Gill Phillips and Florence Wilcock's presentation in London and Leeds Nov 2017 as part of a day organised by Picker Europe, sharing the maternity survey results
3. Maternity experience
- five pilot workshops across London
#MatExp was ‘born’- A grassroots movement aimed at improving
maternity experience for families and the staff who care for them.
4. How?
Whose Shoes?® board game as a tool for dialogue
Scenario
sparks
conversation
Solutions
captured by
graphic
facilitation
Multi-
disciplinary
team and
users
5. The journey since • Today we are part of a much bigger #MatExp
community
• Active engagement across social media
• Over 40 trusts using WhoseShoes?® game to
talk to women and staff and spark improvement
7. Graphics by New Possibilities.
How can we achieve safe & personalised care?
8. Simple things count ...
Plenty of simple things can make a difference to how a woman feels
about her birth.
Memories of birth experience are life long
12. Link between staff experience and patient experience
Get to know your team!
Graphics by New Possibilities.
13. Ideas to try out
• Local Randomised coffee trial
• Monthly match people of
different disciplines & grades to
get to know each other and see
other perspectives
• Job swaps/shadowing
14. Multidisciplinary team work
includes women & families
Maternity Voice Partnerships
Do you have one? Are you a member?
How are you going to involve them in acting on this feedback?
Is there effective co- production?
17. Have a new challenge each month
– like Leeds…
2017
January: Lithotomy challenge
February: Language challenge
March: Focus on young parents
Reflect and write about it – like Sarah Winfield
26. Maternity Language blog by @JetlagJap
What we say…. What a mother hears….
Its not recommended…. I'm insane for thinking about it
There are risks…. My baby is in danger!
You are not in established labour I am pathetic and I'm wasting their
time
You are failing to progress/dilate…. I have failed I cant do this
You need to….. My choice and consent are irrelevant
Emergency Caesarean If I’m not under the knife in two
minutes my baby will die
There is an abnormality My baby is hideously deformed and
may die
27. • #Hellomynameis…..introduce yourself.
• Use the woman’s name e.g. NOT
‘Room24’, ‘the breech’ etc
• Don’t talk across her or turn your back
• Include the partner
• Explain what her options are & why you
are suggesting things
• Keep the door closed and reduce
interruptions
To keep human
39. Ideas!
Drop in sessions
Teaching students & trainees
Interviewing
Induction for volunteers
Road show!
Library
40. Join the (social media) #MatExp community!
Pledges to take action
Work closely together
Find people who share
your passion
Share results
#MatExp
41. ‘Old power’ and ‘new power’ –
coming together through #MatExp
42. Make it FUN…
Get creative
Wall displays
Graffiti board
Cakes!
47. Over to you…
On your tables you have some cards to spark
conversations.
We’ve chosen common topics we think you will be
tackling
We want you to think outside the box, brainstorm
some solutions
50. Grab those pens & get creative
What are the challenges you face
as a maternity service with this
topic?
What is an immediate idea to
improve this that you could try
out in your service tomorrow?
What is an idea to improve this
that you could try out in your
service next month?
Do you have any solutions to this
issue that you would be willing to
share with other units?
51. What ideas would you like to share with the room?
Graphics by New Possibilities.
53. From Alder Hey – Friday 17 November
Graphics by New Possibilities..
54. Spreading the learning…
• New second edition of toolkit
http://www.londonscn.nhs.uk/publication/matern
ity-experience-workshops-a-guide-for-running-
events/
• Best Practice case studies
http://www.londonscn.nhs.uk/publication/co-
producing-maternity-solutions-case-studies/
http://www.londonscn.nhs.uk/publication/matern
ity-co-designed-case-studies-nobodys-patient/
• Available to download from
London SCN publications
55. Thank you to the many women,
families and staff who have
made our work possible!
56. For more information
Flo Wilcock: @FWmaternity
Gill Phillips: @WhoseShoes
Join us! matexp.org.uk