Alfonso de la Nuez's talk, "How to conduct global UX benchmarking", at BigDesign event, about what, why, and how to conduct website user experience & usability benchmarking.
Alfonso de la Nuez's talk, "How to conduct global UX benchmarking", at BigDesign event, about what, why, and how to conduct website user experience & usability benchmarking.
Defines user interface interaction design in industry, describes the interaction design process, and provides some insights into the pros and cons of a career as an interaction designer.
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Product Evaluation PowerPoint Presentation Slides and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of nineteen slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. http://bit.ly/2OE7c5e
“Purchasing ‘HIS/HMIS integrated with EHR’ can
revolutionize your healthcare facility, Improve
revenue across Facility, and drive real results in
revenue, build brand and customer loyalty. But
how do you know where to start?”
Choosing a HIS/HMS solution is an important decision: not only
is it a significant investment in time and resources, the system
you choose will have an enormous impact on the daily activities
of both your clinical and non-clinical teams. So it’s important to
conduct the proper research and go into the process with the
right questions in hand.
The following three chapters will help you build a framework for
evaluating vendors, figure out questions to ask each, and find
your perfect solution — in three steps:
1. Self-Assessment
2. Goals & Planning
3. Vendor / Product Evaluation
ASPECT-BASED OPINION EXTRACTION FROM CUSTOMER REVIEWScsandit
Text is the main method of communicating information in the digital age. Messages, blogs,
news articles, reviews, and opinionated information abounds on the Internet. People commonly
purchase products online and post their opinions about purchased items. This feedback is
displayed publicly to assist others with their purchasing decisions, creating the need for a
mechanism with which to extract and summarize useful information for enhancing the decisionmaking
process. Our contribution is to improve the accuracy of extraction by combining
different techniques from three major areas, namedData Mining, Natural Language Processing
techniques and Ontologies. The proposed framework sequentially mines product’s aspects and
users’ opinions, groups representative aspects by similarity, and generates an output summary.
This paper focuses on the task of extracting product aspects and users’ opinions by extracting
all possible aspects and opinions from reviews using natural language, ontology, and frequent
“tag”sets. The proposed framework, when compared with an existing baseline model, yielded
promising results.
When you have limited resources and no access to users, this process will allow you to evaluate a product's usability and present findings and recommendations to the product team.
how to discover requirement by identify problem
how to solve the problem by discovering requirement
how identify customer need
How to Capture Requirements Once They Are Discovered?
What Are Requirements?
There are Different types of requirements
There are Common types of requirements
Data Gathering
Probes
what is Probes
types of Probes
what is Contextual Inquiry
Brainstorming for innovation
Personas and scenarios
User Research Delivers for the U.S. Postal Service (UXDC 2017)UserWorks
Mark Becker
Prepared for UXDC 2017
User Research Delivers for the U.S. Postal Service: The Impact of Customer Inputs on the Enhancement of USPS.com
UXDC 2017 Listing:
http://uxdcconference.org/sessions/user-research-delivers-u-s-postal-service-impact-customer-inputs-enhancement-usps-com/
Description:
In this session, attendees will learn about a program of user research we have conducted over the past three years for the U.S. Postal Service (USPS). This research has been part of a broad user-centered design approach to website enhancement implemented by USPS, with the overall goal of improving the usability of its website, USPS.com. (...)
Using Personas To Provide Objectivity, Not EmpathyWendy Stengel
It's axiomatic: You are not your user. Except…sometimes, you are. Ever have a customer or a coworker say that personas aren't important? In this quick fire case study, we'll look at how we developed a phone app for DC-area college students who have been sexually assaulted. Adding personas into the design process didn't make the design team to feel closer to users. Instead, it helped the design team step back from their own experiences and be more objective.
Mobile Persona, A study on the mobile workerStephen Jio
Understanding the mobile worker and their behavior and threats. Recognizing the importance of the Mobile society and products that will enable the mobile worker today and in the future.
Defines user interface interaction design in industry, describes the interaction design process, and provides some insights into the pros and cons of a career as an interaction designer.
