ALS12_Rene Domingo_Managing Pitfalls of Innovation_July 27,2011_New World Hotel

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This document outlines 10 common pitfalls in managing innovation: 1) failure to unlearn, 2) failure to collaborate, 3) listening too much to customers, 4) overusing consensus, 5) failing to have fun, 6) not knowing when to stop, 7) having a "boss is always right" culture, 8) failing to create crises, 9) treating innovation like typical investments, and 10) failure of imagination. The document provides examples and quotes related to each pitfall.

Technology Education

Pitfalls of Managing Innovation

Prof. Rene T. Domingo
rtd@aim.edu
www.rtdonline.com

Applying Innovation
• Product design
• Service design
• Process design
• Policy design
• Organizational design
• Strategy Design
• Business Model

1/10

Failure to unlearn
(Trying to be smarter than a fifth grader)

A little knowledge is a dangerous
thing, so is a lot.” –Albert Einstein

Michelangelo when asked how he created the sculpture David:

“David was always there in the rock. I just
removed away the bits that weren’t David.”

“HARVARD’S MOST SUCCESSFUL DROPOUT”
I applaud the graduates today for taking a
much more direct route to your degrees.
For my part, I’m just happy that the
Crimson has called me “Harvard’s most
successful dropout.” I guess that makes me
valedictorian of my own special class … I
did the best of everyone who failed.

But I also want to be recognized as the guy
who got Steve Ballmer to drop out of
business school. I’m a bad influence. That’s
why I was invited to speak at your
graduation. If I had spoken at your
orientation, fewer of you might be here
today.

2/10

Failure to collaborate
(Do-it-all, I-know-everything mindset)

“If I have seen further it is by standing on the
shoulders of giants.” – Isaac Newton

3/10

Listening too much to customers
(VOC obsessed)

“Satisfied customers are not loyal customers.”

“If everyone is thinking alike, then no
one is thinking” - Benjamin Franklin

6/10

Not knowing when to stop
“Creeping elegance”

“It will be finished when it’s finished.”
Michelangelo responding to a follow up call by a royal client.

7/10

“The boss is always right” culture

Typical excuses not to innovate
• We are busy with our work.
• We have to catch up with our sales volume.
• We can meet our goals with our current products.
• I don’t have anyone to spare for that project.
• That’s not the priority of our boss.
• (Silently) “I won’t get promoted for doing that.”

9/10

Treating innovation as typical
investment and work

ATTENDANCE
INCENTIVE
IRR SCHEMES
PAYBACK

INNOVATION
NPV ROI

PERFORMANCE
APPRAISAL Breakeven
Analysis PUNCTUALITY

IBM founder Thomas J. Watson Sr.,

"Fire you? Why would I do that? I've just spent $10 million
educating you. Now let's talk about your next project.”

"I did not fail 1000 times, I discovered 1000 ways
how not to make a lightbulb.“ - Edison

“Once you eliminate the impossible, whatever
remains, no matter how improbable, must be
the truth.” – Sherlock Holmes

Pitfalls in Managing Innovation
1. Failure to unlearn
2. Failure to collaborate
3. Listening too much to customers
4. Overuse of consensus
5. Failure to have fun
6. Not knowing when to stop
7. “The boss in always right” culture
8. Failure to create a crisis
9. Treating innovation as typical investment and work
10.Failure of imagination

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Salt & Light Ventures

This document summarizes a workshop on cultivating happiness at work. It discusses definitions of happiness, how unhappiness comes about, ways for individuals to be happy, engaging employees, and cultivating happiness for others. The workshop covered Maslow's hierarchy, recognizing what works in systems, practicing positive thinking, learning addiction, open spaces for innovation, and the importance of resonance and congruence. It concludes with a quote from Albert Einstein about compassion.

Happy at work3 jayson lo younique

Salt & Light Ventures

This document promotes celebrating individual differences and embracing diversity. It encourages being aware of others, accepting them as they are, and adapting one's behavior based on the Platinum Rule of treating others as they want to be treated rather than assuming how one would like to be treated. Overall, the message is about respecting and including people regardless of their unique qualities or backgrounds.

