Elizabeth Chacon has over 20 years of experience in healthcare administration, program development, and business development. She has held roles such as Hospitalist Program Director, Director of Operations, and Director of Business Development. She has a proven track record of developing new programs, expanding operations, improving customer service, and building relationships. Chacon received her MBA and BSN from the University of Phoenix and Pima Community College.

1. ELIZABETH CHACON, BSN, MBA
1531 West Lemon Street ▪ Tucson, AZ 85704 ▪ 520-603-4879 ▪ elizabethchcn@yahoo.com
Hospitalist Program Director/Business Development Executive / Strategic Planning/
Marketing / Program Development /Director of Operations/ Practice Administrator
Creative, goal-oriented professional with extraordinary relationship building skills as well as solid Physician &
Nursing management, operations, scheduling, accounting/budget P&L, forecasting, and administrative
experience.
Highly organized with the ability to manage multiple projects and meet deadlines. Strong work ethic
combined with commitment to overall excellence.
Liaison between “C suite staff and key decision makers, collaborate effectively with all levels of personnel to
build and grow programs, accomplish quality enhancement objectives and budgets.
Excellent communication and follow through, strategic planning, growth of clinical, quality and profitability of
programs, Ability to identify areas that need improvement, plan development and execution for continuous quality
improvement public speaking, training and professional development skills.
EDUCATION
UNIVERSITY OF PHOENIX – Tucson, AZ
MBA – Master of Business Administration (9/2011)
BSN – Bachelor of Science, Nursing (2/2010)
PIMA COMMUNITY COLLEGE – Tucson, AZ
LPN – Licensed Practical Nurse (1/1994)
QUALIFICATIONS OVERVIEW
 Hospitalist Program Director: Utilize extensive healthcare background to develop hospitalist program,
P & L Management Program-Specific Annual Business Plan and Budget Development Program-Specific
Monthly/Quarterly Budget Forecasting, Employee Selection, Retention, Training and Development Program
Data Analysis, Reporting, Action Planning, and Execution Preparation and presentation of the monthly Joint
Operating Committee Reports, Performance and Financial Data Analysis Capability, Internal and External
Customer Service /Relations with key constituents and Client Retention, Effective Work Team Development

2. Program Growth and Community Education, Approved all market expenditures, consistent with Finance
policy/procedures on sign-off limits, Development and implementation of integrated hospital/Cogent Healthcare
departmental workflows and cross-functional processes Schedules, prepares for and conducts team meetings,
Develop and manages the physician schedule, Front office, Back office and billing departments. Maintain
timesheets and approval in appropriate payroll system as a member of senior management to expand
operations and improve customer services by building relationships with key decision makers, as well as
Specialized Physician groups and community Primary Care Physicians.
 Executive and Marketing Leader: Utilize extensive community relationships to expand operations
and improve customer services by building relationships with Hospital decision makers and Nationwide
Physician practices. Expertise in technology based presentations using MS PowerPoint, Highly creative
marketing strategies.
 Relationship Builder: create solid relationships with individuals and large groups throughout southern
Arizona using strong communication skills, process improvement methodology, and active participation. Held
in high regard for integrity and ability to motivate others through organized meetings, interdisciplinary team
conferences, and Trauma & American Heart Association task committees.
ELIZABETH CHACON, BSN, MBA
Page 2
 Program Development: Implemented several programs for multiple hospitals in southern Arizona
including Hospitalist Post-Acute Care, Joint, Wound Care, Multi-Disciplinary Rehab, Cardiac / Pulmonary
Rehab, Infectious Disease, Physician call coverage and extensive Community Awareness Experience in
developing policy / procedures and Medical Directorship contracts. Provided strategic vision and leadership to
personal startup organization. Developed models to forecast outcomes based on different variables.
Negotiated contracts and assisted in contract negotiations of payor contracts.
PROFESSIONAL EXPERIENCE
HOSPITALIST PROGRAM DIRECTOR/OPERATIONS 2012-2014
Cogent Healthcare @ ST Joseph’s Hospital Tucson, AZ
 Hired eighteen full time physicians managed on boarding orientation
 Start of Hospitalist program and Post Acute Care Program
 ER Through-put programs
Significant Achievements: Hospitalist Admissions at 95% penetration, Post Acute Care Program to help
decrease LOS and Re Admissions, program recognition at Society of Hospital Medicine conference 2014, developed
plan to decrease documentation unbillables for hospital.

3. DIRECTOR OF BUSINESS / PROGRAM DEVELOPMENT/ DISTRICT CLINICAL LIAISON
2010-2012
Pueblo Springs Rehabilitation Center/ Kindred Healthcare Tucson, AZ
 Brought in two Physician groups and developed two new programs – recruited, wrote processes, educated staff
and committees to bring increased profitability to the facility.
 Oversaw four buildings with a census of 500 skilled beds. Handled Marketing, Business/ Program Development,
Strategic Planning, Operations and Relationship Building.
 Significant Achievements: ACO program with TMC
HOSPITALIST PRACTICE ADMINISTRATOR
2008-2010
Specialty Physician Consultants Tucson, AZ
 Started business and successfully obtained and fulfilled two year contracts with skilled facilities.
 Managed 20 Physicians to increase quality of care in post-acute care skilled setting by contracting them to see
more patients more often, thereby increasing physician billings.
 Significant Achievements: Developed successful programs for hospitals throughout southern Arizona.
Extensive experience with quality improvement processes, CMS 13 Rehab criteria, L.T.A.C. Interqual, JCAHO,
ACO board member and other accreditation surveys, facilitated Physician documentation courses, as well as
contract negotiations for Physician consulting, Medical Directorships, and marketing services.
DIRECTOR OF MARKETING OPERATIONS & PROGRAM DEVELOPMENT
2005 –2008
Health South Rehabilitation Hospital Tucson, AZ
 Also served as Senior Nurse Liaison. Successfully expanded referral base through cultivation of relationships
in the Tucson and surrounding area markets of southern Arizona for CVA, Joint & Trauma programs. Recruited
physicians from all specialties.
 Significant Achievements: Facility received company Achievement & Quality Award.
DIRECTOR OF BUSINESS DEVELOPMENT & CASE MANAGEMENT
2000 –2005
PHYSICIAN RECRUITMENT CONSULTANT / PROGRAM DEVELOPMENT
Kindred Hospital Tucson, Phoenix & Scottsdale
 Significant Achievements: Start-up new LTAC in Scottsdale AZ, build programs for both Phoenix and
Scottsdale hospitals. Increased admissions by 192% in four years. Responsible for increasing physician staff by
75%, thereby ensuring financial stability of the hospitals.