JIRA
– Using Scrum board, Epic
– Make Sprint report, Velocity chart
– Using Planning and Estimating
Goal of this session:
Master Scrum Artifacts using JIRA
References:
http://agiletourvietnam.org/speakers/
http://agiletourvietnam.org/speaker/nguyen-vu-hung/
http://agiletourvietnam.org/session/software-project-management-with-jira-agile/
Jornada Origen Visionarios UAI Chile 2013: La idea de cambiar el mundo está ampliamente difundida; la invitación es a cuestionar el Origen de nuestras intenciones de cambiar el mundo y tratar de indagar si acaso nuestras pretensiones pudiesen ser algo más egoístas y cómodas de lo que pensamos.
CdCon + GitOpsCon 2023 in Vancouver Canada. Slidedeck for the talk on Scaling Software Delivery: A framework for developer enablement through devRel and outreach.
Acid Tango | 5 things to consider when building an in-house product teamElena González Castillo
Once digital products are built, CTOs need to decide whether to keep a tech partner or build their own product team. Here are some things to keep into account if you go for the latter.
Moving from Collaboration Pilot to Successful ImplementationChristian Buckley
One of the most common SharePoint and Office 365 failures is deploying the platform without a pilot. The collaboration pilot is an essential step for any enterprise deployment – and there are most definitely “best practices” you should consider.
Presentation given by Beezy Chief Evangelist and 6-time Microsoft MVP Christian Buckley walking through a repeatable process for running successful collaboration pilots, from management buy-in through to customer adoption planning.
Bringing User-CenteredDesign Practices intoAgile Development Projectsabcd82
Bringing User-CenteredDesign Practices intoAgile Development Projects -This full day tutorial seeks to explain Agile Development\'s incremental release and iterative development strategy from the perspective of a user centered design practitioner. Practical advice is given on making Agile development more user-centric.
Anastasiia Khait: Building Product Passion: Empowering Development Teams thro...Lviv Startup Club
Anastasiia Khait: Building Product Passion: Empowering Development Teams through "Know Your Product" Initiative (UA)
UA Online PMDay 2024 Spring
Website – www.pmday.org/online
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Agile Business Day 2020 - Refinement- Unlock the full potential of your refi...Derk-Jan de Grood
Good refinement makes development more predictable, leads to better solutions and enables the Product Owner to set the right priorities. Still many teams fail to unlock the full potential of refinement. Join this session to get practical tips to get more out of your refinement sessions.I have guided many teams during their transition toward Agile. Initially most attention went to the ceremonies and understanding the agile values. Experience taught me that when the team gets up to speed refinement becomes a bottleneck. Crucial because good refinement makes development more predictable, leads to better solutions and enables the Product Owner to set the right priorities.Unfortunately, I see many teams that do not unlock the full potential of refinement. Not only is the time spent on refinement often limited, many of the refinement meetings I join are inefficient. I meet teams that spent half the meeting watching the Product Owner entering the new backlog items in the workflow system. Although they poker the user stories afterwards, little time is left to discussions the best solution and risks that need to be avoided.In this talk I will focus on the following topics• Advantages of good refinement and what I see in daily practise• How we can boost the potential of Refinement by organising it as a process rather than a meeting• Introduction of challenging questions that can be used to prepare your refinement• And last but not least, how you can involve the off-site team members of distributed teamsJoin this session if you are an Agile Coach of SM and want to help your team(s) to get more out of refinement. If you are a PO and feel a need to boost quality and predictability, or if you are a member of a distributed team and want to involve your fellow team members making better solutions.
The Top Process Management Software That Will Make Your 2023 GreatKashish Trivedi
Recurring work is an absolute pain. With all your responsibility, the last thing you want to do is spend your valuable time doing work that doesn’t need to be done. The answer? Process management software. But that isn’t the real issue, is it? You understand that process management software can help you increase productivity while saving you time and money. The problem is that there are tons of software options on the market. You’re likely overwhelmed with the endless products presented to you in a single Google search. This list will give you all the information you need to understand your team’s needs and ensure you make the best purchase decision.
