Pieter Waelkens is a highly skilled Information Systems Manager with over 25 years of experience managing IT implementations and teams. He has expertise in evaluating systems to improve efficiencies. Throughout his career, Waelkens has spearheaded numerous projects involving SAP upgrades, ITIL processes, and software releases while adhering to deadlines and budgets. He is fluent in Dutch, French, and limited German with a proven track record of coaching teams to optimal productivity.
SENIOR IT PROJECT MANAGER
Technically sophisticated project manager with solid history of effective software development.
AREAS OF EXPERTISE
• Broad knowledge and success in an engineering development environment, to include requirements gathering/assessment and full life cycle project management.
• Success developing, executing, and analyzing qualification, integration, and acceptance testing plans for diverse systems
• Skilled team leader and trainer with a track record of directing direct multiple tasks effectively using Waterfall and Agile methodologies.
• Outstanding interpersonal and communication strengths leveraged to train users, troubleshoot system issues, and ensure total client satisfaction.
SENIOR IT PROJECT MANAGER
Technically sophisticated project manager with solid history of effective software development.
AREAS OF EXPERTISE
• Broad knowledge and success in an engineering development environment, to include requirements gathering/assessment and full life cycle project management.
• Success developing, executing, and analyzing qualification, integration, and acceptance testing plans for diverse systems
• Skilled team leader and trainer with a track record of directing direct multiple tasks effectively using Waterfall and Agile methodologies.
• Outstanding interpersonal and communication strengths leveraged to train users, troubleshoot system issues, and ensure total client satisfaction.
ahmed sami ahmed cv v10.2 vle coordinator - qatarAhmed Sami
Being the E-learning Coordinator at Ta’allum Group, Decision Support Systems & Technology Director in
the Biggest Oil & Gas Services Company in Egypt with 14 years of experience and a Certified Project
Management Professional who is responsible for the overall planning, execution and monitoring of all IT
functions in my Company and in many related Egyptian Oil & Gas Sector Companies and as a member of
the HSE Committee, I’m open to new challenges and I am willing to take the risk, walk the talk and complete
the mission. I’m self-motivated and excellent plan maker. I’m accustomed to work under pressure and I
understand the importance of time management. I always have big ideas that can save the day. I do not
care who gets credit however, I have received the best employee five times.
Ahmed Sami C.V. V.9 E-Learning Co-ordinatorAhmed Sami
A Skilled and Qualified E-learning Coordinator at Ta’allum Group, Decision Support Systems & Technology Director in the Biggest Oil & Gas Services Company in Egypt with 10 years of experience and a Certified Project Management Professional who is responsible for the overall planning, execution and monitoring of all IT functions in my Company and in many related Egyptian Oil & Gas Sector Companies and as a member of the HSE Committee, I am open to new challenges and I am willing to take the risk, walk the talk and complete the mission, I am self-motivated and excellent plan maker. I am accustomed to working under pressure and I understand the importance of time management. I always have big ideas that can save the day. I do not care who gets credit however, I have received the best employee three times.
1. Continued…
PIETER WAELKENS
Meereigen 135, 2170 Merksem, Belgium +32 496 36 37 63
pieter.waelkens@hotmail.com DOB: 13 april 1966
QUALIFICATIONS PROFILE
Driven and highly skilled Information Systems Manager with a solid and progressive career
within the information technology industry leading teams, managing implementations, and
providing expert technical support.
Expertise in evaluating systems, identifying inefficiencies, and developing and integrating
new processes that improve those systems.
Skilled in hiring, training, and coaching team members toward optimal collaboration,
productivity, and efficiency.
Excellent interpersonal and communication skills, with fluency in Dutch, French, and
limited German. Strong project management talents, with a proven track record of
adhering to deadlines and budget constraints.
PROFESSIONAL EXPERIENCE
AMGEN COLORADO,Boulder, CO
Senior Manager – Information Systems & SAP Basis Support, 2011–2012
Managed daily operations to effectively support SAP ERP systems, and directed various projects
in collaboration with IBM outsourced support services. Recruited, trained, and coached team
members toward optimal efficiency and performance. Regularly evaluated existing environment to
recognize weaknesses, and then developed and implemented plans of action to fine-tune
performance. Led ongoing decommissioning projects.
Spearheaded the coordination and installation of weekly software releases for SAP,
with consistent focus on deadline adherence.
Led the start-up of a complex SAP upgrade project by successfully identifying project
goals, formulating the project plan and budget, and assigning team members to oversee
various portions of the project.
AMGEN INC.,Thousand Oaks, CA, 2003–2010
Manager of Information Systems – Enterprise ITIL Process Owner Event & Incident and
Major Incident Management, 2009–2010
Spearheaded enterprise-wide incident and major incident management that effectively supported
ITIL processing on a global scale. Served as a valuable member of the project team responsible for
implementing Incident Management in conjunction with IBM Service Management. Led daily
incident management review and resolving structure, and orchestrated incident and major incident
management reporting.
Singlehandedly set up event management alerts, which ultimately improved
emergency response and decreased downtime and work interruptions.
2. PIETER WAELKENS
Page 2
Manager of Information Systems – Global ERP System Support/AS400 Operations, 2004–
2009
Led the processes to validate JD Edwards ERP systems support and AS400 operations. On a daily
basis, orchestrated second-line troubleshooting, configuration management, weekly release
implementation, maintenance planning, and execution. Expertly set up 24/7 support with resources
from Europe and the U.S.A.
Successfully restructured the support group, for improved collaboration and increased
collaboration.
Spearheaded the implementation of two major reviews of all of the support
processes, which facilitated improvement of those processes.
Efficiently integrated the fail over system for the JD Edwards system in Colorado,
coordinated and managed weekly software releases for JDE, and served as the project
lead for the JDE decommissioning project.
Manager of Information Systems – Single Instance Project, 2003–2004
Reviewed, evaluated, and improved cut-over activities of the system team in this Single Instance
project.
Heavily contributed to the successful go-live of this Single Instance project, due to
exceptional work ethic, natural leadership skills, and technical expertise.
AMGEN ELC, Breda, The Netherlands, 1996–2003
Manager of Information Systems – Europe Database & AS400 Systems, 2002–2003
Directed and supervised a team of technical professionals in multiple locations toward optimal
efforts in providing technical and operations support for all the pan European databases and
applications.
Successfully led multiple implementations across Europe that improved operational
efficiency enterprise-wide.
Previous positions include Manager of Information Systems – Systems Europe for Amgen ELC
and Consultant for Toyota Parts Centre Europe.
EDUCATIONAL BACKGROUND
Bachelor of Science in Information Technology
REGA SCHOOL – Leuven, Belgium
– Professional Development –
ITIL Foundation v.3 Certification
Amgen Management Essentials
Working Knowledge of IBM’s ITUP Processes for IT Service Management