Piyush Jain is a SAP Solution Manager consultant with over 3 years of experience in Solution Manager operations across various industries. He has expertise in areas such as Change Request Management, Incident Management, Technical Monitoring, Business Process Monitoring, Custom Code Lifecycle Management, and more. Some of Piyush's key engagements include implementing Change Request Management, Retrofit, and CSOL for Woolworths and configuring Technical Monitoring and Business Process Monitoring for Sony Pictures Entertainment. He is proficient in Solution Manager versions 7.1 and 7.2 and is looking to further expand his expertise.

1. PiyushJain Email: 20piyushjain@gmail.com
SAP Solution ManagerConsultant Mob: +91 8460919719/8432372963
Position @ TCS : SAP Solution Manager CoE Consultant
Professional Experience :
 Having Around 3 Years of experience in different Solution Manager Operations across different
industries and geography.
• Performed roleof SAP BASIS Trainee, Completed various modules in SAP BASIS
(TADM_10_1,TADM_10_2,TADM_12_1,TADM_12_2,TADM51).
• Worked on RunSAP Operation Implementations Projects across theglobe.
• Worked upon various SolMan Functionalities likeChaRM,IncidentManagement, Technical
Monitoring,SolMan Upgrade etc .
• Performed CCLM and SEA configuration.
• Performed various prerequisitein SolMan and EWA Generation.
• Parton various activity related to Basis likeKernel,SP Upgrade, Security, STMS configuration etc.
• Understandingon Operational Control Centre OCC setup.
• Worked on Business Process Operations,TestManagement, BPCA, Job SchedulingManagement
etc.
• Worked on Data Volume Management
• Possess good communication and relationship managementskills.
• Vast Experience in SAP SolMan troubleshooting.
• Hands on experience on SAP Solution Manager 7.2
• Configure and worked on ChaRM in SolMan 7.2
• Presales experienceto design SolMan implementation Project Plans
• Havingdirectinteraction with many customers to present SolMan capability
• As partof TCS SolMan CoE, supported various TCS Customers for small durations.
Certification:
• SM200 Certified
• SAP BASIS Certification in TCS Internal Certification Drive
Academic Details:
Course Institution
Board/
University
Year of
Passing
Percentage
B.Tech- ECE
University College of Engineering,Kota
Rajasthan
Technical
University,
Rajasthan
2013 70%
H.S.C Delhi Senior Secondary School,Alwar State Board 2009 84%
S.S.C Jain Senior Secondary School,Alwar State Board 2007 80%

2. Technical Skills
 Change Request Management, Retrofit and CSOL.
 Incident Management
 Application Operation ( System Monitoring, BI, PI, Job and Process Chain
Monitoring , End User Experience Monitoring and Data Volume Management)
 Business Process Operation ( Business Process Monitoring, Improvements and
Analytics)
 Custom Code Lifecycle Management
 Scope and Effort Analyzer
 Diagnostic Agent Installation and Managed System Configuration
 SolMan System Preparation , Infrastructure Preparation and Basic Configuration
 TCS RunSAP Innovation Dashboards
 SAP SolMan Upgrade
SAP Major Clients
 Nielson
 Birla Carbon
 Cardinal
 Thomson and Reuters
 Roche Pharma
 Panalpina
 Voltas
 GE Power and Water
 Woolworths
 Sony Picture and Entertainment
Project Details:
Customer
Panalpina
Duration June ’14 to Aug’14
Project OCC Implementation
Role SAP SolMan Consultant
Technical Responsibilities:
 Performed SystemMonitoring for Production System
 Data Validation and Troubleshooting for grey KPIs

3.  Validation of Root Cause Analysis data
 KT to Basis to team to remove manual monitoring
Customer
Nielson
Duration Aug ’14 to Sept ’14
Project ChaRM Implementation
Role Solution Manager Consultant
Responsibilities:
 CHARM -Proposed Change Request Management for Nielson
 E2E Implementation of ChaRM for ECC and SRM Landscape
 Customized workflow of Urgent Change based upon customer existing change management.
 Created new Business Partner Function and introduced new status in Urgent Change
 Enhanced Urgent Change Screen for new BPF and Reference Field.
Customer
Roche Pharmaceuticals
Duration Dec’14 to Dec ’15
Project System Monitoring Implementation
Role SolMan Consultant
Responsibilities:
 Implementation of System Monitoring on 20+ SAP Landscape including Development and QA
System as well
 Installation DAA on all included servers and enable HA on required server
 Managed System Configuration for all systemin SolMan QA and SolMan PRD System
 Designed different monitoring template for Dev, QA and PRD System.
 Troubleshooting various monitoring related issue while implementation.
 End User training for System Monitoring and Alert Handling process
Customer
Cardinal Healthcare
Duration March ’15 to April ’15
Project Enhanced ChaRM Implementation
Role Solution Manager Consultant
Responsibilities:
 Validation of ChaRM setup in SolMan Dev System