Business Analyst Interview Questions with Answers, Business Analysis Interview Questions with answers, BA Interview Questions, Interview questions for business analyst, Business Analyst interview questions and answers, Real interview questions for business analysts, Hard interview questions during Business Analyst Interview, How to crack business analyst interview, BA Interview questions,
Why outsource at all, why Scrum and how to find a perfect candidate to do the job?
What are the advantages of reading the e-book?
#Better understanding of basic Scrum, Agile and outsourcing method,
#Understanding of the importance of group work and consequences of that approach,
#Understanding of business value that comes with getting project done in Scrum,
#Better understanding and need of preparedness for making a project in Scrum.
Why outsource at all, why Scrum and how to find a perfect candidate to do the job?
Advantages of reading the e-book:
Better understanding of basic Scrum, Agile and outsourcing method,
Understanding of the importance of group work and consequences of that approach,
Understanding of business value that comes with getting project done in Scrum,
Better understanding and need of preparedness for making a project in Scrum.
Final session of executive session at the Kellogg Graduate School of Management's Allen Center program "Leading into the Future." http://www.kellogg.northwestern.edu/execed/programs/century.aspx
Leading into the Future: Leading, Leap of Faith & ExperimentsTerri Griffith
Light-weight experiments for organizational innovation. Part of Allen Center program: Leading into the Future http://www.kellogg.northwestern.edu/execed/programs/century.aspx
Part of Kellogg GMS Allen Center program on Leading into the Future http://www.kellogg.northwestern.edu/execed/programs/century.aspx. Section on Demands on 21st Century organizations
Tighter Ties: The Future of Work, Higher Education, and Professional DevelopmentTerri Griffith
Presentation for the Global Workshop on Freelancing and Independent Professional Research, 26-27th Nov 2015. Universities, organizations, and workers -- working together to create effective lifelong learning.
Are 20th Century Constraints Holding Back Open Innovation? (Yes!)Terri Griffith
Managers who want to be strategic about open innovation need to let go of practices that might have worked in the 20th century but are outmoded in the faster-paced, more collaborative, technology-reliant 21st century.
New Faculty Workshop -- Research InfluenceTerri Griffith
Presentation to the new faculty of Santa Clara University. Focus on how to help get their work noticed, and how to help their journals help them... get their work noticed.
Presented as part of a panel session at the 2015 Hawaii International Conference on Systems Sciences (HICSS-48). Panel topic: The role of technology and automation in modern service systems
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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4.5
Be clear with stakeholders
that all formal meetings will
be held face-to-face.
Discussion between meetings
is supported by technology
with voting, chat, and
collaborative documents with
pre-set templates.
Face-to-face
presentations, discussion, and
voting will be used to make
your decisions. Stakeholders
with prior experience will
share their methodologies
and best practices.
Virtual collaboration will be
used for each stage. Formal
meetings will be held using
the online meeting tools and
communication in-between
meetings will be by electronic
voting and other collaboration
tools.
Highlight technology and
organizational options. Have
stakeholders identify their
communication and
collaboration preferences and
restrictions. First meeting is
face to face and next steps
will be determined there.
Schedule a conference call for
all stakeholders. Ask people
from prior projects to share
their experiences. Hold a vote
during this call to determine
how the group will
collaborate.
Experts
Novices
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Let each employee decide for
him or herself which features
to make active. Employees
can make adjustments at any
time. Teams can make
adjustments as they work
through different stages of
their projects.
Take a viral approach to the
implementation of the new
tool. Make all the features
available to everyone in the
organization. Tell two of the
company's top collaboration
leaders about the tool and let
them spread word.
Provide detailed on-line
training covering all the
features and uses. Leave all
the options available. When
an employee logs on, they will
pick either "novice" or
"advanced" view so they see
expertise-appropriate options.
