Stephanie Charles has over 20 years of experience as a registered nurse and over 15 years of experience in healthcare management, medical device and pharmaceutical sales, and insurance consulting. She has a proven track record of positively impacting sales growth and strengthening customer relationships across multiple roles. Her resume highlights experience in personnel management, clinical operations, new account development, and medical device and pharmaceutical sales.

1. STEPHANIE CHARLES, BSN Resume, Page 1
Stephanie Charles, BSN
40221 Parker Road  Prairieville, LA 70769
225-313-5353  stephanie.charles.la@gmail.com
Health Care Manager/Clinical Director
Comprehensive experience in health care management and medical devices and pharmaceuticals sales.
Over 20 years of experience as a registered nurse in the Trauma ICU and Trauma Cardiothoracic Surgery
areas. Effective team leader with the ability to find creative solutions to address problems/issues and
successfully meet clients’ and patients’ needs. Proven record of positively affecting sales growth within
businesses and strengthening customer relationships. Vast medical knowledge and knowledge of ever-
changing insurance, Medicare, and Medicaid program policies. Superior resource to clients as well as to
nurses and physicians, effectively supporting their continued education.
CORE COMPETENCIES
Personnel Management and Hiring  Administration and Scheduling  Medical Devices Sales
Pharmaceuticals Sales  Insurance Consulting  Strong Medicaid and Medicare Knowledge
Electronic Charting  Nurse and Physician Education  Patient Care Coordination  Billing and Payroll
New Account Development  Home Health and Hospice Therapies  Negative Wound Care Therapy
CPAP & BiPAP Devices  Parenteral Nutrition Sales  Team Leader
EXPERIENCES AND ACHIEVEMENTS
BATON ROUGE ANIMAL HOSPITAL & PET EMERGENCY HOSPITAL 2015 – current
Office Manager, Veterinary Technician, and Surgical Assistant
Manage Veterinary Hospital and Veterinary Emergency Clinic after-hours. Complete scheduling for all
staff and veterinarians. Order all office supplies and handle payroll and all accounting and taxes. Scrub
in for surgeries and perform x-rays.
 Successfully assist in designing clinic website and increasing clinic ’s social media presence.
AMEDISYS HOME HEALTH & HOSPICE 2014 – 2015
Clinical Account Executive
Educate physicians and staff on current home health and hospice therapies. Acquire new accounts.
Track patient status and update physicians on progress. Update physicians regarding Medicare changes.
Enter referrals into documentation system and obtain all required documentation from referral sources.
 Expert in electronic charting.
 Effectively deal with day-to-day changes and updates to insurance, Medicare, and Medicaid
programs.
COMFORT KEEPERS 2013 – 2014
Director of Operations for Senior Bridge Program
Served as liaison between the for-profit health insurance company Humana and Comfort Keepers.
Conducted employee interviews and oversaw hiring process. Assigned and coordinated nurse
scheduling. Established standard operating policies and procedures. Fulfilled billing and payroll
responsibilities. Completed charting, CQI, and nurse documentation and intervention.
 Oversaw 39 nurses and coordinated care for 140 patients across five states.
 Effectively dealt with insurance, Medicare, and Medicaid regulations daily.
 Successfully developed Infection Control policies and procedures.

2. STEPHANIE CHARLES, BSN Resume, Page 2
EXPERIENCES AND ACHIEVEMENTS Continued
APRIA HEALTH CARE 2011 – 2013
Account Executive–Device Sales & Pharmaceuticals Sales
Worked with current customers, which encompassed all physician specialties. Sold Negative Wound
Care Therapy devices and CPAP & BiPAP devices. Grew new business and maintained existing business.
Trained and managed account liaisons and new hires in Southeast region.
 Highest seller of oxygen and other portable devices in region every quarter.
 Successfully attained 100% to 124% to budget every quarter.
 Twice voted Account Executive of the Quarter.
 Voted Rookie of the Year 2011.
 Have strong, detailed knowledge/understanding of medical insurance programs and Medicaid
and Medicare programs as well as the constant changes made to these programs.
NESTLE HEALTHCARE NUTRITION, Louisiana Gulf Coast Territory, LA 2006 – 2012
District Manager–Sales (Acute Care, Nursing Homes, and DMEs)
Identified sales targets in acute care, home care, and long-term care. Worked with customers to
identify products that fit their patients’ needs. Sold feeding pump devices as well as tubing and
accessories that accompany the devices. Trained all new hires within territory.
 Expert in selling parenteral nutrition to hospital systems and converting the formulary.
 Excellent resource to customers, presenting CEUs on topics pertinent to customers’ needs.
 Successfully provided sales training to Gulf Coast Region as youngest trainer in Nestle history.
 Six-time recipient of Platinum Star Award for successfully converting many large hospital
systems.
 Three-time recipient of Gold Star Award for inspiring others and adding value to the company.
 Served as Team Leader on Nurse Advisory Board for three separate campaigns directed to
nurses and doctors regarding patient safety.
COMMERCIAL RESIDENTIAL CONSTRUCTION CARE & MAINTENANCE, Baton Rouge, LA
2004 – 2006
Sales Director
Identified and targeted clients with specific needs. Ensured clients’ needs were met after contracts were
signed.
 Provided personal attention and quality care to each client.
 Helped build this new company into a thriving business by…
NEURO MEDICAL CENTER HOSPITAL, Baton Rouge, LA 2004 – 2006
Registered Nurse, Pre-Operation and Operating Room
Worked on a part-time basis as a pre-operation and circulating nurse in the operating room handling
severe trauma patients. Monitored recovering patients in the PACU.
 Successfully helped to assimilate this new hospital from the ground up by…
CVT SURGICAL ASSOCIATES, Baton Rouge, LA 1999 – 2003
Registered Nurse
Circulated and scrubbed in for heart, vascular, trauma, and thoracic surgeries. Ensured complete
understanding of every surgical procedure within abovementioned areas. On call three to four nights
per week, covering three hospitals. Successfully managed and coordinated call teams for all Baton
Rouge facilities.

3. STEPHANIE CHARLES, BSN Resume, Page 3
EXPERIENCES AND ACHIEVEMENTS Continued
OUR LADY OF THE LAKE HOSPITAL, Baton Rouge, LA 1997 – 1999, 2003 – 2006
Registered Nurse, Critical Care  2003 – 2006
Provided care to one to three critical trauma, neurological, vascular, and trauma patients.
Registered Nurse, Operating Room  1998 – 1999
Worked as a circulating nurse in operating room for general, vascular, plastic, and orthopedic surgeries.
Registered Nurse, Surgical Floor  1997 – 1998
Provided basic care to eight to 14 post-surgical patients and their families. Worked with physicians to
plan patients’ care.
EDUCATION
Bachelor of Science, Nursing, Our Lady of the Lake College, Baton Rouge, LA, 2003
Associate of Science, Nursing, Our Lady of the Lake College, Baton Rouge, LA, 1997
Microbiology/Pre-Veterinary Medicine, Louisiana State University, Baton Rouge, LA, 1991
Accreditations
Pathways to Leadership (Parts 1 and 2)
Certifications
National Association of Medical Sales Representatives, 2015
CHARITABLE WORK
10/31 Consortium to Benefit Children’s Hospital
Greater Baton Rouge Food Bank
Louisiana Boxer Rescue (Benefits boxers and other dog breeds that have been abandoned or abused)
South Central Bloodhound Rescue (All benefits go to maintaining, caring for, and re-homing abandoned
bloodhounds)