4.  Configure Retrofit and CSOL for Dev systemin SolMan Dev Environment
 Move Delta Changes in SolMan Production System
 Configured Retrofit and CSOL in SolMan production System
 Defined Best Practice to utilize Retrofit and CSOL to handle parallel landscape.
Customer
Woolworths
Duration Jan ’15 to Present
Project Solution Manager 7.1 Implementation & Support& 7.2 Upgrade
Role Solution Manager Lead and Consultant
Responsibilities:
 Change Management Implementation for BAU and Project Landscape
o Designed the flow of Change management for the respective business procedure
 Created Approval Procedures for the business flow for RfC, Normal Change,
Urgent Change, Defect Correction
 Action Profile Configuration for all the statuses
 Status profile configuration
 Change Management Role design according to the SPOC/End User
 CRM_UI Screen Configuration
 Retrofit Configuration
 CSOL Configuration
 User Manual for Change Management Process
 End User Training
 CCLM and SEA Implementation
 Configured Custom Code Lifecycle Management for UAT and Production ECC
System
 On top of CCLM, SEA reports generated to support future planned upgrades
 Helped ABAPer to understand CCLM outcome to remove necessary customcodes
 Business Process Monitoring
 Defined New Business Process Step and activated Table Entry counter KPI
 Alert Handling and validation for same
 Handover to support team
 Solution Manager7.2 Upgrade
 Configured all SolMan PRD scenario in SolMan Dev environment like ChaRM ,
BPMon, Solution Documentation, SystemMonitoring, PI Monitoring etc
 Worked with BASIS consultant to support technical upgrade from SolMan 7.1
SP12 to 7.2 SP03
 Define Preupgrade Content activation activity
 Post upgrade, completed Post Upgrade content activation
 Performed required adjustment after content activation
Customer
Sony Pictures Entertainment
Duration Feb‘15 – Nov’15
Project System Monitoring and BPMon Implementation
Role Solution ManagerConsultant

5. Responsibilities:
 Interaction with Client to understand theirpain are in Application and Business layer
 Defined KPIs which can best suited to address customerpain are
 Configured System Monitoring for 7 Production Systemincluding ARIBA System
 Configured BPMon for 15 business KPIs and activated Analytics and BPO Standard dashboards as
well
 Implemented TechMon and Business Process Scorecard Dashboards as well.

Focus Areas :
 Change Request Management and Incident Management.
 Business Process Monitoring, Analytics and Dashboard.
 Custom Code Lifecycle Management and Scope Effort Analyzer
 Enhanced ChaRM Operations like Retrofit, CSOL, DGP.
 Technical Monitoring (System Monitoring, Job & BI Monitoring, PI Monitoring, EEM etc).
 Solution ManagerBasic Operations, System Preparations, Basic Configuration, Managed System
Configuration, Early Watch Alert, Diagnostic Agent and Wily EM Installation.
 SAP Solution Manager 7.2 Improvements.
Key Engagements :
 Implemented ChaRM, Retrofit and CSOL for BAU and Project Landscape with customer defined
workflow at Woolworths. Further working on SolMan 7.2 upgrade.
 Configured CCLM and SEA at Woolworths to support systemperformance and upgrade project.
 Setup Technical Monitoring(System Monitoring, EEM,IDOC Monitoring) and Business Process
Monitoring.
 Worked for Pharmaceutical customer at Cardinal to implement Enhanced ChaRM like Retrofit,
CSOL, Cutover etc.
 Implemented ChaRM for 4 System Landscape for India's largest Carbon Supplier at Birla Carbon
 Supported and worked on Global Media customer at Nielson to achieve various user based
customization in ChaRM, setup operation process for end users.
 Provide support to achieve ChaRM and Enhancements features for Global Insurance Company at
GenRe.
 SAP Solution ManagerALM End To End Implementation Project For Technical Monitoring and
Operational Control Centre(OCC) Setup for world's largest Transportation and Logistics Company.
 Implemented SystemMonitoring for business critical systemfor Power Generation Company GE
Power and Water.
PERSONALDETAILS
Address : 2/167, Vivekanand Nagar,Kala Kuan,Alwar
Father’s Name : Mr. Dinesh Kumar Jain
Marital Status : Single
Date of Birth : 20th February 1992
Nationality : Indian
State : Rajasthan
Hobbies : Music and ReadingBooks
Languages Known : English

6. Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Gandhinagar
Yours Sincerely,
Date: 23/12/2016
Piyush Jain