This complete deck can be used to present to your team. It has PPT slides on various topics highlighting all the core areas of your business needs. This complete deck focuses on Product Evaluation PowerPoint Presentation Slides and has professionally designed templates with suitable visuals and appropriate content. This deck consists of total of nineteen slides. All the slides are completely customizable for your convenience. You can change the colour, text and font size of these templates. You can add or delete the content if needed. Get access to this professionally designed complete presentation by clicking the download button below. http://bit.ly/2OE7c5e
“Purchasing ‘HIS/HMIS integrated with EHR’ can
revolutionize your healthcare facility, Improve
revenue across Facility, and drive real results in
revenue, build brand and customer loyalty. But
how do you know where to start?”
Choosing a HIS/HMS solution is an important decision: not only
is it a significant investment in time and resources, the system
you choose will have an enormous impact on the daily activities
of both your clinical and non-clinical teams. So it’s important to
conduct the proper research and go into the process with the
right questions in hand.
The following three chapters will help you build a framework for
evaluating vendors, figure out questions to ask each, and find
your perfect solution — in three steps:
1. Self-Assessment
2. Goals & Planning
3. Vendor / Product Evaluation
ASPECT-BASED OPINION EXTRACTION FROM CUSTOMER REVIEWScsandit
Text is the main method of communicating information in the digital age. Messages, blogs,
news articles, reviews, and opinionated information abounds on the Internet. People commonly
purchase products online and post their opinions about purchased items. This feedback is
displayed publicly to assist others with their purchasing decisions, creating the need for a
mechanism with which to extract and summarize useful information for enhancing the decisionmaking
process. Our contribution is to improve the accuracy of extraction by combining
different techniques from three major areas, namedData Mining, Natural Language Processing
techniques and Ontologies. The proposed framework sequentially mines product’s aspects and
users’ opinions, groups representative aspects by similarity, and generates an output summary.
This paper focuses on the task of extracting product aspects and users’ opinions by extracting
all possible aspects and opinions from reviews using natural language, ontology, and frequent
“tag”sets. The proposed framework, when compared with an existing baseline model, yielded
promising results.
When you have limited resources and no access to users, this process will allow you to evaluate a product's usability and present findings and recommendations to the product team.
how to discover requirement by identify problem
how to solve the problem by discovering requirement
how identify customer need
How to Capture Requirements Once They Are Discovered?
What Are Requirements?
There are Different types of requirements
There are Common types of requirements
Data Gathering
Probes
what is Probes
types of Probes
what is Contextual Inquiry
Brainstorming for innovation
Personas and scenarios
User Research Delivers for the U.S. Postal Service (UXDC 2017)UserWorks
Mark Becker
Prepared for UXDC 2017
User Research Delivers for the U.S. Postal Service: The Impact of Customer Inputs on the Enhancement of USPS.com
UXDC 2017 Listing:
http://uxdcconference.org/sessions/user-research-delivers-u-s-postal-service-impact-customer-inputs-enhancement-usps-com/
Description:
In this session, attendees will learn about a program of user research we have conducted over the past three years for the U.S. Postal Service (USPS). This research has been part of a broad user-centered design approach to website enhancement implemented by USPS, with the overall goal of improving the usability of its website, USPS.com. (...)
Using Personas To Provide Objectivity, Not EmpathyWendy Stengel
It's axiomatic: You are not your user. Except…sometimes, you are. Ever have a customer or a coworker say that personas aren't important? In this quick fire case study, we'll look at how we developed a phone app for DC-area college students who have been sexually assaulted. Adding personas into the design process didn't make the design team to feel closer to users. Instead, it helped the design team step back from their own experiences and be more objective.
Mobile Persona, A study on the mobile workerStephen Jio
Understanding the mobile worker and their behavior and threats. Recognizing the importance of the Mobile society and products that will enable the mobile worker today and in the future.
Characters at work - The use of personas in product management - brainmatesBrainmates Pty Limited
This presentation investigates how personas are used within the product management profession.
Based on our recent white paper, this presentation provides a high level summary of the uses of personas and their benefits, the types of personas and how to develop these.
