This document discusses performance evaluation and measurement in organizations. It begins by defining key terms like evaluation, appraisal, promotion, and management performance. It then discusses the history and benefits of performance appraisal, including controlling productivity, employee growth, and motivation. The document outlines considerations for choosing an appraisal system, like who will appraise whom, and discusses methods like essays, critical incidents, standards, and management by objectives. Finally, it summarizes various appraisal methods like checklists, rating scales, rankings, team assessments, and tying appraisal to compensation. The overall message is that no single method is best and planning is important.
Building on the Introduction to Lean for small businesses, Louise further explores the ideas behind Continuous Improvement and the various tools businesses can use to benefit from Continuous Improvement practice.
As ever - keeping it simple will be at the heart of the presentation!
Strategic Knowledge Management for Monitoring and Evaluation TeamsLeah D. Wyatt
These slides were delivered in a workshop led by Leah D. Gordon for the Nigeria National Agency for the Control of AIDS February 12, 2012.
The objectives of this workshop were to: 1.) gain a fundamental understanding of knowledge management principles and discover ways to integrate knowledge management into everyday work routines; 2.) Develop a clear structure for disseminating and promoting the use of information generated from research and evaluation studies.
This ppt is for all those who have interest in Performance management. Let it be employee or employer.
Every employee waits whole year in dreams of getting of good appraisal next year . He should be well prepared for it in advance.
Similarly people how are in HR department or Management should be also very much prepared to face question, and answer the query without any ego or attitude in benefit of organization.
Quality management is a sphere gaining a lot of importance in project management as well as in other global industries. Its importance has become evident in recent times when industries emphasize maintaining a proper quality standard for their services and products.
To secure the position of project management professional, a candidate needs to have in-depth knowledge about quality management interview questions. These questions help candidates secure a good job in the market.
Check Out The Full Blog Given in the URL Below
https://www.sprintzeal.com/blog/quality-management-interview-questions
Building on the Introduction to Lean for small businesses, Louise further explores the ideas behind Continuous Improvement and the various tools businesses can use to benefit from Continuous Improvement practice.
As ever - keeping it simple will be at the heart of the presentation!
Strategic Knowledge Management for Monitoring and Evaluation TeamsLeah D. Wyatt
These slides were delivered in a workshop led by Leah D. Gordon for the Nigeria National Agency for the Control of AIDS February 12, 2012.
The objectives of this workshop were to: 1.) gain a fundamental understanding of knowledge management principles and discover ways to integrate knowledge management into everyday work routines; 2.) Develop a clear structure for disseminating and promoting the use of information generated from research and evaluation studies.
This ppt is for all those who have interest in Performance management. Let it be employee or employer.
Every employee waits whole year in dreams of getting of good appraisal next year . He should be well prepared for it in advance.
Similarly people how are in HR department or Management should be also very much prepared to face question, and answer the query without any ego or attitude in benefit of organization.
Quality management is a sphere gaining a lot of importance in project management as well as in other global industries. Its importance has become evident in recent times when industries emphasize maintaining a proper quality standard for their services and products.
To secure the position of project management professional, a candidate needs to have in-depth knowledge about quality management interview questions. These questions help candidates secure a good job in the market.
Check Out The Full Blog Given in the URL Below
https://www.sprintzeal.com/blog/quality-management-interview-questions
Performance appraisal and performance managementaidencarter91
In this file, you can ref useful information about performance appraisal and performance management such as performance appraisal and performance management methods, performance appraisal and performance management tips, performance appraisal and performance management forms, performance appraisal and performance management phrases … If you need more assistant for performance appraisal and performance management, please leave your comment at the end of file.
Performance appraisal and performance managementlindaparker079
In this file, you can ref useful information about performance appraisal and performance management such as performance appraisal and performance management methods
In this file, you can ref useful information about performance appraisal importance such as performance appraisal importance rates, small performance appraisal importance, performance appraisal importance calculator … If you need more assistant for performance appraisal importance, please leave your comment at the end of file.
In this file, you can ref useful information about performance appraisal importance such as performance appraisal importance rates, small performance appraisal importance, performance appraisal importance calculator
In this file, you can ref useful information about performance appraisal system example such as performance appraisal system example methods, performance appraisal system example tips, performance appraisal system example forms, performance appraisal system example phrases … If you need more assistant for performance appraisal system example, please leave your comment at the end of file.
Unit 5 CSM: Strategic Evaluation and ComtrolDayanand Huded
The chapter comprises of Overview of Strategic Evaluation; Strategic Control; Techniques of Strategic Evaluation and Control. Evaluation of Strategic Alternatives - Product Portfolio Models, BCG Matrix, GE Matrix, Gap Analysis; Strategic Control System.
