This document provides a step-by-step guide for creating flow charts and small multiples using Adobe Illustrator. It reviews Illustrator tools such as selection, direct selection, layers, and align. It then outlines an 11-step process for making a flow chart on reporting landlord complaints, including adding text, shapes, arrows, and formatting lines. It also describes a 7-step method for creating small multiples diagrams to show traffic accident data over time using techniques like tracing, copying, and applying new graphic conventions.