The document discusses SAP's approach to performance support and digital learning. It proposes integrating learning directly into users' workflows through a holistic learning architecture. The architecture includes tools for various learning scenarios, including performance support, collaboration, and training. Content will be provided using a 70-20-10 model, with 70% of learning occurring through on-the-job support, 20% through collaboration, and 10% through formal training. SAP aims to establish a dynamic team of learning experts to develop and deliver contextual, personalized learning experiences for different user profiles.

1. PUBLIC
Moritz Huber, 2018
Chief Business Consultant
SAP Business Innovation & Transformation Services
Anwenderakzeptanz & Produktivität durch Performance
Support
Digitaler Lernansatz von SAP

2. 2PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 2PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Digitale Lerntrends
Embedded Learning
Learning CollaborationMachine Learning
Measurements with
Big Data
Digitales continous learning
70/20/10
Micro Learning
Performance Support

3. 3PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 3PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Performance Support Ansatz
Strategie Aufbau Organisation
Methodologie
▪ Design und Aufbau einer
integrierten Architektur für alle IT
Applikationen.
▪ Vereinfachung und
Standardisierung des Vorgehens
der Lernkonent-Erstellung
Inhalt
▪ Aufbau eines dynamischen Teams
von Lernexperten um Erstellung,
Erwerb und Transformation von
Wissen zu unterstützen.
▪ Bereitstellung von Lerninhalten im
Kontext des 70-20-10 Modells
70-20-10 Modell
70% - Performance support, kontext-
sensitive Hilfe, Micro-learning
20% - Co-Erstellung, Communities,
Lernnetzwerke.
10% need- to-know, Training, e-
learning

4. 4PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Embedded Learning mit dem 70/20/10 Modell
Kollaborativ StrukturiertON-THE-JOB 70 20 10
Performance Support Wissenstransfer-
Kollaborationen
Produktbasierte Schulungen
Embedded Learning
Deliver what you need, when you need it

5. 5PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 5PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Erstelle die richtige Lernerfahrung pro PERSONA – nicht für jede Person.
Neu Mehr Anpassen Lösen Verändern
Wenn Personen zum
ersten mal lernen, wie
etwas Neues funktioniert
Wenn Personen das
Gelernte in Breite und
Tiefe erweitern
Wenn sie über das Gelernte
hinaus agieren und/oder
sich an gelerntes erinnern
müssen
Wenn Probleme
aufkommen; Schritte nicht
so funktionieren, wie
erwartet
Wenn Personen neue
Wege lernen müssen, um
Prozesse/Aktivitäten zu
erledigen
Erwerb von Wissen Anwendung von Wissen
Online erstellte Inhalte
Autokorrektur-Software
Micro-learning
Desktop Assistent
Videos
70% Simulationen
Job Aids
SOPs
Lern-Netzwerke
Co-Erstellung
20%
Reflektionstools
FeedbackKurse
Zertifizierungen
eLearning
Seminare
10%
5 Lernsituationen im 702010 Lernmodell

6. Ganzheitliche
Lernarchitektur
Methode
▪ Design und Aufbau einer integrierten Architektur für alle
IT Applikationen.
▪ Vereinfachung und Standardisierung des Vorgehens der
Lernkonent-Erstellung

7. 7PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 7PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Ganzheitliche Lernarchitektur - Embedded Learning
Offener Marktplatz des Lernens (intern und extern)
Content Management
Qualitätscheck
Meta Daten
Prozessbeschreibung TransfercheckSimulationen
Web
& Desktop Assistent
Wissens-
Bibliothek
Content Factory
Assess-
ment
E-booksE-learningVideosMOOCsLearning
Rooms
Gamifi-
cation
Social
Learning

8. 8PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 8PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Web Assistent – Show Case

9. 11PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 11PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Ganzheitliche Lernarchitektur
Offener Marktplatz des Lernens (intern und extern)
Content Management
Unstructured
Meta data
Web
& Desktop Assistant
Content Factory
Machine Translation
Chatbot
Machine Learning
Process
Businessprozess-
Model
Lernen
von
eigenen
Daten
Human
Performance
Monitoring
Business Process
Monitoring
Assess-
ment
E-booksE-learningVideosMOOCsLearning
Rooms
Gamifi-
cation
Social
Learning
Wissens-
Bibliothek
QualitätscheckProzessbeschreibung TransfercheckSimulationen

10. 12PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 12PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Integrierte Architektur für alle Lernmomente
Teilen:
• Blogs
• Aktuelle Infos
• Shared videos
• Forum
• Kurse
• Bücher
• Präsentationen
• Fallstudien
• MOOCS
DENKWEISE TECHNOLOGIE WERKZEUGE
SAP Enable Now
KNOA
• Skripte
• Checklisten
• Flow Charts
• Popups
• Navigationstools
• Onlinehilfe
• Wissenslabore
• Designlabore
• Applikationen
• Peer learning
24/7 Zugang zu:
• Prozessen
• Kritischen Aufgaben
• Standards
• Performance Support
Kooperation:
• Observierung
• Coaching
• Problemlösungs-Netzwerke
• Ideenpool
SAP JAM
SAP Learning Hub
Open SAP
MOOCSSTRUCTURED 10
Prduktbasierte Schulungen
ON-THE-JOB 70
Performance Support
Kollaborativ 20
Wissenstransfer-Kollaborationen

11. Organisation
Content is King
▪ Aufbau eines dynamischen Teams von Lernexperten um
Erstellung, Erwerb und Transformation von Wissen zu
unterstützen.
▪ Bereitstellung von Lerninhalten im Kontext des 70-20-10
Modells

12. 14PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 14PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Aufbau der Organisation
Design der Architektur
Design der Organisation
Stakeholder Alignement
Business Model Canvas
Programm Charter Programm Design
Content
Factory
Single Source
Architecture
Learning
Experience
Project/
Change
Management
Global Manager Digital Learning

13. 15PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
15 © 2017 Nestlé l Source: 70:20:10 Institute.com
Contributor
Builder
Information Architect
Contributor
Builder
Rollenmodell fokusiert an Performance Support

14. 16PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ 16PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Future Learning
Initial Set Up
Performance
Analyst
Performance
Content Hub
Performance
Change Management
Performance
Tracker
Global Manager of Technology Training
PMO
Project Manager Program Implementation Lead
(approved)
Program Admin
Performance Lead
SAP WPB Architect Solutions Admin-WPB Solutions Admin – Flare
Content Developer70-20-10 Architect
Project Admin
Performance
Architecture
Content Developer
Content Developer Content Developer
Change M. Admin

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