The document discusses the unveiling of an updated support portal called SAP Ariba Connect 3.0. The goals of the new portal were to improve the user experience, encourage self-service and learning, and improve collaboration. A demonstration of the new portal showed improved search capabilities, the ability to flag and collect content, and customized content and documentation based on product subscriptions. Future plans were outlined to further develop the portal and a related user community site.

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March 21, 2017
Craig Williams and Derek Matthews, SAP Ariba (SAP)
Unveiling an All-New Support Portal

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• Introduction
• Brief Demonstration of Legacy User Interface (Ariba Connect 2.0)
• Goals of the New User Interface (SAP Ariba Connect 3.0)
• Interactive Demonstration of the New 3.0 Version – It’s Live!
• Future Road Map of Connect and the User Community Site
• Open Q&A
Agenda

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Ariba Connect 2.0

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Improve the user experience and provide an intuitive user interface (UI)
• Responsive UI for ease of use on a variety of desktop or mobile devices
• Popular actions and functional tiles on home page
Encourage learning and self-service
• Improved search bar on the home page that searches across all knowledge articles available on the portal (FAQs, technical solutions, and
product documentation)
• Simplified search results to help ensure relevant articles are found based on specific search criteria
• Active search embedded in the creation of a service request
• Ability to collect flagged content while investigating an issue
Improve collaboration with support
• Customizable, tailored content based on SAP Ariba product subscriptions
• New service request forms for different types of requests
Our goals for SAP Ariba Connect 3.0

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SAP Ariba Connect 3.0

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SAP Ariba Connect - Searching

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SAP Ariba Connect – Flagging Content

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SAP Ariba Connect – Flagged Content

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SAP Ariba Connect – Content Feedback

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SAP Ariba Connect – Product Information and Documentation

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SAP Ariba Connect - Resources

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SAP Ariba Connect - Documentation

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SAP Ariba Connect – Release Updates

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SAP Ariba Connect – Release Readiness

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SAP Ariba Connect – User Profile, Subscriptions, DSCs, etc.

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SAP Ariba Connect – Service Requests

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SAP Ariba Connect – Service Requests

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SAP Ariba Connect – Create Service Request

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SAP Ariba Connect – Create Service Request

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SAP Ariba Connect – My Content

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SAP Ariba Connect – Product Notifications

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SAP Ariba Connect – Ariba Tech Connect blog

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SAP Ariba Connect – Discussion Forums

24. Future road map of the Connect portal and the User Community site

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Future road map
Connect portal
Phase 2 release – End of Q2
 Fuller SAPUI5 experience
 Evolving enhancement requests into idea management
User Community site
Addressing end-user issues for suppliers and buyers
in-product
Long-term end goal: a unified support experience that combines the functionality of Connect with the
usability of User Community.

26. Thank you

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