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Phone Communications in Javascript with Tropo Serverless
The document discusses advances in bot technology using Cisco's Tropo APIs, focusing on how to enhance chatbots and voice machines. It covers hosting options, serverless functions, and metadata management for bots, emphasizing the importance of health checks and user privacy. Additionally, it introduces Tropo's capabilities for integrating communication features into applications and provides setup instructions for custom IVR and voice machines.
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Phone Communications in Javascript with Tropo Serverless
- 1. Phone Communications in Javascript StèveSFARTZ API Evangelist - Cisco DevNet stsfartz@cisco.com, @SteveSfartz, github://ObjectIsadvantag
- 2. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public /Cisco/DevNet/SteveSfartz • API Evangelist @CiscoDevNet • Cisco Spark Apps & Tropo APIs • code addict, nodejs, love story with #golang • France and all around Europe • hosted @PIRL – Paris Innovation Center & Research Lab • twitter://@SteveSfartz • github://ObjectIsAdvantag “vision without execution is hallucination” -- Thomas Edison stsfartz@cisco.com @SteveSfartz
- 3. 3 Taking yourChat bots to the next stage Zero to advanced Voice Machines with Tropo T so what’s on the menu
- 4. Taking your botsto the next stage
- 5. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Taking bots to the next stage Hosting • Many options: IaaS, Containers, PaaS • Concerns: Availability, Scalability, Security, Rate Limitation • Pricing balance: who’s willing to pay for the bot, and how much • Heroku PaaS Free Dynos • AWS/Google/Microsoft free plans • Currently testing Serverless Functions
- 6. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Google Functions pricing 6
- 7. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public The Serverless Functions opportunity 7 https://github.com/ObjectIsAdvantag/devnetexpress-bot Remember? a bot is nothing more than a POST endpoint … with an healthcheck !
- 8. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public The Serverless Functions opportunity > gcloud alpha functions deploy sparkbot --entry-point googlefunction --stage-bucket objectisadvantag-functions --trigger-http --memory 128MB --timeout 1s 8 https://github.com/ObjectIsAdvantag/devnetexpress-bot
- 9. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public The Serverless Functions opportunity • An easy way to remove the Serverless burden 9 https://github.com/ObjectIsAdvantag/devnetexpress-bot
- 10. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Taking bots to the next stage • But who created the bot ? • What is the usage policy ? • How can I contact support, send feedback ? • What about my data privacy ?
- 11. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public @CiscoDevNet /about 11
- 12. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Taking bots to the next stage Is the bot down ?
- 13. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public 13 Bot Metadata HealthCheck
- 14. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Is the bot down ? a proposal • Register the Bot in a Universal Database • Chat services supported • Healthcheck endpoints • Author, Policies • Metadata again… • chatbot.land domain reserved • who’s in ? twitter://@SteveSfartz 14
- 15. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Join the Cisco DevNet code labs https://learninglabs.cisco.com/tracks/collab-cloud
- 16. From Zero toadvanced Voice Machines with Tropo
- 17. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public What is Tropo ? Cloud APIs enabling developers to quickly and easily embed communication capabilities into their applications and business processes.
- 18. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public + • Ask • Call • Conference • Hangup • Record • Reject • Say • Transfer 18 Tropo in a nutshell
- 19. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public say("hello world"); 19 Text to Speech
- 20. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public 20 Play an Audio File say(“http://.../troporocks.mp3");
- 21. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Outbound Voice Call call("+14155550100"); say("Tag, you’re it!"); 2
- 22. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Send a Text Message call("+14155550100", {network:"SMS"} ); say("Tag, you’re it!"); 2
- 23. Asking a Question varresult = ask("What's your favorite color? Choose red, blue or green.", { choices:"red, blue, green" }); say("You said " + result.value); log("They said " + result.value); 2
- 24. Voicemail Application record("Leave yourmessage. Press pound when finished.", { beep:true, timeout:10, silenceTimeout:7, maxTime:60, terminator:'#', recordFormat:"audio/mp3", recordURI:"ftp://.../file.mp3" }); 2
- 25. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public How to setup your own Voice Machine • Signup at http://tropo.com • Create a new Scripting app • Point to an IVR script: http://bit.ly/TROPO-IVR • Pick a phone number • Save the application 25
- 26. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Globally available Global Outgoing Calls & Messages Numbers in 42 countries 80 speech languages 26
- 27. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Account Types • Free • Low-volume • Restricted use • No production usage • 24x7 support Developer • Pre-paid • Credit Card • Self-service signup • Shared Cloud • one minute billing increments Production 27
- 28.
- 29. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public How to setup a custom IVR • The IVR is composed of : • a local phone number • a custom script executed by the Tropo Scripting platform dials #1 +07 56 78 01 42 « Welcome » details via SMS calls Voice Machine script 29
- 30. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public IVR script highlights • Forking a new session to send a SMS 30
- 31. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Join the Cisco DevNet code labs https://learninglabs.cisco.com/tracks/collab-cloud
- 32. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Serverless is great • no deployment hurdles, scalability from day 1 … but • tedious dev cycles (commit, push, test) • painful to diagnose (read logs through) local emulators to the rescue run and debug locally integrate in a CI/CD tool chain Lessons learnt
- 33. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Tropo Ready! • Tropo Ready! • + URL to the project • Browse the project https://github.com/ObjectIsAdvantag/tropo-ready-vscode
- 34. © 2017 Ciscoand/or its affiliates. All rights reserved. Cisco Public Tropo Emulator in practice https://github.com/ObjectIsAdvantag/tropo-ready-vscode
- 35.
Editor's Notes
- #4 Bots are fun !!! Thoughts and lessons learnt building: Voice Machines Chat Bots
- #25 You’re in control
- #30 TODO: Add URL to the VOICE Machine
- #33 Understand how the Tropo Scripting platform manages your files For development, host your scripts on an external URL for changes to reflect instanlty Tropo will fetch your script everytime Host on Github gist, edit your favorite IDE When going live, host your scripts on Tropo Production File Servers
- #35 Live coding