Strategic evaluation and control is the final phase in the process of strategic management. Its basic purpose is to ensure that the strategy is achieving the goals and objectives set for the strategy. It compares performance with the desired results and provides the feedback necessary for management to take corrective action.
According to Fred R. David, strategy evaluation includes three basic activities
(1) examining the underlying bases of a firm’s strategy,
(2) comparing expected results with actual results, and
(3) taking corrective action to ensure that performance conforms to plans. Sometime, the best formulated strategies become obsolete (outdated) as a firm’s external and internal environments change.
Strategic control is a type of “steering control”. We have to track the strategy as it is being implemented, detect any problems or changes in the predictions made, and make necessary adjustments. This is especially important because the implementation process itself takes a long time before we can achieve the results.
Strategic control is like an alarm long before the calamity can happen.
Operational control is the process of ensuring that specific tasks are carried out effectively and efficiently. The operational control aims at evaluating the performance of the organization. Most of the control system in organization are operational in nature. Some examples of operational control are : Budgetary control, Quality control, Inventory control, Production Control, Cost control etc.
Portfolio Model is a technique used to analyse organisations in relation to their environments
Portfolio (set, collection, assortment, range, group)
A business Portfolio may be any collection of brands/products, markets, branches /divisions, income generating assets, etc.
PA is usually applied to firms with multiple SBUs (more than one product/services, customer categories, markets , divisions)
Helps managers in taking decisions regarding which SBUs to allocate more or less resources to at a given strategic point in time
After portfolio analysis firm makes an informed strategic choice e.g.
To have a balanced portfolio (minimize risk and maximize return) of all portfolios
To actively deploy a retrenchment strategy
In this file, you can ref useful information about performance appraisal in hrm such as performance appraisal in hrm methods, performance appraisal in hrm tips, performance appraisal in hrm forms, performance appraisal in hrm phrases … If you need more assistant for performance appraisal in hrm, please leave your comment at the end of file.
Performance Appraisal Objectives and MethodsJoy Saldana
Simple explanation on the concepts of performance appraisal, traditional and modern methods of appraising performance as while as performance-based management.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
9. Evaluation
the making of a
judgment about the
amount, number, or
value of something;
assessment.
Appraisal
an act of assessing
something or someone.
Definition of Terms
Promotion
the action of raising someone to a higher
position or rank or the fact of being so raised.
Management
the process of dealing with or controlling
things or people.
Performance
the action or process of carrying out or
accomplishing an action, task, or function.
9
11. Background of Performance Evaluation/Appraisal
Background
▸ Third Century A.D in
China.
▸ 1940 in the US
▸ US Military in WWII
▸ 1960’s 60% of the
organizations in the
US.
▸ MBO of Peter Drucker
▸ Theory X and Y
▸ Civil Rights Act
of 1964
▸ 1970’s legal
concerns/issues
11
12. Benefits about Performance Appraisal
✓ The process is essential to
good management.
✓ The process is natural or normal.
✓ The process is the only reasonable
method available for assuring at
least minimal performance.
✓ The process is the only valid basis for
granting or withdrawing employee
economic benefits.
12
13. Benefits about Performance Appraisal
✓The process is the primary
means of maintaining
control of staff productivity.
✓The process is essential for the
growth and well-being of the
individual employee.
✓The process is an important element in an effective
system of motivation.
✓The process is essential in work orientation
programs.
13
14. Benefits about Performance Appraisal
✓The process is or can be an
objective assessment of an
individual’s strengths and
weaknesses.
✓The process is primarily directed
toward the subordinate.
✓The process is continuous and reflects a
careful analysis of the individual’s
daily performance.
14
15. Benefits about Performance Appraisal
✓The process is equally effective
whether carried out by a
supervisor or the employee’s
peers.
✓The process is concerned with all
aspects of an individual’s work,
not just the performance of assigned
duties.
✓The process is useful in assessing an
employee’s future and potential progress
in the organization.
15
16. Benefits about Performance Appraisal
✓The process is essential in planning
organizational personnel needs
for the present and the
immediate future.
✓The process is important in counselling and
suggesting areas of improvement that
the individual should achieve if the
individual hopes to gain more
responsible positions either in the
organization of outside it.
16
18. Use of Performance Evaluation/Appraisal
CounsellingCompensation
Staffing
Requirement
Planning
18
Training and
Development Promotion
Retention/
Discharge
Validation of
Selection
Techniques
19. What to consider in
choosing a development
and appraisal system?
