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Getting permissions right
How to do mobile and not annoy people   mark@formatie.com
                                        @marktxt4ever
Mark Brill                              txt4ever.wordpress.com
- txt4ever: messaging platform
- Mobile marketing strategist,
  consultant and lecturer
- Chair of DMA Mobile Council
Mobile. A spam-free channel?




                      22% of consumers
 58% of UK            included soft opt-in
 consumers            marketing as spam
 received a spam
 SMS in August 2011

                       DMA/Touluna Quicksurvey 2011
Many people know spam as this ...

                               42% of UK mobile users
                               have received this type
                               of message




3% of people
replied to it
DMA/Touluna Quicksurvey 2011
... but consumers worry about brands

        Buy it!
        Buy it!                  71% were concerned
                                 about spam and costs

                   41% would opt-in where they had control

                                         Wha’eva

                  74% of people would
                  opt-in for the right
DMA/IAB, 2010
                  incentive
Some brands get it right ...
... but not everyone
Mobile is personal
                                                                                                        newspapers
                                                                                comprehensive
  another plus is I’m
  the only user where                                              up to date
  as a laptop I share                                 immediate
                                                                                          information
                                                                                                trustworthy
  with the wife!                             internet              convenient
                                             on PC                                                            persuasive
                                                                                for me
     personalised
                    innovative
                                                                                                         radio
                                   mobile                                                   TV
                                                                                                         undemanding

                                                                                         entertaining                      mood setter
             I like to try new
                                                                                                                           relaxing
             things with my new                             fun
                                                        creative
             phone
                                                                        You have to get it right!
                                                                         - 98% recall of brand SMS*
                                                                                  magazines

                                                                        - Good or bad, they won’t
                                            stylish
                                                                        forget you!
Orange Exposure 2010 // *DMA/IAB 2010
Just because you have a database...
... doesn’t mean you have permission
                                       How did you
                                       get it?
How old is
the data?


Are they
expecting your
message?                                ‘How did
                                        you get my
                                        number?’
Be engaging
Personalisation
is NOT a mail
merge!


                  150%
                  higher
                  response
                  with
                  MMS
                  than SMS
Be useful
It’s not just who, but also ...


What?

Where?

When?
Getting it right
Integration is key
                       Email

          Press ads


                                              Direct Mail




Website
                      Social media



                                     Social
The result?
Weekly offers
only for                              Three
selected ranges                       offers per
                                      month




    Specific and                      Cut-off times
    broad opt-outs                    for SMS

   Nearly 1.5 million people opted-in to receive offers
Messaging. The driver for mobile

                           Develop
                           campaigns
                           over time



Use test and
learn
Meet customers expectations
Brands need to sit naturally
with their consumers




                         An opt-in is not a reason
                         for endless messages
Thank you

Questions?




             mark@formatie.com
             @marktxt4ever
             txt4ever.wordpress.com

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Pbm dma txt4ever mark_brill

  • 1. Getting permissions right How to do mobile and not annoy people mark@formatie.com @marktxt4ever Mark Brill txt4ever.wordpress.com - txt4ever: messaging platform - Mobile marketing strategist, consultant and lecturer - Chair of DMA Mobile Council
  • 2. Mobile. A spam-free channel? 22% of consumers 58% of UK included soft opt-in consumers marketing as spam received a spam SMS in August 2011 DMA/Touluna Quicksurvey 2011
  • 3. Many people know spam as this ... 42% of UK mobile users have received this type of message 3% of people replied to it DMA/Touluna Quicksurvey 2011
  • 4. ... but consumers worry about brands Buy it! Buy it! 71% were concerned about spam and costs 41% would opt-in where they had control Wha’eva 74% of people would opt-in for the right DMA/IAB, 2010 incentive
  • 5. Some brands get it right ...
  • 6. ... but not everyone
  • 7. Mobile is personal newspapers comprehensive another plus is I’m the only user where up to date as a laptop I share immediate information trustworthy with the wife! internet convenient on PC persuasive for me personalised innovative radio mobile TV undemanding entertaining mood setter I like to try new relaxing things with my new fun creative phone You have to get it right! - 98% recall of brand SMS* magazines - Good or bad, they won’t stylish forget you! Orange Exposure 2010 // *DMA/IAB 2010
  • 8. Just because you have a database... ... doesn’t mean you have permission How did you get it? How old is the data? Are they expecting your message? ‘How did you get my number?’
  • 9. Be engaging Personalisation is NOT a mail merge! 150% higher response with MMS than SMS
  • 11. It’s not just who, but also ... What? Where? When?
  • 13. Integration is key Email Press ads Direct Mail Website Social media Social
  • 14. The result? Weekly offers only for Three selected ranges offers per month Specific and Cut-off times broad opt-outs for SMS Nearly 1.5 million people opted-in to receive offers
  • 15. Messaging. The driver for mobile Develop campaigns over time Use test and learn
  • 16. Meet customers expectations Brands need to sit naturally with their consumers An opt-in is not a reason for endless messages
  • 17. Thank you Questions? mark@formatie.com @marktxt4ever txt4ever.wordpress.com