Developing Tropo Applications
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A session in the DevNet Zone at Cisco Live, Berlin. Get a phone number that’s answered by your code. Send and receive text messages from popular web programming languages. This session is a hands-on instructor-led training showing how to build Tropo applications. Learn the features of the API, walk through some coding examples, and then practice while instructors are there to assist.
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Developing Tropo Applications
- 2. Adam Kalsey Manager, Technical Marketing akalsey@cisco.com @akalsey www.Tropo.com @Tropo
- 3. Web developers are everywhere Web developers are everywhere HTML PHP Ruby REST Javascript JSON HTTP Python Java
- 4. <?php $options = array('choices' => '1 (1, sales), 2 (2, support)'); $result = ask('Hi. For sales, say Sales or press 1. For support, say Support or press 2.', $options); if ($result->name == 'choice') { switch ($result->value) { case 1: say('Your money is important to us.'); break; case 2: say('Your call will be ignored in the order received.'); break; } } ?>
- 5. PHP <?php answer(); say("Hello World"); hangup(); ?> Javascript answer(); say("Hello World"); hangup(); Ruby answer say "Hello World" hangup Python answer() say("Hello World") hangup() Groovy answer() say("Hello World") hangup() JSON {"tropo":[{ "say": "Hello World" }]}
- 6. akalsey@cisco.com • Call • Answer • Transfer • Reject • Hangup • Redirect • Message • Say • Ask • Record • Conference • call Recording • Wait • Log • getHeader
- 8. akalsey@cisco.com Developer Web Server Scripting Environment PSTN 2. HTTP GET REST API 1. POST /sessions 3. Outgoing call
- 10. akalsey@cisco.com Create an account • Register at www.Tropo.com
- 11. akalsey@cisco.com Incoming Calls say("Welcome to Tropo!");
- 12. akalsey@cisco.com Incoming Calls answer(); say("Welcome to Tropo!"); hangup();
- 26. akalsey@cisco.com Try It! • Replace “hello world” with the URL to an audio file • What happens if you use both “hello world AND an audio file?
- 27. akalsey@cisco.com Asking Questions var result = ask("What's your favorite color? Choose from red, blue or green.", { choices:"red, blue, green" }); say("You said " + result.value); log("They said " + result.value);
- 28. akalsey@cisco.com Try It! var result = ask("color?", { choices:"red, green" }); say("You said " + result.value);
- 29. akalsey@cisco.com Languages say("hola.", { voice:'Juan' } ); ask("color favorito", { choices:'rojo,azul', voice:'Juan', recognizer:'es-us' } );
- 30. akalsey@cisco.com Try It! say("hola.", { voice:'Paulina' } ); ask("color favorito", { choices:'rojo,azul', voice:'Paulina', recognizer:'es-us' } );
- 31. akalsey@cisco.com record("Leave your message at the beep. Press pound when finished.", { beep:true, timeout:10, silenceTimeout:7, maxTime:60, terminator:'#', recordFormat:"audio/mp3", recordURI:"ftp://example.com/1.mp3", recordUser:"tropocloud", recordPassword:"password" } );
- 32. akalsey@cisco.com startCallRecording("http://example.com/ recording.js"); ask("What's your favorite color? Choose from red, blue or green.", { choices:"red, blue, green" }); stopCallRecording();
- 34. akalsey@cisco.com var callerID = currentCall.callerID; say("Welcome to speed therapy!"); record("Tell us how you feel in fifteen minutes or less!", { beep:true, maxTime:900, recordURI:"http://example.com/ recording.js", transcriptionOutURI:"mailto:you@aol.com", transcriptionID:callerID } );
- 35. akalsey@cisco.com Try It! res = record("Leave your message", { terminator:'#', recordURI:"???", recordUser:"???", recordPassword:"???" } ); say(res.value);
- 38. akalsey@cisco.com Outgoing Calls call("+14155550100"); call("14155550100"); call("4155550100"); call("+1 415 555-0100");
- 40. akalsey@cisco.com call('+' + numberToDial); say("Hey, "+ customerName +": "+ msg); POST /1.0/sessions { "token": "abcdef123456", "customerName": "Troposaurus", "numberToDial": "14075551212", "msg": "the sky is falling." }
- 41. akalsey@cisco.com call('+' + numberToDial); say("Hey, "+ customerName +": "+ msg); POST /1.0/sessions { "token": "abcdef123456", "customerName": "Troposaurus", "numberToDial": "14075551212", "msg": "the sky is falling." }
