IoT to Human interactions
Stève SFARTZ
API Evangelist @CiscoDevNet
stsfartz@cisco.com, @SteveSfartz, github://ObjectIsadvantag
+39 051 042 1150
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
CodeMotion Milan 2016 IVR
Interactive Voice Responder
• Call +39 051 042 1150 and listen…
• Dial 1 to receive more details by SMS, 2 for next, 3 for previous
• Check you session details on your mobile phone
• Text your email to the caller (+1 414 999 0205) /! you’re texting US !!!
• Launch CiscoSpark, and meet the bot…
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
dials #1
{CodeMotion} Milan 2016 - Tropo IVR -
+39 051 042 1150
« Welcome »
details via SMS
ack
texts email address
/now
current events
calls
texts
« sparks »
IVR
JS script
Events
BotCisco Spark
POST
membership
reachs Support room
SMSBridge
JS library
/email
texted
Log2Spark
JS library
/new
logs
POST
message
« ChatOps »
Room
« Support »
Room
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
What is Tropo ?
Cloud APIs enabling developers to quickly
and easily embed communication capabilities
into their applications and business processes.
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
+
• Ask
• Call
• Conference
• Hangup
• Record
• Reject
• Say
• Transfer
Tropo in a nutshell
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Join the Cisco DevNet code labs https://bit.ly/labs2511
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Spark
Secure & Open
Complete & Simple
Spark for Developers
User Integrations, APIs/SDKs, etc.
Spark Hybrid Services
Cloud + Prem
Partner Services
Interconnect
Message Meeting Call
1:1 and team messaging in virtual rooms A Cloud-based phone systemAudio, video, and web meetings
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
‘Your App’
now with
Cisco Collab!
Spark APIs
Extend Cisco Collaboration Cloud
GET
POST
DELETE
PUT
/Rooms
/Memberships
/Messages
/Webhooks
/People
9
/Teams
https://developer.ciscospark.com/
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Join the Cisco DevNet code labs https://bit.ly/labs2511
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public 11
Key API Features and Use-Cases
• /rooms/people  automate room
creation and population
• /messages  app-driven
notifications and reports
• /teams  self-service rooms
• /webhooks  interactive assistants
(chat bots)
• TTS/Speech Recognition  voice
driven interactive customer service
• SMS  automated outbound
notifications, inbound SMS apps
• Recording/Transcription  voice
messaging and voice notes/records
• Telephony/Conferencing 
notifications and team voice comms
Developer Portal
• Dev Centers
• Support Centers
400,000 Members
Learning labs
Springboards & Sandbox
Hackathons, CodeCamps
DevNet Express
Standards & Open Source
DevNet Zone at Cisco Lives
DevNet Kids, IEEE
Women in
Engineering
API Documentation
Projet Showcases
Forums, Community blogs
© 2016 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco's presence at CodeMotion 2016
Nov 25th
• 10:00: it's all about Developers, discover Cisco DevNet.
• 11:30: from IoT to Human interactions (Drone Demo)
• 14:10: build advanced Voice Assistants and Chat Bots
• codelabs: build ChatBots, create your own IVR (Voice Machine)
Nov 26th
• 11:30: Embed Video and Messaging without being an expert
call +39-051-042-1150
to hear upcoming sessions
Thank you
@CiscoSparkDev
@CiscoDevNet

IoT to Human interactions - Stève Sfartz - Codemotion Milan 2016

  • 1.
    IoT to Humaninteractions Stève SFARTZ API Evangelist @CiscoDevNet stsfartz@cisco.com, @SteveSfartz, github://ObjectIsadvantag
  • 2.
  • 3.
    © 2016 Ciscoand/or its affiliates. All rights reserved. Cisco Public CodeMotion Milan 2016 IVR Interactive Voice Responder • Call +39 051 042 1150 and listen… • Dial 1 to receive more details by SMS, 2 for next, 3 for previous • Check you session details on your mobile phone • Text your email to the caller (+1 414 999 0205) /! you’re texting US !!! • Launch CiscoSpark, and meet the bot…
  • 4.
    © 2016 Ciscoand/or its affiliates. All rights reserved. Cisco Public dials #1 {CodeMotion} Milan 2016 - Tropo IVR - +39 051 042 1150 « Welcome » details via SMS ack texts email address /now current events calls texts « sparks » IVR JS script Events BotCisco Spark POST membership reachs Support room SMSBridge JS library /email texted Log2Spark JS library /new logs POST message « ChatOps » Room « Support » Room
  • 5.
    © 2016 Ciscoand/or its affiliates. All rights reserved. Cisco Public What is Tropo ? Cloud APIs enabling developers to quickly and easily embed communication capabilities into their applications and business processes.
  • 6.
    © 2016 Ciscoand/or its affiliates. All rights reserved. Cisco Public + • Ask • Call • Conference • Hangup • Record • Reject • Say • Transfer Tropo in a nutshell
  • 7.
    © 2016 Ciscoand/or its affiliates. All rights reserved. Cisco Public Join the Cisco DevNet code labs https://bit.ly/labs2511
  • 8.
    © 2016 Ciscoand/or its affiliates. All rights reserved. Cisco Public Cisco Spark Secure & Open Complete & Simple Spark for Developers User Integrations, APIs/SDKs, etc. Spark Hybrid Services Cloud + Prem Partner Services Interconnect Message Meeting Call 1:1 and team messaging in virtual rooms A Cloud-based phone systemAudio, video, and web meetings
  • 9.
    © 2016 Ciscoand/or its affiliates. All rights reserved. Cisco Public ‘Your App’ now with Cisco Collab! Spark APIs Extend Cisco Collaboration Cloud GET POST DELETE PUT /Rooms /Memberships /Messages /Webhooks /People 9 /Teams https://developer.ciscospark.com/
  • 10.
    © 2016 Ciscoand/or its affiliates. All rights reserved. Cisco Public Join the Cisco DevNet code labs https://bit.ly/labs2511
  • 11.
    © 2016 Ciscoand/or its affiliates. All rights reserved. Cisco Public 11 Key API Features and Use-Cases • /rooms/people  automate room creation and population • /messages  app-driven notifications and reports • /teams  self-service rooms • /webhooks  interactive assistants (chat bots) • TTS/Speech Recognition  voice driven interactive customer service • SMS  automated outbound notifications, inbound SMS apps • Recording/Transcription  voice messaging and voice notes/records • Telephony/Conferencing  notifications and team voice comms
  • 12.
    Developer Portal • DevCenters • Support Centers 400,000 Members Learning labs Springboards & Sandbox Hackathons, CodeCamps DevNet Express Standards & Open Source DevNet Zone at Cisco Lives DevNet Kids, IEEE Women in Engineering API Documentation Projet Showcases Forums, Community blogs
  • 13.
    © 2016 Ciscoand/or its affiliates. All rights reserved. Cisco Public Cisco's presence at CodeMotion 2016 Nov 25th • 10:00: it's all about Developers, discover Cisco DevNet. • 11:30: from IoT to Human interactions (Drone Demo) • 14:10: build advanced Voice Assistants and Chat Bots • codelabs: build ChatBots, create your own IVR (Voice Machine) Nov 26th • 11:30: Embed Video and Messaging without being an expert call +39-051-042-1150 to hear upcoming sessions
  • 14.