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Salt & Light Ventures

This document discusses the importance of employee engagement and strengths-based development. It argues that engaged employees who are able to use their strengths are more productive, committed, and less likely to leave their jobs. Research from various organizations is presented showing improved performance, lower turnover, and absenteeism among engaged employees. The document then discusses what strengths are, how to identify them, and provides tips for managers to better understand employees' strengths and support their development in areas of natural talent. It promotes attending a upcoming strengths discovery workshop to help employees and teams understand their talents.

Happy at work3 thomson reuters_happyatwork_fordistribution

Salt & Light Ventures

The document summarizes Thomson Reuters' experience with sustainable employee engagement programs at their Manila site. It discusses their Manila Transformation Agenda which included strategic leadership, communicating opportunities amid change, effective communication, talent management, and focusing on employee engagement. Interventions to boost engagement included celebrations, championing values, and recognition awards. Key takeaways were focusing strategy in a way that matters to employees, using stories to communicate strategy, understanding engagement methods, facilitating talent flow, promoting diversity and inclusion, and engaging different generations.

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Salt & Light Ventures

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Exhibit 5-2

Salt & Light Ventures

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1. Pitfalls of Managing Innovation Prof. Rene T. Domingo rtd@aim.edu www.rtdonline.com

2. Peter Paul

3. Applying Innovation • Product design • Service design • Process design • Policy design • Organizational design • Strategy Design • Business Model

4. 1/10 Failure to unlearn (Trying to be smarter than a fifth grader)

5. A little knowledge is a dangerous thing, so is a lot.” –Albert Einstein

6. Michelangelo when asked how he created the sculpture David: “David was always there in the rock. I just removed away the bits that weren’t David.”

7. “HARVARD’S MOST SUCCESSFUL DROPOUT” I applaud the graduates today for taking a much more direct route to your degrees. For my part, I’m just happy that the Crimson has called me “Harvard’s most successful dropout.” I guess that makes me valedictorian of my own special class … I did the best of everyone who failed. But I also want to be recognized as the guy who got Steve Ballmer to drop out of business school. I’m a bad influence. That’s why I was invited to speak at your graduation. If I had spoken at your orientation, fewer of you might be here today.

8. Celebrate absurdities

9. Benchmarking

10. 2/10 Failure to collaborate (Do-it-all, I-know-everything mindset)

11. “If I have seen further it is by standing on the shoulders of giants.” – Isaac Newton

12. 3/10 Listening too much to customers (VOC obsessed)

13. “Satisfied customers are not loyal customers.”

14. 4/10 Overuse of consensus

15. “If everyone is thinking alike, then no one is thinking” - Benjamin Franklin

16. 5/10 Failure to have fun

17.

18. 6/10 Not knowing when to stop “Creeping elegance”

19. “It will be finished when it’s finished.” Michelangelo responding to a follow up call by a royal client.

20. 7/10 “The boss is always right” culture

21. 8/10 Failure to create a crisis

22. Typical excuses not to innovate • We are busy with our work. • We have to catch up with our sales volume. • We can meet our goals with our current products. • I don’t have anyone to spare for that project. • That’s not the priority of our boss. • (Silently) “I won’t get promoted for doing that.”

23. Disruptive Technology

24. Innovation as a KPI

25. 9/10 Treating innovation as typical investment and work

26. ATTENDANCE INCENTIVE IRR SCHEMES PAYBACK INNOVATION NPV ROI PERFORMANCE APPRAISAL Breakeven Analysis PUNCTUALITY

27. Celebrate failures

28. IBM founder Thomas J. Watson Sr., "Fire you? Why would I do that? I've just spent $10 million educating you. Now let's talk about your next project.”

29. "I did not fail 1000 times, I discovered 1000 ways how not to make a lightbulb.“ - Edison

30. 10/10 Failure of Imagination

31. “Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth.” – Sherlock Holmes

32. Pitfalls in Managing Innovation 1. Failure to unlearn 2. Failure to collaborate 3. Listening too much to customers 4. Overuse of consensus 5. Failure to have fun 6. Not knowing when to stop 7. “The boss in always right” culture 8. Failure to create a crisis 9. Treating innovation as typical investment and work 10.Failure of imagination

33. “Stay hungry, stay foolish”- Steve Jobs Stanford U. Commencement Address June 12, 2005

34. Pitfalls of Managing Innovation Prof. Rene T. Domingo rtd@aim.edu www.rtdonline.com

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