- 42. akalsey@cisco.com call('+' + numberToDial); say("Hey, "+ customerName +": "+ msg); POST /1.0/sessions { "token": "abcdef123456", "customerName": "Troposaurus", "numberToDial": "14075551212", "msg": "the sky is falling." }
- 43. akalsey@cisco.com call('+' + numberToDial); POST /1.0/sessions { "whatever": "14075551212" }
- 44. akalsey@cisco.com call('+' + numberToDial); POST /1.0/sessions { "whatever": "14075551212" }
- 45. akalsey@cisco.com call('+' + numberToDial); POST /1.0/sessions { "whatever": "14075551212" }
- 46. akalsey@cisco.com call('+' + whatever); POST /1.0/sessions { "whatever": "14075551212" }
- 47. akalsey@cisco.com call('+14155550100', { timeout:120, onAnswer: function() { say("Tag, you are it!"); log("Obnoxious call complete"); }, onTimeout: function() { log("Call timed out"); }, onCallFailure: function() { log("Call could not be completed as dialed"); } });
- 49. akalsey@cisco.com transfer(["+14075550100","sip: 12345678912@221.122.54.86"], { playvalue: "http://example.com/ holdmusic.mp3", terminator: "*", onTimeout: function(event) { say("nobody answered"); } });
- 51. akalsey@cisco.com conference("Four score and seven", { terminator: "*", playTones: true, onChoice: function(event) { say("Disconnecting"); } });
- 52. akalsey@cisco.com result=ask("What is your conference ID?", {choices:"[4 DIGITS]"} ); conference(result.value);
- 53. akalsey@cisco.com conference("12345", { joinPrompt: "Someone joined", leavePrompt: "Someone left", });
- 54. akalsey@cisco.com Try It! • Call your neighbor’s number and join their conference. conference("1138");
- 57. akalsey@cisco.com call('+' + to, {network:"SMS"}); say(msg); POST /1.0/sessions { "token": "abcd12345", "to": "14075551212", "msg": "the sky is falling." }
- 58. akalsey@cisco.com Incoming SMS say("Welcome to Tropo!");
- 59. akalsey@cisco.com Multichannel say("Thanks for your call. We'll text you the information."); hangup(); call(currentCall.callerID, { network:"SMS"}); say("Here's what you asked for.");
- 60. akalsey@cisco.com Multichannel say("Thanks for your call. We'll text you the information."); call(currentCall.callerID, { network:"SMS"}); say("Here's what you asked for."); This “say” will go to the currentCall, not the new call.
- 61. akalsey@cisco.com Multichannel say("Thanks for your call. We'll text you the information."); hangup(); var newcall = call(currentCall.callerID, { network:"SMS"}); newcall.value.say("Here's what you asked for.");
- 62. akalsey@cisco.com Message Shortcut message("Here's what you asked for.", { to: "+16505551212", network: "SMS"} );
- 63. akalsey@cisco.com Message Shortcut say("Thanks for your call. We'll text you the information."); message("Here's what you asked for.", { to: currentCall.callerID, network: "SMS"} ); say("This goes to the voice call.");
- 64. akalsey@cisco.com Call Properties • calledID • calledName • callerID • callerName • channel • network
- 65. akalsey@cisco.com Reading Caller ID if (currentCall.callerID == "4075550100") { say("Sending you to Adam."); transfer("+19166002497"); }
- 66. akalsey@cisco.com Setting Caller ID call("+19165550101", { callerID:"+14075550100" }); transfer("+19165550100", { callerID: "14075550100" });
- 68. akalsey@cisco.com Sending a SIP Header var account = ask("Enter your account ID", { choices:"[4-5 DIGITS]" } ); transfer("sip:agent@example.com", { headers: { "x-account-id":account.value } });
- 69. akalsey@cisco.com Speech Control say("1234"); “One thousand two hundred thirty four”
- 70. akalsey@cisco.com Speech Control say("1 2 3 4"); “One Two Three Four”
- 71. akalsey@cisco.com SSML say("<speak> <say-as interpret-as='digits'> 1234 </say-as> </speak>"); “One Two Three Four”
- 72. akalsey@cisco.com say-as • currency • number • phone interpret-as='digits'
- 73. akalsey@cisco.com Prosody say("<speak>One potato, two potato, three potato, four. <prosody rate='-50%'>One potato, two potato, three potato, four.</prosody></ speak>");
- 74. akalsey@cisco.com TTS Fallback say('<speak> <audio src="http://example.com/ welcome.wav"> This text will be spoken if the audio file can not be played. </audio> </speak>');
- 75. Adam Kalsey Manager, Technical Marketing akalsey@cisco.com @akalsey www.Tropo.com @Tropo