1. Walk a mile in my shoes:
the continuing journey to embed
the personalisation agenda within
social work education
Ali Gardner, Gill Phillips

2. Personalisation and
social work education
• MMU and Department of Health Putting
People First
• E-learning module with S.C.I.E
http://www.scie.org.uk/publications/elearning/person/index.asp
• Conferences/ workshops
• Book “Personalisation and Social Work”
Learning Matters
• Module BA, MA and PQ

3. Learning Matters Book
Due Jan 2011
• History legislation and policy guidance
• Empowering practice – link to social work values
• The process of personal / individual budgets
• Service user group – experience, data and future
developments
• Service user narrative
• Balancing rights and risks
• Preparation for practice – key roles

4. Module Content
• History of social welfare • Process of personalisation
• Definitions of social work Whose Shoes board game
• Time line of legislation and • Self assessment, Resource
policy (Bayeux Tapestry) Allocation, supporting
• Putting People First (each planning and review
quadrant) • Choice versus risk – Explore
• Listening and learning from safeguarding issues
individuals and families • Changing role of the social
• Theories influencing worker
personalisation agenda e.g. • Understanding the market –
social model, person working with and learning
centered approaches, from providers
paternalism and citizenship • Brokerage and support

5. Whose Shoes?
with students
Located half way through module
Facilitated by practitioners
Student feedback positive
Enjoyed different way of learning
Encouraged debate
Appreciated input from professionals
Felt challenged, confused about own
experiences on placement
Felt empowered to go back to the work place

6. Whose Shoes
Café style workshop
Missing component with students
– different perspectives
Regional workshop
Students, service users, carers, social
workers, providers, managers and academics
Venue very important
Cheap event
Very informal

7. Change –
how do we feel?
1 minute
– key words only!

8. Successful change….
WIIFM?
WIIFY?
Need to engage people!

9. Background to the game
More creative approach to learning
Research into key issues
Empathy, perspectives … Whose Shoes? concept
160 real life scenarios – including Poet’s Corner

10. Creative approaches…….
Manchester Metropolitan University
Leicestershire County Council
Glasgow Social Care Providers Forum
Enable Scotland
Cardiff University
Newham Council……..and others!

12. These shoes are made for walking
A short music video
Inspired by Gill Phillips

13. £ The pound shop £….
- Thank you for coming today….

14. LEADERSHIP &
MANAGEMENT
THE MARKET STAFF - TO
MAKE IT HAPPEN!
PEOPLE WHO HAVE
CHOICE & CONTROL!
Copyright © Nutshell LAC (DH)(2008)1: Transforming adult social care
Communications Ltd. All rights
reserved.

15. Copyright © Nutshell Communications Ltd. All rights reserved.

16. Put
back
a tile
Pick
up a
tile
Copyright © Nutshell
Communications Ltd. All rights
reserved.

17. When a block of four is
When you have a part-finished
complete, it is “safe”
block – you have to “put back”
- you don’t ever put these
tiles back
Copyright © Nutshell
Communications Ltd. All rights
reserved.

18. How does it work?
We don’t know all the answers….
Build trust and empathy…. relax
Work together
Promote understanding
Harness creativity!
Develop lasting solutions

19. Why does it work?...
……. relaxed

20. Why does it work?...
……. inclusive

21. Why does it work?....
…. safe to debate

22. Why does it work?...
…listening and learning

23. Why does it work?....
…. addresses real issues

24. Why does it work?....
…. working together

25. Why does it work?....
…’lightbulb’ moments

26. Networking
Notes for facilitators
On-going support and
advice – active network

27. Working across
boundaries
Local authorities
Health and care providers
Universities and colleges
Service users & carers
– Phoenix Support Group – Meet the
Dragon’s award!
People working together

28. Recognised as
good practice
Whose Shoes? also featured in…..
Community Care
magazine
Department of Health
‘Communications toolkit’
www.puttingpeoplefirst.org.uk/content.asp?contentid=453

29. Evaluation
• Research – Manchester Metropolitan
University
• Whose Shoes? network
• Customer survey
• Feedback from workshops
– including students
• Testimonials – website and DVD
www.nutshellcomms.co.uk/SubPage/testimonials.aspx

32. Way forward
• Learning Matters book
• International Interprofessional Health & Social
Care Conference, Manchester 6th & 7th July 2010
• On-going joint work and research
• Case studies about Whose Shose? – including HEIs
• Further regional “real life” perspectives workshops