This document provides guidance on performance management and addressing problem behaviors in employees. It begins by advising managers to start performance discussions on a positive note by acknowledging strengths before identifying specific problem behaviors. Examples are given of behaviors to address rather than personal traits. The document then outlines steps for discussing problems with an employee, including setting clear expectations for improved behaviors and follow up. It also provides tips for effectively listening to the employee response and dealing with a resistant employee. Finally, it suggests identifying employee strengths and leveraging them to turn a problem employee into a star performer.