To access the full white paper, email info@brainmates.com.au
How to Buy a Car for $1,000 - Gnomedex 2008Kevin Fox
Kevin Fox is a community developer at Vidoop. His passions are cars and computers and anything that combines the two. Interested in one day getting paid to drive cars ala Jeremy Clarkson he is starting his career out by helping you buy a car for under $1,000.
Dispatches from the Frontline: Using Pro-Poor Foresight to Influence Decision...The Rockefeller Foundation
Four of the organizations in The Rockefeller Foundation Searchlight Network—the Centre for Democracy and Development in West Africa, FORO Nacional Internacional in Peru, Noviscape in Thailand, and the South African Node of the Millennium Project in Southern Africa—were recently interviewed to reflect on their work and explore the question, "how has foresight influenced policy?" Their reflections are captured in this report.
"Innovative Problem Solving: Getting Unstuck In Your Thinking"Sherisse Steward
New ideas are the currency of influence and advancement in organizations. While not every great idea makes it to the marketplace, sometimes even creating those ideas can be a challenge for the individual and the organization. This session will help participants build skills to overcome personal blind spots and common organizational challenges, so your collaborative more effectively and solve businses problems.
The presentation gives an overview of quality management standards for learning, education and training, in particular for e-learning. It discusses the series of standards ISO/IEC 19796-1 and following.
Serve your customers better with User Experience ResearchAmanda Stockwell
With the explosion of user experience (or UX) in the business world, more companies are trying to incorporate UX research methods to better serve their customers. However, one test size does not fit all. Without employing the right series of research methods, companies can end up with an incomplete or misleading picture of their users. On October 23rd, L&E Research hosted a workshop with Amanda Stockwell, VP of User Experience for 352 Inc.
The discussion covered:
How to ensure your team is asking the right questions to better understand your users and their needs and to uncover white space opportunities.
How UX work differs from traditional marketing research
An overview of the types of user experience research
What types of questions can be answered with different research methods
The best time to employ different types of research
Experience strategy with UX designer as protagonistAnthony Colfelt
From www.johnnyholland.org "Colfelt gave a number of memorable metaphors for UX design in his presentation, backed up with his work at UX consultancy Different. Beginning with the solar system of UX (currently tech is the sun, circled by the business, which is circled by customer experience), he suggested that to counter this and allow user experience happen earlier in the project management process, UX designers should be like the ultimate protagonist – Arnold Schwartzenegger.
His key takeaways were that experience research should be like a shield (no holes, scientifically implemented) as it could then be used to avoid costly mistakes downstream."
What I have learned over the last few years is that personas don’t have to be fake windsurfing grandma’s. They can transform big data into easy to understand composite customers that will allow you to scale your understanding of the customer across the design team and a growing company.
7. RESEARCH BASED PERSONAS Surveys Market Research data Market segmentation models Contextual Enquiries/User Interviews SME inputs User Profiles
8. TYPES OF PERSONA Primary Secondary Supplemental Customer Served Negative
9. USER GOALS and MOTIVATIONS Visceral-Experience Goals Behavioral-End Goals Reflective-Life Goals
10. CONSTRUCTING SCENARIOS Identify domain specific scenarios Identify environment specific scenarios Identify culture specific scenarios Identify Legal mandate scenarios Identify key scenarios from user research and observations Define success criteria
11. CONSTRUCTING PERSONAS Identify behavioral variables. Map interview subjects to behavioral variables. Identify significant behavior patterns. Synthesize characteristics and relevant goals. Check for redundancy and completeness. Expand description of attributes and behaviors. Designate persona types.
12. VALIDATING PERSONAS Pitch each persona against relevant scenarios Develop wireframes and prototypes covering key scenarios and usage criteria Validate the wireframe and usage criteria against each scenario coupled with persona (how would Mr. Xanders react to this scenario, will he be able to accept this solution? Can there be a better solution?
14. Do’s and Don’ts DOs Construct Personas from research data Communicate the research data and Personas to all stakeholders, get a buy in Iterate Personas over a period of time on continuous user research Don'ts Avoid secondary personas Avoid Personas for sake of personas
![OVERVIEW ,[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)