Activate the file sharing and
discussion features of the
tool. Cover uses of file sharing
and discussion in face-to-face
and on-line training. Hold
more training and activate
other features after the
employees have experience.
Provide detailed training on
file sharing and discussion.
Cover use cases for file
sharing and discussion. After
six months, review of the file
sharing and discussion
features and consider new
features and uses.
Experts
Novices
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5
Contact the service rep and
ask him to stop until you've
had a chance to clear this
approach with the company
information technology
security department. Also
contact the marketing
department and ask for
guidance.
Organize and train a team of
customer service reps to help
the first service rep as public
interest grows. Have this team
create guidelines and tools
for other areas of the
organization to use.
Add a computer monitoring
tool to keep track of the
customer and service rep
activities on public social
media sites. Create an
automated policy message
that posts each time an
employee goes to a social
media site.
Take a "wait and see"
approach. See if new
techniques are developed and
what happens to the
customer satisfaction ratings.
Encourage other reps to try
new techniques.
Create a technology system
that automatically blocks
access to social media sites
from company computers. An
automated message will
appear on employee
computer screens if they try
to access social media sites.
Experts
Novices
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4
4.5
Move up the pace of the
workflow automation
implementation. Use the pre-
configured templates
provided by the technology
vendor. These templates
include a full set of back-office
banking tools and the ability
to train employees using test
data from similar
Implement the workflow
technology given your best
analysis of how the work
should be done and based on
your extensive history with
similar organizations. Provide
training on how to use the
new tools effectively and give
case examples of how other
banks ha
Turn over the ultimate design
and implementation of the
workflow automation tool and
process to a group of
employees. They have heard
the assessment that there is
no creativity or motivation in
the bank and so understand
the difficulties they face.
Put the technology adoption
on hold. Work with a subset
of the back office employees
and salespeople via
workshops on workflow and
organizational process.
Facilitate their decision
making around new ways of
doing this work, but let them
drive the decision
Engage a recruiter to help you
hire five loan processing
employees from your
competitor where a similar
implementation has already
been successful. Implement
workflow management as it
has been done in their
organization. Provide training
to match this pro
Experts
Novices
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Break the project down into
tightly defined pieces for
which clear start and finish
metrics can be identified.
Have small teams made up of
either all United States or all
China employees work on the
tightly defined pieces and
assemble at the end.
Let the workflow and process
emerge based on the
experience and training of the
engineers. Have meetings at
important milestones where
you assess the current
methods and consider
whether changes should be
implemented.
Require a “level playing
field.― All team members
will telecommute (work from
home) and use the
company’s sophisticated
technology tools to share and
communicate the work.
Everyone is working from the
same location -- the Internet.
Create sub-teams with
engineers from both the
United States and China. Give
these sub-teams tightly
defined projects; then put
them all together at the end.
Use video conferencing and
small group trips between the
full-team meetings.
Create one team consisting of
all the engineers at both
locations. Give responsibility
for the whole project to the
single team, but let sub-
groups emerge. Give the team
a budget that they can use to
fund travel or
communications tools.
Experts
Novices
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Bring together
representatives from the
different functions of the two
companies. Give them a
budget, a target requested
time frame, information
about the square footage you
have, and the phone numbers
of the top facilities and
collaboration consultants.
Buy the "Innovation System"
furniture set from the world
leader in innovative office
space furnishings. This system
of furnishings has been
written up in your industry's
trade magazines and is being
used at a competing firm that
you see as having the most
Work with a merger specialist
who has helped many other
companies your size merge
effectively. Work with the
specialist to create a merger
taskforce made up leaders
from each of the functional
areas from both
organizations. Spend the
majority of your deci
Form a taskforce with people
elected from each of the
functional areas of both
organizations. Share the
merger goals with the whole
new organization and have
employees submit office
designs to support the goals.