19
20. Who appraises whom?
Immediate
Supervisors
(typical)
Supervisor’s
supervisor
(common at least in review
capacity)
Peers/coworket
Team/matrix settings)
20
Self Appraisal
(seldom the sole method)
Subordinates
(somewhat are)
Internal and external
“customers”
(not very common except for
promotions)
Independent trained observers
(rarely used except for senior managers)
21. Advantages of different appraisers
Immediate
Supervisor
Has the most direct
knowledge of
subordinate’s
performance, unless
there is no supervisor.
Supervisor’s
Supervisor
The next level
supervisor will have a
broader perspective
than immediate
supervisors and may
have knowledge of
performance issues
beyond the immediate
unit.
Peer Assessment
Is essential in team
settings if the appraisal
is to reflect accurately
individual performance.
Team members,
including the leader,
are in the best position
to know who does what
and how well within the
team.
21
22. Advantages of different appraisers
Self-Appraisal
Is, or should be, based
on the most complete
knowledge of
performance; however,
the person may not
have an accurate
picture about the
outcome(s) of that
performance.
Subordinate’s
Assessment
Such appraisals are
valid as the number of
people making an
assessment; that is the
greater the number of
people doing the rating
the greater the validity.
Customer
Appraisals
Not that it is not used
when data is available,
but rather the point is
few of us seek out
such information
except in rare
instances.
22
Trained Observers
Has limited but
nonetheless valuable
contributions to make
to the appraisal
process.
23. Performance Standard
23
It is an evaluation “yardstick” that
identifies acceptable and unacceptable
ranges of behavior, activity, events,
beliefs, and so forth, that are of
concern to a work unit/organization.
24. What are some possible “realistic goals”?
Acquisition Units
▸ No budget overage
and less than 1.5%
underspent
▸ Orders placed
within 48 hours of
receipt
▸ Invoices processed
within 2 working
days
▸ No more than 2%
duplication rate
Serial Units
▸ Incoming serials
checked-in w/in 24
hours of receipt
▸ Missing issues
claimed w/in 7
working days of due
date
▸ 90% of completed
vols sent to the
bindery w/in 20
working days, if
budget allows.
Cataloging Units
▸ Copyloging
materials, shelf
ready w/in 45 days
of receipt
▸ 97% of withdrawals
processed w/in 24
hours
24
25. What are some possible “realistic goals”?
Circulation Units
▸ Returned items are
processed and re-
shelved within 72
hrs
▸ Shelves are “read”
at least once in
every 6 mos.
▸ Users receive a
status report on a
“missing” item w/in
72 hrs. of receipt
Reference Units
▸ Telephone questions
have a response w/in
of receipt
▸ Email questions have
at least an
acknowledgement of
receipt w/in 1 hr.
during service
periods.
▸ Updated versions of
eResources will be
installed w/in 24 hrs
of receipt
Other Units
▸ Written complaints
will have a response
w/in 24 hours of
receipt
▸ Reserve materials
will be processed
w/in 18 hrs. of
receipt of
request/material
▸ Document delivery
status report will go
to the requester w/in
72 hrs.
25
26. Career path differences
Within libraries, there are usually a minimum of three
categories of employees (full-time professional and support
staff and part-time staff), and in larger libraries there can be a
surprising number.
For performance evaluation/appraisal to be effective,
there need to be different formats.
Example: Career path and expectations for a professional
librarian is very different from that of a computer system
specialist.
26
27. Monitoring, Mentoring and Coaching
Monitoring
Is observing and
assessing that
performance
against the
performance
standards.
Mentoring
Is advising; though
it generally
focuses on
performance, it
can and should
also concern
career
development
beyond
immediate.
Coaching
Is teaching,
correcting, and
showing how to
achieve
performance
standards.
27
30. Planning Review Sessions
30
The session should have limited objectives; it
should be controlled by the rater rather than
the ratee; it should be a two way process
with equal listening time for both parties; it
should include a planned strategy for
attaining the objectives; and finally, it should
be part of an ongoing process.
31. Conducting the Appraisal
“Completing the process” and getting it done
properly are more complex than it may seem. There are
many places where one can slip-up from failing to plan a
session through mishandling a ratee’s concern about an
evaluation as well as otherwise missing apparently
straightforward steps.
Even positive appraisals can, under certain
circumstances, lead to legal action.
31
32. What are the performance
evaluation/appraisal
methods that can be used?
32
34. 34
Essays/Narrative Critical Incidents
The focus shifts from overall
performance to one or more
activities in which the ratee was
particularly successful or
unsuccessful.
Direct Index
Only concern is with identifiable
outputs. Output measure.
Example: Cataloging Filipinian
materials at the same time handles
reference query. Evaluation will be
based in every output made.