SlideShare a Scribd company logo
Journey to the perfect market ,[object Object]
Scientific excellence  vs  customer’s needs
Tips for the Journey ,[object Object],[object Object],[object Object]
Preparation/packing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4 pots of knowledge ,[object Object],[object Object],[object Object],[object Object]
Why does brand matter? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Poor customer service ,[object Object],Internal interview
[object Object]
Strategic mapping
There are a range of opinions about the type of  information  the Met Office should provide to its customers Theoretical data Applied knowledge The Met Office provides data in its rawest form The Met Office provides data that has been analysed, interpreted and is relevant to its customers
A range of opinions about the type of  relationship  the Met Office should have with  customers Information resource Client focused The Met Office proactively seeks to understand our client’s business, what to provide, and how to package it for maximum benefit The Met Office acts as an information resource, where customers request the information they need and analyse it themselves
Preparation/packing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
3 R’s Test ,[object Object],[object Object],[object Object]
Tips for the Journey ,[object Object],[object Object],[object Object]
Effort Priority #1  Brand building   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Journey Tip #2 Think/Act : Target Audience ,[object Object],[object Object],[object Object],[object Object]
Journey Tip #3 Ways of working ,[object Object],[object Object],[object Object],[object Object],[object Object]
Tips for the Journey ,[object Object],[object Object],[object Object]
The ‘70/30 rule’ ,[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]

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Phil Johnston - BEN Journey to the Perfect Market

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  • 2. Scientific excellence vs customer’s needs
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  • 10. There are a range of opinions about the type of information the Met Office should provide to its customers Theoretical data Applied knowledge The Met Office provides data in its rawest form The Met Office provides data that has been analysed, interpreted and is relevant to its customers
  • 11. A range of opinions about the type of relationship the Met Office should have with customers Information resource Client focused The Met Office proactively seeks to understand our client’s business, what to provide, and how to package it for maximum benefit The Met Office acts as an information resource, where customers request the information they need and analyse it themselves
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Editor's Notes

  1. High quality information is a given, but there are a range of opinions about what is most important – theoretical or applied knowledge.