Select office systems that
both support th
Use a merger and office
interiors specialist to assess
the new work space and new
ways of working. Have top
management from both the
merging companies decide
where different employees
will have their offices. Create
a system that that is both
efficient an
Experts
Novices
Rather than define them in words, let define them through a game
The joy of something like an iPhoneMany people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us."iPhone 4 32GB Black" by Yutaka Tsutano (www.flickr.com/photos/ivyfield/4731067532) CC by 2.0, Derivative (?)http://www.flickr.com/photos/ivyfield/4731067532Cropped left and right sides, blank space
30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
My own book, Plugged-In is about how we mix together people, technology, and organizational process 3 Dimensions – PTO – some of you may know this as sociotechnical systems design3 Practices3 Levels
No single technology tool can be a success, no single organizational practice change can be a success. We need to design our work as systems.We’ve known this since the 1950s if not before. Some No Silver (Magic Bullets)The interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.
30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
30” tube – Proponents of traditional MRI say that claustrophobia related to the size of the tube in “not a big deal” even though enough concerns were voiced by patients to prompt the creation of open-sided MRIs. At least at the time, around 1995 there were performance differences – a technology dimension – but these could be traded-off against physical size and feelings.
Some individual contributors, managers, and organizations – just get that silver bullets won’t work – they are plugged-in. A couple of examples:
3 Dimensions People, Technology, Organizational process, 3 practicesThe interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.Providence shared through talking with their peers and the pressZappos by creating an entire arm of training outreach ZapposInsights.
If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
In Teams – Decide if you want to change any of your marks – new marks on the left…3 Dimensions People, Technology, Organizational process, 3 practicesThe interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.Providence shared through talking with their peers and the pressZappos by creating an entire arm of training outreach ZapposInsights.
3 Dimensions People, Technology, Organizational process, 3 practicesThe interviews and research I’ve done suggest that there are three practices that plugged-in managers follow:Stop-Look-Listen: Be reflective about your needs and options, then listen to feedback as you take your first steps.Mixing: Create an alignment of people, technology tools, and organizational process that works for the given situation.Sharing: Practicing plugged-in management in public through modeling, being explicit about your methods, mentoring others as they try the plugged-in approach on their own.Providence shared through talking with their peers and the pressZappos by creating an entire arm of training outreach ZapposInsights.
If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
Stop-look-listen = recognition
If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
Just like these ingredients on their own don’t make a chocolate chip cookiehttp://www.flickr.com/photos/14657061@N00/5606687561/sizes/m/in/photostream/
The joy of something like an iPhoneMany people say that the great success of Apple is do to the tight integration of their hardware and services and how they work with, rather than against us."iPhone 4 32GB Black" by Yutaka Tsutano (www.flickr.com/photos/ivyfield/4731067532) CC by 2.0, Derivative (?)http://www.flickr.com/photos/ivyfield/4731067532Cropped left and right sides, blank space
Keith Glynn & Tony HsiehMoved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed.Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.Employee excursions from HQ to the Fulfillment center are vice versa
Moved away from drop shipping as they realized that their entire strategy should be built around Wow! Customer service.Eventually this led to them running their own fulfillment center right next to UPS in Kentucky – It’s all about reliability and speed.Random storage of items on human-sized racks – random so people can quickly differentiate the product they are looking for as they reach the location.Each item is individually marked with a license plate number so it can be tracked as it goes and and if it comes back.Employee excursions from HQ to the Fulfillment center are vice versa
Nurse Judy and the Cardiac critical care teamScheduled bi-pass4-6 hoursWent on a field trip to see about bringing care to the patientChanged the technology,the training, and the shifts, expected that this would be better for patient & familyCNO Kim WilliamsDr. Brevig
Think about how many blood pressure checks and hospital meals their patients avoid
If you address all three dimensions and follow three simple practices – your work, your team, and your organizations will benefit.
Sharing
3 Dimensions, 3 practices
3 Dimensions, 3 practices
3 Dimensions, 3 practices
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