Verbal employee interventions and, when necessary, formally documented corrective action, should be part of every leader’s professional toolkit. And while the path of least resistance may be avoidance, providing employee feedback in a constructive and healthy manner is a critical skill that’s fairly easy to teach if you’re armed with the appropriate tools and resources. The “velvet glove” approach to tough conversations makes it easier for leaders to initiate conversations that address both performance and conduct challenges, including “poor attitude” problems. Combined with written guidelines that shift responsibility for improvement away from your company and back to the employee (where it rightfully belongs), this PowerPoint deck provides you with an excellent resource to train your front-line managers and HR teams in the areas of communication, accountability, and performance improvement.